PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Southern Motion Furniture and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Southern Motion Furniture
Ashley Furniture

Southern Motion Furniture and Ashley Furniture Overview

Total reviews
477
2930
Company responses
0
126
Issues resolved
0
15

Southern Motion Furniture and Ashley Furniture Consumer Ratings

Rank
365 out of 1493 in Furniture and Decor category
294 out of 1493 in Furniture and Decor category
Product or Service Quality
322 in category
253 in category
Value for money
343 in category
263 in category
Reliability
221 in category
243 in category
Warranty
257 in category
229 in category

Southern Motion Furniture and Ashley Furniture Rating Details

Product or Service Quality
1.3 (196 reviews)
1.5 (705 reviews)
Reviewer's quote

...Poor customer service from both Southern Motion and Exclusive. I'm getting ready to sue them both. Seriously...

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...What has happened to customer service in this day and age?!!?..

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Value for money
1.3 (173 reviews)
1.7 (605 reviews)
Reviewer's quote

...Save your money and do your research, but most of all try sitting in the recliner before making a purchase and find out if indeed the manufacturer and the retailer will stand behind their product..

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...They just need to come pick this up and refund me my money. I’ll shop elsewhere..

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Reliability
1.4 (174 reviews)
1.3 (685 reviews)
Reviewer's quote

I have a recliner that the foot rest metal supports literally snapped. This is $1000 recliner.!The recliner is less than two years old.The manufacturer did send me the replacement parts so so far so good!

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on May 30th 2020, i purchased three pieces living room from one of your Store.they informed me that delivery will be between two and one month.At the time of delivery i went to the store who told me that the delivery will be at August and no one can tell exactly when that will be and we are not...

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Warranty
1.3 (167 reviews)
1.4 (587 reviews)
Reviewer's quote

...told them that its out of warranty, sorry. I had purchased an extended warranty so the retailer is making good with a substantial store credit. I will not be buying another piece of Southern Comfort furniture...

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Damage to Leather Sofa (Still Under WARRANTY)...Called Ashley Furniture...Spoke w/Person who answered phone...explained issue, She stated someone would return my Call same Day...That was a Week Ago...No Response from Ashley Furniture...Will Never Deal with them Again

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Southern Motion Furniture and Ashley Furniture Pros and Cons

Pros
  • I have only delt with the store i purchased from
  • Look of the sofa
  • Color
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Quality
  • Poor quality
  • Inferior quality for the price
  • Customer service
  • Customer service sucks
  • Quality of furniture

Southern Motion Furniture and Ashley Furniture Most Positive Reviews

Top rated reviews
5

Went to furniture store and was looking for mattress and then we saw this sofa. We sat down on it and seemed pretty...

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5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

The leather is peeling off of the corner of the couches we have a love seat, that reclines, and 3 seat couch. The...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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Southern Motion Furniture and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

I bought a Power Wall Recliner 5 months ago and after the first week the seat cushion began to break down on the right s...

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1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

I bought a leather couch, love seat, chair 5 years ago. My problem is we only use it about 3 times a year. We are an ol...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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Southern Motion Furniture and Ashley Furniture Latest Reviews

Recent published reviews
1

Ordered 2 custom covered power recliners and took delivery in December 2019. Had to practically beg the store to deliver...

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2.7

on May 30th 2020, i purchased three pieces living room from one of your Store.
they informed me that delivery will be bet...

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No votes

If I could give zero stars, I would have. Purchased a Southern Motion sectional and some additional furniture besides...

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1.8

Bought a Beachcroft sofa in December and the 3 seat cushions were worn greatly after 3 months of indoor use with one...

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Southern Motion Furniture and Ashley Furniture Products and Services

Most reviewed product and services
  • Southern Motion Furniture Recliner (162 reviews)
  • Southern Motion Furniture Sofa (130 reviews)
  • Southern Motion Furniture Loveseat (36 reviews)
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (241 reviews)