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Ashley Furniture

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1.8
  • 13 ISSUES RESOLVED
  • 127 COMPANY RESPONSES
  • 2528 TOTAL REVIEWS
Rank
234 out of 1710
in Furniture and Decor category
Rating Details
Customer service
Product or Service Quality
Staff
Reliability
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    108
  • SUCCESSFUL
    92%
  • AVG CALL DURATION
    04:04
  • ISSUES RESOLVED
    2%
Top Products and Services
1.8
399 reviews
1.8
334 reviews
1.8
174 reviews
  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 128 TOTAL REVIEWS
Rank
376 out of 1710
in Furniture and Decor category
Rating Details
Customer service
Product or Service Quality
Staff
Reliability
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    8
  • SUCCESSFUL
    88%
  • AVG CALL DURATION
    01:05
  • ISSUES RESOLVED
    0%
Top Products and Services
1.2
48 reviews
1
21 reviews
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

How would you compare Ashley Furniture vs Ultra Shield?

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NauseatingOyster552
#1497962

Ultra Shield is a flat out scam. They don't honor their warranty.

Had a hole in a Lazy Boy recliner in less than 2 years. According to the warranty paperwork I was given, it should be covered. Ultra Shield denied my claim as it was normal wear and tear.I owned 2 couches from Ashley furniture years ago. The springs came unattached after a years or two.

The springs scratched our hardwood floors. Ashley's warranty was very short, so of course they were out of warranty. Had my handyman reattached the springs and gave the couches to a friend. They were fine after the repair.

Had to get my floor repaired too. I don't buy furniture from Ashley anymore due to this incident.

Anonymous
New Port Richey, Florida, United States #1322289

Ultra Shield are warranty scammers. They say one thing and do another.

They aren't maintaining good faith between Lazyboy and the customer after POS. Ashley in California never operated in this manner.

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