PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Ashley Furniture
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Ashley Furniture Overview

Total reviews
2867
Company responses
126
Issues resolved
15

Ashley Furniture Consumer Ratings

Rank
290 out of 1482 in Furniture and Decor category
Customer service
No votes
Product or Service Quality
No votes
Reliability
No votes

Ashley Furniture Rating Details

Customer service
No votes
Reviewer's quote

I am being ignored after spending 20,000 I am thinking of canceling my last order you treat customers awful! Big lots has better customer service! -..

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Product or Service Quality
No votes
Reviewer's quote

Ashley Furniture has improved their service because they sent some workers to come out to my house and the assembly work was completed today. So, I am happy to say that the situation has been resolved. All of my furniture is now assembled and in full use..

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Reliability
No votes
Reviewer's quote

I requested an exchange for a nightstand because it arrived damaged. An associate helped me out and processed an exchange. UPS had successfully picked up the item on 5/12/20 and it was delivered to the Ashley warehouse on 5/15/20 according to their tracking. I have not received any shipping...

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Ashley Furniture Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Customer service
  • Customer service sucks
  • Quality of furniture

Ashley Furniture Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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Ashley Furniture Latest Reviews

Recent published reviews
4

Ashley Furniture has improved their service because they sent some workers to come out to my house and the assembly...

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2.5

I am being ignored after spending 20,000 I am thinking of canceling my last order you treat customers awful! Big lots...

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Ashley Furniture Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (371 reviews)
  • Ashley Furniture Delivery Service (239 reviews)