PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and The Brick as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
The Brick

Ashley Furniture and The Brick Overview

Total reviews
2928
361
Company responses
126
0
Issues resolved
15
5

Ashley Furniture and The Brick Consumer Ratings

Rank
294 out of 1492 in Furniture and Decor category
302 out of 1492 in Furniture and Decor category
Customer service
249 in category
227 in category
Product or Service Quality
251 in category
248 in category
Reliability
243 in category
202 in category
Exchange, Refund and Cancellation Policy
244 in category
208 in category

Ashley Furniture and The Brick Rating Details

Customer service
1.4 (799 reviews)
1.4 (194 reviews)
Reviewer's quote

Can not get any response from store complete lack of customer service. I just want to update my phone number before my delivery tomorrow. I will never shop with Ashley again...

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...We called their customer service and, of course, the attendant said she could not help us and we had to reschedule the delivery. No support and bad customer service..

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Product or Service Quality
1.5 (703 reviews)
1.6 (174 reviews)
Reviewer's quote

...The worse customer service ever!..

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I bought a bed, stove, freezer, sectional couch and lazy boy, almost $20,000 worth of stuff at the brick in the last six months and this is the customer service I received today, ridiculous. The couch that we took out of the basement about a month ago one of my one kids took to their place. I went...

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Reliability
1.3 (683 reviews)
1.4 (161 reviews)
Reviewer's quote

I recently purchased the Ashley Shay Chest of Drawers on June 5, 2020, and it was on sale for $229. and, I found it on Sears Outlet (American Freight) for $129. I called Ashley Furniture and was able to do a price match. Upon purchase the website stated (Free Delivery), but the young lady stated to...

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...V but after reading negative reviews concerning the reliability of this product I decided that I wanted a different brand of T. V that had more favorable ratings. The Brick will do absolutely nothing to help once they have your money...

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Exchange, Refund and Cancellation Policy
1.3 (636 reviews)
1.4 (158 reviews)
Reviewer's quote

...Kevin Owens, was there and told us this was an inaccurate and that mattresses could not be returned and that the only way we could return it is if we exchanged it for another mattress. This was inaccurate to what we were told originally when we made the purchase. I would like to talk to someone regarding this policy...

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i was told to try the mattress for 21 days and if we are not comfortable we can exchange it. it come soft mattress or medium or hard ..

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Ashley Furniture and The Brick Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Proximity to my home
  • Cheap crap
  • Staff in the store were very pleasant
Cons
  • Customer service
  • Customer service sucks
  • Quality of furniture
  • Customer service
  • Way the customer service was not helpful at all
  • Warranty coverage misinformation

Ashley Furniture and The Brick Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

I just finished buying a TV at the beacon hill brick. MOE my sales representative was guinely happy to help me. He was w...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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5

I went to the brick store in nepean, ottawa for 3 times recently. I realized that this branch has a very welcoming...

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Ashley Furniture and The Brick Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

Absolutely HORRIBLE customer service at The Brick Richmond Hill! Sales Rep Salma ordered a double bed for me instead of...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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1

I had my New 65 inches Smasung delivered to my place last March 9 2016. Since we were moving all our stuffs on our new...

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Ashley Furniture and The Brick Latest Reviews

Recent published reviews
No votes

Hi - I have a Bolanburg kitchen table...we love it. We have an issue that the top is chipping/losing the brown color in...

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2.2

My delivery was scheduled and confirmed for July 03rd.
My husband took the day off to wait for the delivery and, surprisi...

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1

Damage to Leather Sofa (Still Under WARRANTY)...Called Ashley Furniture...Spoke w/Person who answered phone...explained...

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No votes

I purchased a sectional sofa from the Brick earlier this year. Just before the coronavirus outbreak. The salesman that...

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Ashley Furniture and The Brick Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (241 reviews)
  • The Brick Customer Care (61 reviews)
  • The Brick Warranty (22 reviews)
  • The Brick Shipping Service (16 reviews)