PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and The Room Place as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
The Room Place

Ashley Furniture and The Room Place Overview

Total reviews
2873
199
Company responses
126
0
Issues resolved
15
0

Ashley Furniture and The Room Place Consumer Ratings

Rank
290 out of 1486 in Furniture and Decor category
296 out of 1486 in Furniture and Decor category
Customer service
248 in category
196 in category
Product or Service Quality
247 in category
225 in category
Reliability
240 in category
204 in category
Exchange, Refund and Cancellation Policy
243 in category
225 in category

Ashley Furniture and The Room Place Rating Details

Customer service
1.4 (767 reviews)
1.5 (69 reviews)
Reviewer's quote

...I requested time off work on 6/12 and planned a vacation for 6/18 to 6/22 and now because of the horrible customer service and outrageous wait time I have to lose a day of vacation and cancel my planned vacation. I'm more than thrilled with your company and have never been so disappointed..

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August 1, 2018 To whom it may concern, I need to make your company aware of the lack of customer service that you provide. I purchased a full-size room-saver bedframe in white from your Arlington Heights location. The first delivery date available was July 21, 2018, I was out of town, so the next...

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Product or Service Quality
1.6 (679 reviews)
1.7 (61 reviews)
Reviewer's quote

Ashley Furniture has improved their service because they sent some workers to come out to my house and the assembly work was completed today. So, I am happy to say that the situation has been resolved. All of my furniture is now assembled and in full use..

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The deliver service that you use is horrible. Just throw away the ENTIRE deliver service department...

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Reliability
1.3 (656 reviews)
1.4 (55 reviews)
Reviewer's quote

I bought a recliner chair along with other Furniture February 3rd 2019. The chair was regular price 799 99. About six months after owning the cushion in the seat flattened. It is the most uncomfortable chair I have ever owned in my whole life. I'm hoping there's some kind of warranty on this and...

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Every item i have bought at the Roomplace has fallen apart within 2 years. The "leather" furniture(couch and recliner) i have started peeling for no reason. An end table i purchased came delivered with broken legs, i reordered it and the second AND third table all had broken legs. Furniture should...

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Exchange, Refund and Cancellation Policy
1.3 (615 reviews)
1.4 (59 reviews)
Reviewer's quote

I requested an exchange for a nightstand because it arrived damaged. An associate helped me out and processed an exchange. UPS had successfully picked up the item on 5/12/20 and it was delivered to the Ashley warehouse on 5/15/20 according to their tracking...

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I will call tomorrow for a full refund and never ever let myself or anyone else I know give them business again. This is the worst experience with anything I have ever bought in my life and I can't believe you would sell furniture that is made so cheaply, and you sell it for so much money....

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Ashley Furniture and The Room Place Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Gentlemen that sold me sofa
  • What i got at 1st
  • Furniture
Cons
  • Customer service
  • Customer service sucks
  • Quality of furniture
  • Customer service
  • Poor quality of product and really bad customer service
  • False advertise and warranty

Ashley Furniture and The Room Place Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

When i purchased my furniture, i was told that if i did not use my service plan in one year then i will be returned my...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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5

Me and my husband had a great experience at The Room Place in Plainfield. We were greeted and the door and given...

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Ashley Furniture and The Room Place Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

We are regular customers of Room place. The Sales person Ramiz is helpful. However, they have one of the worst General...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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1

Bought love seat picked it up our selfs now the rest of the set to be delivered was supposed to be delivered tomorrow...

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Ashley Furniture and The Room Place Latest Reviews

Recent published reviews
3.8

I bought a recliner chair along with other Furniture February 3rd 2019. The chair was regular price 799 99. About six...

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1

I will never go back and buy furniture at the rooomplace because of the insurance they sell, called Guardian. They seem...

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1.6

ordered online 2 items.on May 2...night stand and rocker. received night stand within days...today is May 28th and have...

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1

Purchased a sectional. It was supposed to be left arm. They sent me a right arm. We did not unwrap right away because...

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Ashley Furniture and The Room Place Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (371 reviews)
  • Ashley Furniture Delivery Service (239 reviews)
  • The Room Place Furniture Set (28 reviews)
  • The Room Place Customer Care (15 reviews)
  • The Room Place Delivery Service (14 reviews)