PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Ultra Shield as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Ultra Shield

Ashley Furniture and Ultra Shield Overview

Total reviews
2743
139
Company responses
126
0
Issues resolved
14
0

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2743 reviews. It is 2604 reviews more than Ultra Shield received since May 28, 2008.

Ashley Furniture and Ultra Shield Consumer Ratings

Rank
269 out of 2128 in Furniture and Decor category
453 out of 2128 in Furniture and Decor category
Customer service
228 in category
232 in category
Product or Service Quality
232 in category
312 in category
Staff
229 in category
319 in category

According to consumer ratings and reviews, Ashley Furniture ranks 184 points higher in the Furniture and Decor category than Ultra Shield. People gave Ashley Furniture 1.4 stars for Customer service criterion in Furniture and Decor category and it is 367 points higher than the worst rated brand in this category. At the same time, Ultra Shield was rated 1.4 stars for Customer service criterion in this category and it is 363 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Ashley Furniture has a higher rating than Ultra Shield. Regarding Staff criterion, consumers gave Ashley Furniture 1.8 stars and it is 62% greater than other in category. Ultra Shield however was rated 1.3 stars and it is 53% worse than other in category.

Ashley Furniture and Ultra Shield Rating Details

Customer service
1.4 (686 reviews)
1.4 (54 reviews)
Reviewer's quote

Since then Ashley has changed our "delivery" date 3 times! Each change included a complete stone-walling by the customer service reps of Ashley. Our 3rd delivery date was the most ridiculous of all. My wife received a robo type call that stated our delivery date and to only contact them if someone...

Lottie

...Disgusting service..

Heather e
Product or Service Quality
1.6 (606 reviews)
1.2 (43 reviews)
Reviewer's quote

We purchased a sectional and its falling about at the at the seams just after 6 months and they refused to assist us.

Jazell

...than 2 years!? Ultra Shield Warranties are a complete rip off and Lazy Boy should be ashamed to use them! For that matter I will never buy another Lazy Boy product again either. Way to expensive for a shoddy product! I have better furniture in my house from Overstock. com! (No holes in my much older overstock...

Margaret S
Staff
1.8 (601 reviews)
1.3 (52 reviews)
Reviewer's quote

...These guys need a new delivery company and a new staff that knows what is going on. :angry: ***..

Vernon D

...The staff are always rude and difficult to work with. I asked for a copy of their policies and they told me to go to the store. What? I asked to talk to a supervisor and they told me the supervisor will just tell you the same thing...

PissedConsumer1121228

Ashley Furniture and Ultra Shield Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Honoring the 5 year protection plan
Cons
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem
  • Poor customer service and warranty
  • Poor customer service
  • Did not deliver what was promised

Ashley Furniture and Ultra Shield Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

5

Excellent coverage! My sofa would've been ruined and it was only a few months old. Thank goodness I didn't listen to...

Ashley Furniture and Ultra Shield Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

1

I have a one year old sofa. I am not sure but I suddenly found a white ring from some kind of coffee cup or water bottl...

Ashley Furniture and Ultra Shield Latest Reviews

Recent published reviews
1.4

defective sectionl sofa falling apart at the seams

Read all 2743 reviews
1.4

Have been dealing with them for a month now with no solution yet was told week ago would be called with response...

Read all 139 reviews

Ashley Furniture and Ultra Shield Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (452 reviews)
  • Ashley Furniture Furniture Set (361 reviews)
  • Ashley Furniture Delivery Service (213 reviews)
  • Ultra Shield Protection Plan (54 reviews)
  • Ultra Shield Claim (22 reviews)
  • Ultra Shield Furniture Protection Plan (16 reviews)