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Ashley Furniture

Furniture and Decor
Has verified representatives
  • 13 ISSUES RESOLVED
  • 127 COMPANY RESPONSES
  • 2468 TOTAL REVIEWS
  • $1.5M CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
1.7
Customer service
Staff
Reliability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Design of furniture 20
  • Salesperson 13
  • Price 8
  • Salesman and manager were great 5
  • Customer service 5

Customers don't like

  • Customer service41
  • Customer service sucks13
  • No one wanted to fix problem10
  • Quality of furniture8
  • Delivery7
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Ultra Shield

Furniture and Decor
  • 0 ISSUES RESOLVED
  • 122 TOTAL REVIEWS
  • $47.6K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.4
Customer service
Staff
Reliability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Honoring the 5 year protection plan 1

Customers don't like

  • Poor customer service and warranty10
  • Poor customer service9
  • Bad follow through6
  • Did not deliver what was promised5
  • Poor costumer service4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

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NauseatingOyster552
#1497962

Ultra Shield is a flat out scam. They don't honor their warranty.

Had a hole in a Lazy Boy recliner in less than 2 years. According to the warranty paperwork I was given, it should be covered. Ultra Shield denied my claim as it was normal wear and tear.I owned 2 couches from Ashley furniture years ago. The springs came unattached after a years or two.

The springs scratched our hardwood floors. Ashley's warranty was very short, so of course they were out of warranty. Had my handyman reattached the springs and gave the couches to a friend. They were fine after the repair.

Had to get my floor repaired too. I don't buy furniture from Ashley anymore due to this incident.

Anonymous
New Port Richey, Florida, United States #1322289

Ultra Shield are warranty scammers. They say one thing and do another.

They aren't maintaining good faith between Lazyboy and the customer after POS. Ashley in California never operated in this manner.