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Ultra Shield

1.3
?

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  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 136 TOTAL REVIEWS
Rank
431 out of 2004
in Furniture and Decor category
Rating Details
Customer service
Staff
Reliability
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    8
  • SUCCESSFUL
    88%
  • AVG CALL DURATION
    01:05
  • ISSUES RESOLVED
    0%
Top Products and Services
1.2
51 reviews
1
22 reviews

Ashley Furniture

1.8
?

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  • 13 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2647 TOTAL REVIEWS
Rank
260 out of 2004
in Furniture and Decor category
Rating Details
Customer service
Staff
Reliability
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    154
  • SUCCESSFUL
    84%
  • AVG CALL DURATION
    04:01
  • ISSUES RESOLVED
    8%
Top Products and Services
1.8
429 reviews
1.8
354 reviews
1.9
199 reviews

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NauseatingOyster552
#1497962

Ultra Shield is a flat out scam. They don't honor their warranty.

Had *** in a Lazy Boy recliner in less than 2 years. According to the warranty paperwork I was given, it should be covered. Ultra Shield denied my claim as it was normal wear and tear.I owned 2 couches from Ashley furniture years ago. The springs came unattached after a years or two.

The springs scratched our hardwood floors. Ashley's warranty was very short, so of course they were out of warranty. Had my handyman reattached the springs and gave the couches to a friend. They were fine after the repair.

Had to get my floor repaired too. I don't buy furniture from Ashley anymore due to this incident.

Anonymous
New Port Richey, Florida, United States #1322289

Ultra Shield are warranty scammers. They say one thing and do another.

They aren't maintaining good faith between Lazyboy and the customer after POS. Ashley in California never operated in this manner.

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