PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Interior Gallery and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Interior Gallery
Ashley Furniture

The Interior Gallery and Ashley Furniture Overview

Total reviews 57 3047
Company responses 0 126
Issues resolved 2 15

The Interior Gallery and Ashley Furniture Consumer Ratings

Rank
320 out of 1545 in Furniture and Decor category
311 out of 1545 in Furniture and Decor category
Customer service
178 in category
253 in category
Exchange, Refund and Cancellation Policy
193 in category
238 in category
Product or Service Quality
251 in category
259 in category
Reliability
133 in category
248 in category

The Interior Gallery and Ashley Furniture Rating Details

Customer service
1.6 (24 reviews)
1.3 (864 reviews)
Reviewer's quote

The Worst Company to order online, Rude and irresponsible customer service, total rip-off, not recommend at all, after sale they don't care about anything. Buyers be awareness. I wish there was negative rating, so I could give them negative unlimited, rating..

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Poor customer service. The last person I talked to was arrogant with no customer skills..

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Exchange, Refund and Cancellation Policy
1.4 (21 reviews)
1.3 (685 reviews)
Reviewer's quote

...After a conversation with Rachael, it was clear that she would not replace or refund my money, a total of $432. 65. I take care of my husband who is a disabled American veteran...

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After many weeks of no response we asked for a refund and even though the purchase was threw a physical store they were unable to help me and referred me to corporate cust service, the furniture was picked up by Ashley for the refund it has now been over a month out of a 4-month ordeal and no...

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Product or Service Quality
1.6 (20 reviews)
1.5 (754 reviews)
Reviewer's quote

The customer service rep then told us that it was supposed to look like that and that it was completely installable. We had the trucking company redeliver the toilet and the plumbers found it was not installable and the back screws that went into the holes were impossible to affix. Tried several...

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The manager is very rude, and needs additional customer service training. No, I have not heard from them as of yet..

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Reliability
1.8 (18 reviews)
1.3 (744 reviews)
Reviewer's quote

This company does not care at all about the product they sell or the customers they sell to. I purchased a tub and the overflow leaked. After giving me the run around for years and still no working tub, they tell me they can not get me the part because they are purchased from china as complete...

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Purchased sofa in the store. Did not have to be shipped from out of the city.. Was given a shipping date. On the date of delivery I again .I was told that my item was scheduled for delivery 10/15, 2020. As I continue to track item I was told no scheduled I went back to the store where I made the...

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The Interior Gallery and Ashley Furniture Pros and Cons

Pros
  • Offered to send touch up paint
  • Customer service
  • Beautiful product
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Very little effort to fix my problem
  • No service after sale
  • Website misleading
  • Customer service
  • Customer service sucks
  • Quality of furniture

The Interior Gallery and Ashley Furniture Most Positive Reviews

Top rated reviews
5

My wife and I placed an order for 2 mirrors and panicked after reading some of the company reviews so we emailed them...

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5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

I had no problem they did exactly what they told me and even with my rush order they were on time I'm going to use them...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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The Interior Gallery and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

This is a fake company and a scam. Please stay away. There is zero customer service. You are lucky if your product is no...

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1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

"Anyone interested in joining us in filing a complaint with the Attorney General of Texas, please feel free to call 248...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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The Interior Gallery and Ashley Furniture Latest Reviews

Recent published reviews
No votes

No complaints best costumer service

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1.9

Purchased sofa in the store. Did not have to be shipped from out of the city.. Was given a shipping date. On the date...

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1

The Worst Company to order online, Rude and irresponsible customer service, total rip-off, not recommend at all, after...

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No votes

Was lost in moving. Just need the metal parts thats holds the mattress

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The Interior Gallery and Ashley Furniture Products and Services

Most reviewed product and services
  • The Interior Gallery Shipping Service (3 reviews)
  • The Interior Gallery Bathtub (3 reviews)
  • The Interior Gallery Toilet (2 reviews)
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (246 reviews)