PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ultra Shield and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ultra Shield
Ashley Furniture

Ultra Shield and Ashley Furniture Overview

Total reviews
139
2745
Company responses
0
126
Issues resolved
0
14

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2745 reviews. It is 2606 reviews more than Ultra Shield received since May 28, 2008.

Ultra Shield and Ashley Furniture Consumer Ratings

Rank
454 out of 2130 in Furniture and Decor category
270 out of 2130 in Furniture and Decor category
Customer service
231 in category
No votes
Staff
317 in category
No votes
Reliability
250 in category
No votes

According to consumer ratings and reviews, Ashley Furniture ranks 184 points higher in the Furniture and Decor category than Ultra Shield. People gave Ultra Shield 1.4 stars for Customer service criterion in Furniture and Decor category and it is 362 points higher than the worst rated brand in this category. Regarding Reliability criterion, consumers gave Ultra Shield 1.2 stars and it is 58% greater than other in category.

Ultra Shield and Ashley Furniture Rating Details

Customer service
1.4 (54 reviews)
No votes
Reviewer's quote

...Disgusting service..

Heather e

...THIS IS BAD CUSTOMER SERVICE!!!..

Almond
Staff
1.3 (52 reviews)
No votes
Reviewer's quote

...The staff are always rude and difficult to work with. I asked for a copy of their policies and they told me to go to the store. What? I asked to talk to a supervisor and they told me the supervisor will just tell you the same thing...

PissedConsumer1121228

...These guys need a new delivery company and a new staff that knows what is going on. :angry: ***..

Vernon D
Reliability
1.2 (52 reviews)
No votes
Reviewer's quote

She said it was abrasion and I said no its not and then she said it had to penetrate the couch I said it did and she said no it didn't and its not covered. They are a scam of a company and How can you tell me that its not penetrated thru the leather and then say it s abrasion and its not. I also...

David c

Dining set bought that included 4 bar stools. 2 of these had welds break and cannot use anymore. Contacted customer service and after numerous calls and sending pictures of the defect we were told not covered under warranty. This was only one year that this was covered. So why buy the extended...

Javante

Ultra Shield and Ashley Furniture Pros and Cons

Pros
  • Honoring the 5 year protection plan
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Poor customer service and warranty
  • Poor customer service
  • Did not deliver what was promised
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem

Ultra Shield and Ashley Furniture Most Positive Reviews

Top rated reviews
5

Excellent coverage! My sofa would've been ruined and it was only a few months old. Thank goodness I didn't listen to...

5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

Ultra Shield and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

I have a one year old sofa. I am not sure but I suddenly found a white ring from some kind of coffee cup or water bottl...

1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

Ultra Shield and Ashley Furniture Latest Reviews

Recent published reviews
1.4

Have been dealing with them for a month now with no solution yet was told week ago would be called with response...

Read all 139 reviews
2.4

Recliner order on 10/26/19 and was told to call and schedule delivery. I call and scheduled delivery for 12/11/19,...

Read all 2745 reviews

Ultra Shield and Ashley Furniture Products and Services

Most reviewed product and services
  • Ultra Shield Protection Plan (54 reviews)
  • Ultra Shield Claim (22 reviews)
  • Ultra Shield Furniture Protection Plan (16 reviews)
  • Ashley Furniture Sofa (452 reviews)
  • Ashley Furniture Furniture Set (361 reviews)
  • Ashley Furniture Delivery Service (213 reviews)