PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and The Brick as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
The Brick

Ashley Furniture and The Brick Overview

Total reviews
2741
292
Company responses
126
0
Issues resolved
14
4

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2741 reviews. It is 2449 reviews more than The Brick received since Apr 8, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Ashley Furniture customer support team and The Brick customer service.

Ashley Furniture and The Brick Consumer Ratings

Rank
269 out of 2125 in Furniture and Decor category
318 out of 2125 in Furniture and Decor category
Customer service
228 in category
212 in category
Product or Service Quality
232 in category
240 in category
Staff
229 in category
242 in category

According to consumer ratings and reviews, Ashley Furniture ranks 49 points higher in the Furniture and Decor category than The Brick. People gave Ashley Furniture 1.4 stars for Customer service criterion in Furniture and Decor category and it is 366 points higher than the worst rated brand in this category. At the same time, The Brick was rated 1.5 stars for Customer service criterion in this category and it is 382 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Ashley Furniture has a higher rating than The Brick. Regarding Staff criterion, consumers gave Ashley Furniture 1.8 stars and it is 61% greater than other in category. The Brick however was rated 1.7 stars and it is 59% greater than other in category.

Ashley Furniture and The Brick Rating Details

Customer service
1.4 (684 reviews)
1.5 (159 reviews)
Reviewer's quote

Since then Ashley has changed our "delivery" date 3 times! Each change included a complete stone-walling by the customer service reps of Ashley. Our 3rd delivery date was the most ridiculous of all. My wife received a robo type call that stated our delivery date and to only contact them if someone...

Lottie

I tried calling The Brick King and State Repair Customer Service 26 times over a week. They put me on hold for 10 minutes and 27 seconds, then the line was disconnected. Finally got hold of someone in the store, who said they would get a in touch with King and State; learned that even the Brick...

Edinson
Product or Service Quality
1.6 (604 reviews)
1.5 (139 reviews)
Reviewer's quote

Nothing on website is in store. Sales rep stated could order it and have it delivered in 6-8 weeks. I would't be at the store for furniture if I could wait 6-8 weeks!!! Rep follows you around the store not giving you time to choose anything.

PissedConsumer1718422

Due to lack of product knowledge on Sales Rep’s part we ended up with all kinds of problems associated with unsuitable mattress first time, failure to provide adjustment instructions on expensive adjustable bed frame and two box springs too high for new mattresses. A nightmare dealing with a rude...

Jo A
Staff
1.8 (599 reviews)
1.7 (149 reviews)
Reviewer's quote

...These guys need a new delivery company and a new staff that knows what is going on. :angry: ***..

Vernon D

...I gave eden a good review as I thought she was a great salesperson she is a liar like the rest of the staff. Go shop elsewhere do not waste your money on cheap crap..

Sandra y

Ashley Furniture and The Brick Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Proximity to my home
  • Staff in the store were very pleasant
  • Shitty
Cons
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem
  • Customer service
  • Way the customer service was not helpful at all
  • Warranty coverage misinformation

Ashley Furniture and The Brick Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

5

I just finished buying a TV at the beacon hill brick. MOE my sales representative was guinely happy to help me. He was w...

Ashley Furniture and The Brick Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

1

Absolutely HORRIBLE customer service at The Brick Richmond Hill! Sales Rep Salma ordered a double bed for me instead of...

Ashley Furniture and The Brick Latest Reviews

Recent published reviews
1

Purchased kitchen table w 4 chairs AND 4 stools that match table. Paid entire bill on credit card 10/20/19. Chairs and...

Read all 2741 reviews
1

I bought a Kitchen Aid black stainless steel dishwasher from The Brick on Markham Road and 16th last Aug 7 2018 with a 5...

Read all 292 reviews

Ashley Furniture and The Brick Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (451 reviews)
  • Ashley Furniture Furniture Set (361 reviews)
  • Ashley Furniture Delivery Service (213 reviews)
  • The Brick Customer Care (51 reviews)
  • The Brick Warranty (19 reviews)
  • The Brick Shipping Service (14 reviews)