PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Jewels and Kay Jewelers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Jewels
Kay Jewelers

Ashley Jewels and Kay Jewelers Overview

Total reviews 354 995
Company responses 0 0
Issues resolved 4 4

Ashley Jewels and Kay Jewelers Consumer Ratings

Rank
206 out of 849 in Jewelry and Accessories category
180 out of 849 in Jewelry and Accessories category
Customer service
114 in category
118 in category
Delivery Service
130 in category
115 in category
Website
184 in category
165 in category
Exchange, Refund and Cancellation Policy
123 in category
87 in category

Ashley Jewels and Kay Jewelers Rating Details

Customer service
1.4 (156 reviews)
1.3 (265 reviews)
Reviewer's quote

MY ORDER WAS DAMAGED, SMASHED & BROKEN INTO PCS!! THE CUSTOMER SERVICE PHONE #1-800-400_0388 IS NOT IN SERVICE!! *** AM I SUPPOSE TO TALK TO SOMEONE LIVE?? I WANT A FULL REFUND FOR $28. 94 FOR THE PRODUCT & $. 58 INTL SERVICE CHARGE!! CAN...

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I am very upset about the Customer Service I have been given at Kay's and plan to never shop here again. I went to the store on September 4th to exchange my soon to be husband band for a gold wedding band. I was told that the band will be back at the store before my wedding date of the 26th...

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Delivery Service
1.3 (138 reviews)
1.7 (173 reviews)
Reviewer's quote

...& BROKEN INTO PCS WHEN IT WAS DELIVERED TO ME ON JUNE 11, 2020!! THE CUSTONER SERVICE #1-800-400-0388 IS OUT OF SERVICE!! IVE SEND OUT OVER 10 OR MORE EMAILS & DIDNT GET ANY HELP @ALL!! IM REALLY, REALLY UPSET I HAVE TO GO THROUGH ALOT OF BS JUST TO GET HELP!! ALL I WANT IS MY FULL REFUND OF $28. 94 FOR THE PRODUCT...

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Calling their customer service number is a one hour plus wait to speak to a representative. They blame the long hold time on Covid-19 when the REAL reason for long hold times is not having enough representatives answering the phones. I was told reasons for the refund delay was they couldn't verify...

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Website
1.7 (132 reviews)
2 (198 reviews)
Reviewer's quote

...I thought Facebook would not have ads for a total scame of a company on their website. I have also never placed an order where my receipt and purchase infor was done through Facebook IM. Shame on me for not checking reviews for this company before placing an order...

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...Apparently my due date was 2/17/20, I paid the amount provided on the website on 2/18/20. Just received a statement I owe $58. 00...

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Exchange, Refund and Cancellation Policy
1.2 (128 reviews)
1.6 (207 reviews)
Reviewer's quote

I asked to cancel the order because your price went down then I get something it says it’s gonna ship in 3 to 4 weeks I send a cancellation and I’ll send it shipped I’m calling PayPal to dispute this I am very upset your phone number doesn’t even work either..

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...Can't get manager to give us the proper professional evaluation form so we can have it added to our personal property home owners insurance policy..

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Ashley Jewels and Kay Jewelers Pros and Cons

Pros
  • Disgusting
  • Complete sham
  • Product i ordered but will probably never see it in person
  • Pretty jewelry
  • Used to treat me the same if i spent 0 or 2000 dollars
  • Phone representative did her best to help
Cons
  • Terrible customer service
  • Very poor customer service
  • Lack of response to my complaint
  • Careless customer care
  • False guarantee
  • Service

Ashley Jewels and Kay Jewelers Most Positive Reviews

Top rated reviews
5

I've ordered 2 rings from Ashley Jewels and altho they've taken a while to get here as have come from China they've...

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5

Was handed my great grans engagement ring and needed it fixed .My Mam wanted it done for my Birthday and our local jewel...

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5

Placed my order on 5/13/16 and recived it today 5/26/16.
Very pleased and will order from them again soon!

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5

I tried to order a ring for my wife, and they are saying that i have to prove it is me when i have given them...

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Ashley Jewels and Kay Jewelers Most Critical Reviews

Lowest rated reviews
1

I ordered and paid for an item from Ashley Jewels after seeing it advertised on their website and facebook page. The...

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1

I worked for the sterling company for a couple years. What people don't understand, is that you are just a number to...

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1

I had ordered online via their Facebook advert over four weeks ago. Nothing received - emailed them numerous times and t...

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1

I took my Omega watch for a link repair. Kay's informed me that they destroyed the watch because I forgot it and it rema...

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Ashley Jewels and Kay Jewelers Latest Reviews

Recent published reviews
No votes

Ordered a birthstone necklace, engraved. Never received confirmation of order or tracking number. My account was...

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1

I am very upset about the Customer Service I have been given at Kay's and plan to never shop here again. I went to the...

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No votes

I ordered a necklace, you took my money, I never received a confirmation number or tracking number. Ordered on Sept....

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No votes

Worst place ever placed order 9/12 guarantee two-day shipping never receive confirmation (shipping) contact customer...

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Ashley Jewels and Kay Jewelers Products and Services

Most reviewed product and services
  • Ashley Jewels Shipping Service (126 reviews)
  • Ashley Jewels Customer Care (23 reviews)
  • Ashley Jewels Bracelet (18 reviews)
  • Kay Jewelers Customer Care (128 reviews)
  • Kay Jewelers Repair (58 reviews)
  • Kay Jewelers Ring Repair (45 reviews)