PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Talize as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Talize

Ashley Furniture and Talize Overview

Total reviews 3081 11
Company responses 126 0
Issues resolved 15 0

Ashley Furniture and Talize Consumer Ratings

Rank
312 out of 1549 in Furniture and Decor category
159 out of 1549 in Furniture and Decor category
Customer service
277 in category
147 in category
Product or Service Quality
280 in category
136 in category
Reliability
264 in category
71 in category
Exchange, Refund and Cancellation Policy
254 in category
84 in category

Ashley Furniture and Talize Rating Details

Customer service
1.3 (883 reviews)
1.9 (7 reviews)
Reviewer's quote

I go in today and use the online operator for them to connect me to the local customer service agent for him to tell me its on back order and it won't be available until after December 31st. When I ask how come i was not contacted it, Hayden told me that delivery dates and time can change without...

Read full review

She had no customer service skills at all at least not with native people and so therefore will take my business elsewhere where I can be treated like I should be like I am a human being not something to be ridiculed. My self esteem is low to begin with and so is my confidence and she took that...

Read full review
Product or Service Quality
1.5 (770 reviews)
2.3 (4 reviews)
Reviewer's quote

...Zero service help with returning..

Read full review

...Some staff seem to be friendly but others seem to be moulded in management style, not always a good thing for a good shopping experience The store seems to be clean and fully stocked and product rolling out on a regular interval but some days a great deal of noise follows it...

Read full review
Reliability
1.3 (763 reviews)
2.8 (5 reviews)
Reviewer's quote

I purchased in April 2020 TV stand which lower shelf cracked within 3 months and have been trying to get replacement for last month or so. Hard to reach anyone on phone and Ashley Furniture delivered replacement shelf ignoring my request for replacement but no further contact. BTW I paid my account...

Read full review

I was always happy with the Dixie Dundas Talize store until NOW! I would leave hundreds of dollars behind at this Talize! I learned tonight that the old staff was terminated. So many awesome dedicated caring kind hard working EX staff that were employed. Please bring back the old staff for they...

Read full review
Exchange, Refund and Cancellation Policy
1.3 (702 reviews)
2.3 (3 reviews)
Reviewer's quote

...today I found out that my delivery date was pushed again so I went to the store to speak to Kristie ASM and she kept cutting me out repeating the company policy when all I wanted is to share my frustration with the company and what I am expecting from the company to take care of me then I requested to speak to 'Bak' Store Manager, I respectfully stopped Christie because she started the conversation by can you explain the customer the...

Read full review

Ived worked jobs where this is policy and I get its annoying to deal with but as a consumer it makes sense to try to ask for a deal if the product isnt in great shape. So I asked my cashier and without even looking at the item (?) she said no and that items are all priced "according to condition"....

Read full review

Ashley Furniture and Talize Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Sale days
Cons
  • Customer service
  • Customer service sucks
  • Quality of furniture
  • Bad customer service
  • Whole experience i have never been treated worse
  • Overpriced

Ashley Furniture and Talize Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

Read full review
3.8

I was always happy with the Dixie Dundas Talize store until NOW! I would leave hundreds of dollars behind at this...

Read full review
5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

Read full review
No votes

Ashley Furniture and Talize Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

Read full review
1

I was discriminated and ridiculed by a young blonde employee that works at Talize in London Ontario. The first time she...

Read full review
1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

Read full review
2

Have sent a detailed e mail as to what transpired on Aug 19 @ 1.22 2 the London Location on Huron and Highbury. The...

Read full review

Ashley Furniture and Talize Latest Reviews

Recent published reviews
1

I have purchased a couch and a chair along with an ottoman. They guy in the store told me it was all in stock. That was...

Read full review
2.6

I find floor management to be curt, and unfriendly, they seem to be self involved. Some staff seem to be friendly but ot...

Read full review
No votes

Im getting the runaround I cant speak to a person

Read full review
2

I shop at a few different locations in the Hamilton/Burlington area. Today I found a bag with a couple holes and in my e...

Read full review

Ashley Furniture and Talize Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (476 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (246 reviews)