Ashley Furniture vs West Elm

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Ashley Furniture

Furniture and Decor
  • 8 ISSUES RESOLVED
  • 2190 TOTAL REVIEWS
  • $1.3M CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
1.6
Customer service
Staff
Reliability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Design of furniture 19
  • Salesperson 11
  • Price 7
  • Delivery driver and helper 5
  • Salesman and manager were great 5

Customers don't like

  • Being lied to36
  • Quality of furniture24
  • Customer service sucks23
  • No one wanted to fix problem20
  • Customer service19

Products by Ashley Furniture

No items

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West Elm

Furniture and Decor
  • 4 ISSUES RESOLVED
  • 443 TOTAL REVIEWS
  • $130K CLAIMED LOSSES
  • $877 AVERAGE LOSS
1.8
Customer service
Staff
Reliability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Design aesthetic 9
  • Design 6
  • Merchandise 6
  • Product design 5
  • Style and design 3

Customers don't like

  • Customer service35
  • Late delivery13
  • Delivery11
  • Delivery time frame10
  • Lack of action to fix the problem10

Products by West Elm

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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