PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Dump and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Dump
Ashley Furniture

The Dump and Ashley Furniture Overview

Total reviews
143
2970
Company responses
0
126
Issues resolved
0
15

The Dump and Ashley Furniture Consumer Ratings

Rank
358 out of 1511 in Furniture and Decor category
297 out of 1511 in Furniture and Decor category
Customer service
275 in category
255 in category
Product or Service Quality
257 in category
258 in category
Exchange, Refund and Cancellation Policy
299 in category
245 in category
Reliability
249 in category
244 in category

The Dump and Ashley Furniture Rating Details

Customer service
1.3 (59 reviews)
1.4 (821 reviews)
Reviewer's quote

...I've called, emailed, and sent chat messages to customer service numerous times and do not receive any response or delivery date. I would like my furniture delivery to be scheduled and executed ASAP..

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My mattress was sagging at the top and bottom, finally reaching someone in customer service after several weeks they placed a order to have a tech come out once things settled down. They reached out to me by email around the middle of June to set the appointment, the tech came out took measurements...

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Product or Service Quality
1.5 (56 reviews)
1.5 (719 reviews)
Reviewer's quote

...I attempted to contact customer service via chat and did not receive a response. On 7/18, I returned to The Dump requesting the reversal of the electronic debit. Copies of the both transactions were copied by the sales associate, and I was informed she would contact the audit division for handling...

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...At this point Im extremely dissatisfied and disappointed in Ashleys Customer service..

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Exchange, Refund and Cancellation Policy
1.1 (46 reviews)
1.3 (651 reviews)
Reviewer's quote

...I was told the store would take my money and I would likely wait over 2 months only to receive a refund and no sofa. They told me this has happened to customers many times. I reluctantly agreed to purchase the set...

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...Delivered wrong item 3 times finally I asked for refund. Since January 2020 I have been trying to get my refund. As they lied that they mailed check...

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Reliability
1.3 (45 reviews)
1.3 (701 reviews)
Reviewer's quote

Deception They lied to me .. I allowed them to take money out of my account for 90 days to pay off a bed , they then tricked me to pay double the amount.

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First off it took over a month for Ashley to deliver the furniture. The damage was done to a piece of my furniture during the process of delivery and they also forgot to include the hardware to put the furniture together which was paid for. Moreover, I was promised that I would hear from someone...

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The Dump and Ashley Furniture Pros and Cons

Pros
  • Store layout and selection
  • Salesman
  • Upset
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Customer service
  • Bad uality leather couch
  • Worst experience
  • Customer service
  • Customer service sucks
  • Quality of furniture

The Dump and Ashley Furniture Most Positive Reviews

Top rated reviews
4.8

We've made two large purchases at the Dump Atlanta, and both experiences were very positive. We received everything on...

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5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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4.7

I have purchased furniture and rugs at The Dump store in Houston three times and refer the store to friends. Always...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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The Dump and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

Bought a brass Top Table which was delivered 4 hours late it had a ding contacted the Dump they refused to fix or exch...

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1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

I bought a sofa from The Dump in Atlanta. Delivery guys put *** on my wall by not listening to me asking them to...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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The Dump and Ashley Furniture Latest Reviews

Recent published reviews
2.6

Deception They lied to me .. I allowed them to take money out of my account for 90 days to pay off a bed , they then...

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No votes

On 7/6 I Ordered several pieces of furniture, paid by check and was promised delivery on 7/28. On the afternoon of 7/28...

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2.7

I purchased a dinning room set on 7/2 using a check. The check cleared on 7/6. The furniture was delivered, however on 7...

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1

First off it took over a month for Ashley to deliver the furniture. The damage was done to a piece of my furniture...

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The Dump and Ashley Furniture Products and Services

Most reviewed product and services
  • The Dump Customer Care (13 reviews)
  • The Dump Delivery Service (13 reviews)
  • The Dump Furniture Set (6 reviews)
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (242 reviews)