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Ashley Furniture

Furniture and Decor
Has verified representatives
  • 9 ISSUES RESOLVED
  • 35 COMPANY RESPONSES
  • 2276 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
1.6
Customer service
Staff
Reliability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Design of furniture 19
  • Salesperson 11
  • Price 8
  • Delivery driver and helper 5
  • Salesman and manager were great 5

Customers don't like

  • Being lied to38
  • Quality of furniture24
  • Customer service sucks23
  • Customer service21
  • No one wanted to fix problem20
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Steinhafels

Furniture and Decor
  • 1 ISSUES RESOLVED
  • 110 TOTAL REVIEWS
  • $49K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
1.7
Customer service
Staff
Reliability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Selection 3
  • Mattress for the first 1-2 years 2
  • Pick up area staff 2
  • Salesman 1
  • Spoken promises 1

Customers don't like

  • Poor customer service9
  • Customer service7
  • Poor management4
  • Management3
  • Service3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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