PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and The Brick as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
The Brick

Ashley Furniture and The Brick Overview

Total reviews
2766
309
Company responses
126
0
Issues resolved
15
4

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2766 reviews. It is 2457 reviews more than The Brick received since Apr 8, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Ashley Furniture customer support team and The Brick customer service.

Ashley Furniture and The Brick Consumer Ratings

Rank
269 out of 1894 in Furniture and Decor category
322 out of 1894 in Furniture and Decor category
Customer service
235 in category
213 in category
Product or Service Quality
235 in category
246 in category
Staff
236 in category
237 in category

According to consumer ratings and reviews, Ashley Furniture ranks 53 points higher in the Furniture and Decor category than The Brick. People gave Ashley Furniture 1.4 stars for Customer service criterion in Furniture and Decor category and it is 370 points higher than the worst rated brand in this category. At the same time, The Brick was rated 1.5 stars for Customer service criterion in this category and it is 392 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Ashley Furniture has a higher rating than The Brick. Regarding Staff criterion, consumers gave Ashley Furniture 1.7 stars and it is 61% greater than other in category. The Brick however was rated 1.7 stars and it is 61% greater than other in category.

Ashley Furniture and The Brick Rating Details

Customer service
1.4 (707 reviews)
1.5 (169 reviews)
Reviewer's quote

...You have terrible customer service and won't be open long if you can't treat your customers better..

PissedConsumer1760599

...When I hit the delivery abs found the dresser missing and called customer service and came to know that the dresser is on backorder and will be delivered may be by third week of January 2020. No one mentioned these things at the time of purchase ..

Danica
Product or Service Quality
1.6 (623 reviews)
1.5 (148 reviews)
Reviewer's quote

...I explained that I just had $10,000 worth of Flooring, Paint, Crown molding, and Baseboards completed and need them to be very careful when bringing the product into my home. Upon bring the huge boxes up my stairs they damaged/scraped paint off the stairway ceiling..

DUANE M

They didn't tell me when selling the furniture about the quality of it. and never told me that warranty will come in the email and also that some damages are not covered my dresser is ruined in a month, and they are not changing it under warranty please do not purchase anything from brick..

Sadia R
Staff
1.7 (616 reviews)
1.7 (159 reviews)
Reviewer's quote

...These guys need a new delivery company and a new staff that knows what is going on. :angry: ***..

Vernon D

...Also, the customer services staff at the Surrey central The Bricks office are very discriminatory when they serve customers. One can tell this but how they can ignore you and serve other customers first..

Felica

Ashley Furniture and The Brick Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Proximity to my home
  • Staff in the store were very pleasant
  • Shitty
Cons
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem
  • Customer service
  • Way the customer service was not helpful at all
  • Warranty coverage misinformation

Ashley Furniture and The Brick Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

5

I just finished buying a TV at the beacon hill brick. MOE my sales representative was guinely happy to help me. He was w...

Ashley Furniture and The Brick Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

1

Absolutely HORRIBLE customer service at The Brick Richmond Hill! Sales Rep Salma ordered a double bed for me instead of...

Ashley Furniture and The Brick Latest Reviews

Recent published reviews
1

Purchased our bedroom set 12/24/2019. Told furniture would be delivered 1/3/2020, all set then told they could deliver...

Read all 2766 reviews

Refund of delivery charge and hose charge and taxes

Read all 309 reviews

Ashley Furniture and The Brick Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (454 reviews)
  • Ashley Furniture Furniture Set (370 reviews)
  • Ashley Furniture Delivery Service (214 reviews)
  • The Brick Customer Care (51 reviews)
  • The Brick Warranty (20 reviews)
  • The Brick Shipping Service (14 reviews)