PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ultra Shield and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ultra Shield
Ashley Furniture

Ultra Shield and Ashley Furniture Overview

Total reviews 144 3007
Company responses 0 126
Issues resolved 0 15

Ultra Shield and Ashley Furniture Consumer Ratings

Rank
507 out of 1528 in Furniture and Decor category
303 out of 1528 in Furniture and Decor category
Customer service
258 in category
262 in category
Reliability
285 in category
259 in category
Warranty
294 in category
237 in category
Diversity of Products or Services
424 in category
303 in category

Ultra Shield and Ashley Furniture Rating Details

Customer service
1.4 (56 reviews)
1.3 (844 reviews)
Reviewer's quote

...Poor customer service and UNPROFESSIONAL. Take your business and money elsewhere. They have over 206 BBB complaints!!..

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...This is such poor customer service..

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Reliability
1.2 (53 reviews)
1.3 (724 reviews)
Reviewer's quote

Purchased a warranty for furniture, and they are refusing to honor it because when they asked what the damages were from, unknown reasons was listed. I appealed explaining the reasoning for the damage, and they cant change the reason for the claim, it cant be edited once its in the system. Was even...

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Purchased over $9k on a bed,nightstands, mattress, and adjustable base on Sunday. Delivery scheduled for today (Wednesday) between1:00-4:00. Wife took the day off and I took a half day. We were told due to Covid they wouldn't touch our old mattress, so today we hauled it off and dismantled our bed....

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Warranty
1.1 (48 reviews)
1.4 (621 reviews)
Reviewer's quote

...Ultra Shield came out three times, or their tech did, to clean my chair that had a stain covered by the warranty. First time: Tech walked in, took pictures and left. We never heard back...

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...The rude person at the GBS warranty company said this is not covered. Tried calling the store without being able to get a live person on the phone. The message on hold said leave a message and they would get back to me in 24-48 hours...

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Diversity of Products or Services
1.3 (46 reviews)
2.1 (637 reviews)
Reviewer's quote

...they tell ME to go out and purchase products to use on the couch (hmm hello? didn't i pay for YOU to fix the issues?!), I purchase the products EXACTLY as directed by them and sure enough, oh no. you should NEVER use that product on the material. oh awesome...

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...Tried to call, when waiting on hold told to use chat services which weren't working, spent 2 hrs waiting. Then I find out your system's are down so I call Jefferey my sales person at Concord Ca. He says he's waiting for systems to come back up...

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Ultra Shield and Ashley Furniture Pros and Cons

Pros
  • Honoring the 5 year protection plan
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Poor customer service and warranty
  • Poor customer service
  • Bad follow through
  • Customer service
  • Customer service sucks
  • Quality of furniture

Ultra Shield and Ashley Furniture Most Positive Reviews

Top rated reviews
5

Excellent coverage! My sofa would've been ruined and it was only a few months old. Thank goodness I didn't listen to...

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5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

I use to buy from Darvin Furniture and I love ultra shield twice repacked my living room highly recommended not sure...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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Ultra Shield and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

I have a one year old sofa. I am not sure but I suddenly found a white ring from some kind of coffee cup or water bottl...

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1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

Two years ago I bought bedroom set from darvin furniture with Ultrashield furniture care , a year ago I tried to file a...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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Ultra Shield and Ashley Furniture Latest Reviews

Recent published reviews
1

One of the worst warranty I purchased. Claim goes unnoticed for 2 weeks and then they hang up on me after getting my...

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1

Purchased over $9k on a bed,nightstands, mattress, and adjustable base on Sunday. Delivery scheduled for today...

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1

Purchased a warranty for furniture, and they are refusing to honor it because when they asked what the damages were...

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1

I purchased a living room set in July 2020 with an ETA of 9/11/2020. However, every time I checked on the status of the...

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Ultra Shield and Ashley Furniture Products and Services

Most reviewed product and services
  • Ultra Shield Protection Plan (55 reviews)
  • Ultra Shield Claim (23 reviews)
  • Ultra Shield Furniture Protection Plan (16 reviews)
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (245 reviews)