PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Value City Furniture and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Value City Furniture
Ashley Furniture

Value City Furniture and Ashley Furniture Overview

Total reviews
753
2768
Company responses
0
126
Issues resolved
2
15

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2768 reviews. It is 2015 reviews more than Value City Furniture received since Dec 19, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Ashley Furniture customer support team than with Value City Furniture customer service.

Value City Furniture and Ashley Furniture Consumer Ratings

Rank
235 out of 1894 in Furniture and Decor category
269 out of 1894 in Furniture and Decor category
Customer service
181 in category
235 in category
Staff
216 in category
236 in category
Product or Service Quality
219 in category
237 in category

According to consumer ratings and reviews, Value City Furniture ranks 34 points higher in the Furniture and Decor category than Ashley Furniture. People gave Value City Furniture 1.5 stars for Customer service criterion in Furniture and Decor category and it is 424 points higher than the worst rated brand in this category. At the same time, Ashley Furniture was rated 1.4 stars for Customer service criterion in this category and it is 370 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Value City Furniture has a higher rating than Ashley Furniture. Regarding Product or Service Quality criterion, consumers gave Value City Furniture 1.6 stars and it is 64% greater than other in category. Ashley Furniture however was rated 1.5 stars and it is 61% greater than other in category.

Value City Furniture and Ashley Furniture Rating Details

Customer service
1.5 (212 reviews)
1.4 (708 reviews)
Reviewer's quote

This was awful customer service from Wendy the sales rep. at the Castleton store to the delivery manager. The delivery guy stood outside my home using profanity, he was inpatient on trying to get the delivery over...

Ronnie

...You have terrible customer service and won't be open long if you can't treat your customers better..

PissedConsumer1760599
Staff
1.9 (184 reviews)
1.7 (617 reviews)
Reviewer's quote

...in customer service as friendly professional and caring like she is and I just had to let everyone know that the Henrietta Store Value City Firniture staff really care. . Thank You...

Karen M

...I was told by several members of Ashley staff from customer service, the sales reps at the San Francisco store, the Manager, his supervisor on duty..

DUANE M
Product or Service Quality
1.6 (183 reviews)
1.5 (624 reviews)
Reviewer's quote

Bad service. Zero communication. Who ever delivered my stuff damaged my home...

Joe

The store, dispatch and warehouse all LACK communication and costumer service. I even reached back out to the manager on Friday to give him an update and he told the receptionist to let me know he was busy, and he couldn’t talk. How do you run a business like this???? Throughout this whole ordeal...

Mariah N

Value City Furniture and Ashley Furniture Pros and Cons

Pros
  • Sales rep
  • Showroom display
  • Sale rep was great
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Quality of furniture
  • Delivery service was a nightmare
  • Rude customer service
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem

Value City Furniture and Ashley Furniture Most Positive Reviews

Top rated reviews
5

THE ASSURANCE NOW PLAN, THE COSTUMER SERVICE WORKER, HAS BEAT ME OUT OF HUNDREDS OF DOLLARS, THE CONTRACT NEEDS TO BE...

5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

Value City Furniture and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

Purchased a Beautyrest Mattress from the Toms River, NJ Value City store. The mattress was never the same as the one we...

1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

Value City Furniture and Ashley Furniture Latest Reviews

Recent published reviews
1

We purchased a couch at the Canton Ohio location and the experience has been terrible. We took the time you want to...

Read all 753 reviews
1.4

We purchased our couch from Ashley on November 26th. Before going into the store, I called multiple locations asking if...

Read all 2768 reviews

Value City Furniture and Ashley Furniture Products and Services

Most reviewed product and services
  • Value City Furniture Furniture Set (123 reviews)
  • Value City Furniture Sofa (101 reviews)
  • Value City Furniture Customer Care (49 reviews)
  • Ashley Furniture Sofa (455 reviews)
  • Ashley Furniture Furniture Set (370 reviews)
  • Ashley Furniture Delivery Service (215 reviews)