PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Value City Furniture and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Value City Furniture
Ashley Furniture

Value City Furniture and Ashley Furniture Overview

Total reviews
863
2934
Company responses
0
126
Issues resolved
2
15

Value City Furniture and Ashley Furniture Consumer Ratings

Rank
292 out of 1499 in Furniture and Decor category
296 out of 1499 in Furniture and Decor category
Customer service
195 in category
252 in category
Product or Service Quality
237 in category
256 in category
Delivery Service
232 in category
235 in category
Reliability
173 in category
245 in category

Value City Furniture and Ashley Furniture Rating Details

Customer service
1.5 (252 reviews)
1.4 (802 reviews)
Reviewer's quote

Your customer service phone line is out of service..

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...What has happened to customer service in this day and age?!!?..

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Product or Service Quality
1.6 (218 reviews)
1.5 (705 reviews)
Reviewer's quote

...I refuse that the product it will not be the same. I want you sent me an exchange for the defective recliner. Im so dissatisfied and disappointed with the furniture..

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Can not get any response from store complete lack of customer service. I just want to update my phone number before my delivery tomorrow. I will never shop with Ashley again...

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Delivery Service
2 (207 reviews)
2 (633 reviews)
Reviewer's quote

for the delivery service that Value City contracts with told me to tell his guys to put the furniture back on the truck which I did exactly what he asked me to do, since Wendy mess up on my order(which I signed) we never had problems with shady sales rep. The store wanted to charge for a delivery...

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And secondly, we cannot wait for these couches any longer - we have been without couches for almost a month and a half now, so instead of having the free delivery service that they were going to be providing to us because of Covid we are now planning on having to drive to the distribution center to...

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Reliability
1.5 (206 reviews)
1.3 (685 reviews)
Reviewer's quote

Defective reclinerCostumer service no helpful

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on May 30th 2020, i purchased three pieces living room from one of your Store.they informed me that delivery will be between two and one month.At the time of delivery i went to the store who told me that the delivery will be at August and no one can tell exactly when that will be and we are not...

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Value City Furniture and Ashley Furniture Pros and Cons

Pros
  • Sales rep
  • Will never be back
  • Showroom display
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Quality of furniture
  • Rude customer service
  • Delivery service was a nightmare
  • Customer service
  • Customer service sucks
  • Quality of furniture

Value City Furniture and Ashley Furniture Most Positive Reviews

Top rated reviews
5

THE ASSURANCE NOW PLAN, THE COSTUMER SERVICE WORKER, HAS BEAT ME OUT OF HUNDREDS OF DOLLARS, THE CONTRACT NEEDS TO BE...

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5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

I will never buy a product from your company again!!! I purchased a reclining chair it took 4 1/2 months to have this...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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Value City Furniture and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

Purchased a Beautyrest Mattress from the Toms River, NJ Value City store. The mattress was never the same as the one we...

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1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

I bought a very expensive bedroom set from Value City Furniture. The first delivery the frame on the mirror was chipped...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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Value City Furniture and Ashley Furniture Latest Reviews

Recent published reviews
1

Never have been treated so bad

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No votes

No I did not get a response and I was trying to reach corporate, not pissed consumer
Just quit sending me emails

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3.1

Your customer service phone line is out of service.... this is ridiculous

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1

I should have received furniture that I purchased on June 11, 2020 and I still have not received my furniture. I had a d...

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Value City Furniture and Ashley Furniture Products and Services

Most reviewed product and services
  • Value City Furniture Furniture Set (125 reviews)
  • Value City Furniture Sofa (111 reviews)
  • Value City Furniture Delivery Service (53 reviews)
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (241 reviews)