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Ashley Furniture

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1.8
?

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  • 13 ISSUES RESOLVED
  • 126 COMPANY RESPONSES
  • 2606 TOTAL REVIEWS
Rank
245 out of 1876
in Furniture and Decor category
Rating Details
Customer service
Staff
Reliability
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    139
  • SUCCESSFUL
    92%
  • AVG CALL DURATION
    03:59
  • ISSUES RESOLVED
    9%
Top Products and Services
1.8
425 reviews
1.9
350 reviews
1.8
195 reviews

Ultra Shield

1.4
?

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  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 135 TOTAL REVIEWS
Rank
394 out of 1876
in Furniture and Decor category
Rating Details
Customer service
Staff
Reliability
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    8
  • SUCCESSFUL
    88%
  • AVG CALL DURATION
    01:05
  • ISSUES RESOLVED
    0%
Top Products and Services
1.2
51 reviews
1
22 reviews

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NauseatingOyster552
#1497962

Ultra Shield is a flat out scam. They don't honor their warranty.

Had a hole in a Lazy Boy recliner in less than 2 years. According to the warranty paperwork I was given, it should be covered. Ultra Shield denied my claim as it was normal wear and tear.I owned 2 couches from Ashley furniture years ago. The springs came unattached after a years or two.

The springs scratched our hardwood floors. Ashley's warranty was very short, so of course they were out of warranty. Had my handyman reattached the springs and gave the couches to a friend. They were fine after the repair.

Had to get my floor repaired too. I don't buy furniture from Ashley anymore due to this incident.

Anonymous
New Port Richey, Florida, United States #1322289

Ultra Shield are warranty scammers. They say one thing and do another.

They aren't maintaining good faith between Lazyboy and the customer after POS. Ashley in California never operated in this manner.

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