PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Florence Scovel and Ashley Jewels as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Florence Scovel
Ashley Jewels

Florence Scovel and Ashley Jewels Overview

Total reviews
401
336
Company responses
0
0
Issues resolved
2
4

Florence Scovel was first mentioned on PissedConsumer on Dec 29, 2014 and since then this brand received 401 reviews. It is 65 reviews more than Ashley Jewels received since Nov 3, 2015. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Florence Scovel customer support team and Ashley Jewels customer service.

Florence Scovel and Ashley Jewels Consumer Ratings

Rank
197 out of 997 in Jewelry and Accessories category
198 out of 997 in Jewelry and Accessories category
Customer service
138 in category
105 in category
Website
169 in category
177 in category
Exchange, Refund and Cancellation Policy
123 in category
115 in category

According to consumer ratings and reviews, Florence Scovel ranks 1 points higher in the Jewelry and Accessories category than Ashley Jewels. People gave Florence Scovel 1.1 stars for Customer service criterion in Jewelry and Accessories category and it is 181 points higher than the worst rated brand in this category. At the same time, Ashley Jewels was rated 1.4 stars for Customer service criterion in this category and it is 214 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Ashley Jewels has a higher rating than Ashley Jewels. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Florence Scovel 1.2 stars and it is 61% greater than other in category. Ashley Jewels however was rated 1.2 stars and it is 64% greater than other in category.

Florence Scovel and Ashley Jewels Rating Details

Customer service
1.1 (157 reviews)
1.4 (152 reviews)
Reviewer's quote

No way to contact customer service, only phone number. I ordered ur necklace, u have my past orders cause u sent me an email today notifying me of sales and I decided I wouldn't order from ur co. again...

Catherine A

I was having some trouble with my item because there is no movement with my tracking and I need to email their customer service and they told me that my item was lost in transit upon delivery. I'm worried because I really need the item as soon as possible, gladly they were capable and able to help...

Aylani
Website
1.8 (141 reviews)
1.8 (128 reviews)
Reviewer's quote

I got a response because their shipping days are all over the place on their website and email, but didn't get one when I followed up. Tried calling their number and it says 'we're open during business hours (I called during them) and no chance to leave a message or be redirected. This site is a...

Brooklynn K

...I thought Facebook would not have ads for a total scame of a company on their website. I have also never placed an order where my receipt and purchase infor was done through Facebook IM. Shame on me for not checking reviews for this company before placing an order...

Bradie
Exchange, Refund and Cancellation Policy
1.2 (124 reviews)
1.2 (123 reviews)
Reviewer's quote

...on 26th Nov2018 after many months of emails still have not received order, monies taken on above date, this morning have received email to contact FS for refund as they are unable to fulfil my order. Very Disappointed Customer. Contact with all has been unacceptable with automated messages sent?? Will not be ordering...

Linda

I asked to cancel the order because your price went down then I get something it says it’s gonna ship in 3 to 4 weeks I send a cancellation and I’ll send it shipped I’m calling PayPal to dispute this I am very upset your phone number doesn’t even work either..

Netra

Florence Scovel and Ashley Jewels Pros and Cons

Pros
  • Look of goods on website
  • Goods look good
  • Good service
  • Complete sham
  • Disgusting
  • Necklaces
Cons
  • Unresolved complaint
  • Lack of customer service
  • Ignored complaint
  • Terrible customer service
  • Very poor customer service
  • Lack of response to my complaint

Florence Scovel and Ashley Jewels Most Positive Reviews

Top rated reviews
5

I placed an order on Nov 14th. Received my email stating it was shipped out. I still, to this day have not received...

5

I've ordered 2 rings from Ashley Jewels and altho they've taken a while to get here as have come from China they've...

Florence Scovel and Ashley Jewels Most Critical Reviews

Lowest rated reviews
1

Ordered bracelets and received order confirmation followed by a fake tracking number. Contacted them about it and they...

1

I ordered and paid for an item from Ashley Jewels after seeing it advertised on their website and facebook page. The...

Florence Scovel and Ashley Jewels Latest Reviews

Recent published reviews

send me a *** address that i can return a parcel that i don't want very bad company and very poor customer service

Read all 401 reviews

Waited over a month for the goods to be delivered! No correspondence from the company at all!

Read all 336 reviews

Florence Scovel and Ashley Jewels Products and Services

Most reviewed product and services
  • Florence Scovel Shipping Service (94 reviews)
  • Florence Scovel Bracelet (58 reviews)
  • Florence Scovel Necklace (29 reviews)
  • Ashley Jewels Shipping Service (124 reviews)
  • Ashley Jewels Customer Care (23 reviews)
  • Ashley Jewels Bracelet (16 reviews)