PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Walter E Smithe and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Walter E Smithe
Ashley Furniture

Walter E Smithe and Ashley Furniture Overview

Total reviews
13
2745
Company responses
0
126
Issues resolved
0
14

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2745 reviews. It is 2732 reviews more than Walter E Smithe received since Jul 18, 2008.

Walter E Smithe and Ashley Furniture Consumer Ratings

Rank
324 out of 2132 in Furniture and Decor category
270 out of 2132 in Furniture and Decor category
Staff
207 in category
No votes
Customer service
151 in category
No votes
Exchange, Refund and Cancellation Policy
139 in category
No votes

According to consumer ratings and reviews, Ashley Furniture ranks 54 points higher in the Furniture and Decor category than Walter E Smithe. People gave Walter E Smithe 1.9 stars for Staff criterion in Furniture and Decor category and it is 361 points higher than the worst rated brand in this category. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Walter E Smithe 1.7 stars and it is 76% greater than other in category.

Walter E Smithe and Ashley Furniture Rating Details

Staff
1.9 (8 reviews)
No votes
Reviewer's quote

In 2015. We had a custom sectional ordered and delivered. Bu the time this couch was 2 months old, a cusion and the recliner was wearing badly. Note we were rehabbing our newly purchased home at the time, so barely had any kind of time to sit in custom built sectional. WES, allowed us to return...

PissedConsumer1254724

...These guys need a new delivery company and a new staff that knows what is going on. :angry: ***..

Vernon D
Customer service
1.7 (7 reviews)
No votes
Reviewer's quote

Horrible ! Horrible ! Horrible! Got a couch, took for ever. Walter e smithe made a HUGE mistake on my billing CREDIT CARD. RUINED My credit. They charged me double for one item. They are handed over to investigations. I did not do my homework thoroughly researching their reputation. I will never...

PissedConsumer1162445

...THIS IS BAD CUSTOMER SERVICE!!!..

Almond
Exchange, Refund and Cancellation Policy
1.7 (7 reviews)
No votes
Reviewer's quote

...Asked for a refund since it wasn't at all what I ordered and was denied. I paid cash to save the 10 or 15% if paid in cash. Never again will I purchase from them, and I will always pay with a credit card...

PissedConsumer1095049

Dining set bought that included 4 bar stools. 2 of these had welds break and cannot use anymore. Contacted customer service and after numerous calls and sending pictures of the defect we were told not covered under warranty. This was only one year that this was covered. So why buy the extended...

Javante

Walter E Smithe and Ashley Furniture Pros and Cons

Pros
  • Usually family friendly
  • Design of furniture
  • Salesperson
  • Price
Cons
No votes
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem

Walter E Smithe and Ashley Furniture Most Positive Reviews

Top rated reviews
4.6

I purchased a sofa sectional. Within a year the it looked as if it was 5 years old. The fabric wore badly. I decided to...

5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

Walter E Smithe and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

Lies and frustrations! As I am writing this review, it has been 11 weeks since we ordered our bed frame and mattress,...

1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

Walter E Smithe and Ashley Furniture Latest Reviews

Recent published reviews

I do not have a problem with Walter E Smith except for the commercial where they use paint guns without wearing...

Read all 13 reviews
2.4

Recliner order on 10/26/19 and was told to call and schedule delivery. I call and scheduled delivery for 12/11/19,...

Read all 2745 reviews

Walter E Smithe and Ashley Furniture Products and Services

Most reviewed product and services
  • Walter E Smithe Entertainment Center (1 review)
  • Walter E Smithe Recliner (1 review)
  • Walter E Smithe Customer Care (1 review)
  • Ashley Furniture Sofa (452 reviews)
  • Ashley Furniture Furniture Set (361 reviews)
  • Ashley Furniture Delivery Service (213 reviews)