PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Ultra Shield as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Ultra Shield

Ashley Furniture and Ultra Shield Overview

Total reviews 3008 144
Company responses 126 0
Issues resolved 15 0

Ashley Furniture and Ultra Shield Consumer Ratings

Rank
303 out of 1530 in Furniture and Decor category
507 out of 1530 in Furniture and Decor category
Customer service
262 in category
256 in category
Product or Service Quality
269 in category
342 in category
Reliability
258 in category
284 in category
Exchange, Refund and Cancellation Policy
255 in category
253 in category

Ashley Furniture and Ultra Shield Rating Details

Customer service
1.3 (845 reviews)
1.4 (56 reviews)
Reviewer's quote

...This is such poor customer service..

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...Poor customer service and UNPROFESSIONAL. Take your business and money elsewhere. They have over 206 BBB complaints!!..

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Product or Service Quality
1.5 (739 reviews)
1.2 (44 reviews)
Reviewer's quote

...Ashley Furniture should be ashamed of their lowsey service. Look at my missing sofa and empty bedroom..

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...MY SERVICE AGREEMENT # LM5YLB-438407 . TICKET#153-27815...

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Reliability
1.3 (725 reviews)
1.2 (53 reviews)
Reviewer's quote

Purchased over $9k on a bed,nightstands, mattress, and adjustable base on Sunday. Delivery scheduled for today (Wednesday) between1:00-4:00. Wife took the day off and I took a half day. We were told due to Covid they wouldn't touch our old mattress, so today we hauled it off and dismantled our bed....

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Purchased a warranty for furniture, and they are refusing to honor it because when they asked what the damages were from, unknown reasons was listed. I appealed explaining the reasoning for the damage, and they cant change the reason for the claim, it cant be edited once its in the system. Was even...

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Exchange, Refund and Cancellation Policy
1.3 (670 reviews)
1.3 (42 reviews)
Reviewer's quote

...Blake said he put through a request for my refund on the sofa. I reminded him that I still hadnt received my refund on the loveseat so the full amount Im waiting for is $1343. 68...

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the most recent being them sending me a pro-rated refund of $115 after they sent a tech to clean my couch and then canceling my warranty. The tech did not properly clean my stains and made one area worse! so instead of replacing the cushions or having it recleaned, they sent me 115 dollars and...

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Ashley Furniture and Ultra Shield Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Honoring the 5 year protection plan
Cons
  • Customer service
  • Customer service sucks
  • Quality of furniture
  • Poor customer service and warranty
  • Poor customer service
  • Bad follow through

Ashley Furniture and Ultra Shield Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

Excellent coverage! My sofa would've been ruined and it was only a few months old. Thank goodness I didn't listen to...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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5

I use to buy from Darvin Furniture and I love ultra shield twice repacked my living room highly recommended not sure...

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Ashley Furniture and Ultra Shield Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

I have a one year old sofa. I am not sure but I suddenly found a white ring from some kind of coffee cup or water bottl...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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1

Two years ago I bought bedroom set from darvin furniture with Ultrashield furniture care , a year ago I tried to file a...

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Ashley Furniture and Ultra Shield Latest Reviews

Recent published reviews
2.3

I bought a living room set and a bedroom set around the first week of August. My daughter bought her bedroom set. I expe...

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1

One of the worst warranty I purchased. Claim goes unnoticed for 2 weeks and then they hang up on me after getting my...

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1

Purchased over $9k on a bed,nightstands, mattress, and adjustable base on Sunday. Delivery scheduled for today...

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1

Purchased a warranty for furniture, and they are refusing to honor it because when they asked what the damages were...

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Ashley Furniture and Ultra Shield Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (246 reviews)
  • Ultra Shield Protection Plan (55 reviews)
  • Ultra Shield Claim (23 reviews)
  • Ultra Shield Furniture Protection Plan (16 reviews)