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Ultra Shield
Ashley Furniture

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Ultra Shield

Ultra Shield

1.3
  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 138 TOTAL REVIEWS
Rank
446 out of 2096
in Furniture and Decor category
Rating Details
Customer service
Staff
Reliability
Statistics of Customer Service Calls
  • TOTAL CALLS
    8
  • SUCCESSFUL
    88%
  • AVG CALL DURATION
    01:05
  • ISSUES RESOLVED
    0%
Top Products and Services
1.1
53 reviews
1
22 reviews
Ashley Furniture

Ashley Furniture

1.8
  • 14 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2706 TOTAL REVIEWS
Rank
263 out of 2096
in Furniture and Decor category
Rating Details
Customer service
Staff
Reliability
Statistics of Customer Service Calls
  • TOTAL CALLS
    173
  • SUCCESSFUL
    75%
  • AVG CALL DURATION
    04:01
  • ISSUES RESOLVED
    9%
Top Products and Services
1.8
449 reviews
1.8
360 reviews
1.8
213 reviews

How would you compare Ultra Shield vs Ashley Furniture?

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NauseatingOyster552
#1497962

Ultra Shield is a flat out scam. They don't honor their warranty.

Had *** in a Lazy Boy recliner in less than 2 years. According to the warranty paperwork I was given, it should be covered. Ultra Shield denied my claim as it was normal wear and tear.I owned 2 couches from Ashley furniture years ago. The springs came unattached after a years or two.

The springs scratched our hardwood floors. Ashley's warranty was very short, so of course they were out of warranty. Had my handyman reattached the springs and gave the couches to a friend. They were fine after the repair.

Had to get my floor repaired too. I don't buy furniture from Ashley anymore due to this incident.

Anonymous
#1322289

Ultra Shield are warranty scammers. They say one thing and do another.

They aren't maintaining good faith between Lazyboy and the customer after POS. Ashley in California never operated in this manner.

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