PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Southern Motion Furniture and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Southern Motion Furniture
Ashley Furniture

Southern Motion Furniture and Ashley Furniture Overview

Total reviews 513 3721
Company responses 0 126
Issues resolved 0 20

Southern Motion Furniture and Ashley Furniture Consumer Ratings

Rank
530 out of 2270 in Furniture and Decor category
501 out of 2270 in Furniture and Decor category
Product or Service Quality
514 in category
446 in category
Value for money
558 in category
436 in category
Reliability
381 in category
418 in category
Warranty
437 in category
376 in category

Southern Motion Furniture and Ashley Furniture Rating Details

Product or Service Quality
1.3
(217 reviews)
1.5
(1076 reviews)
Reviewer's quote

...Stay away, poor quality for a lot of money..

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...Will never purchase from them again terrible customer service they do not stand behind their furniture at all because they know its awful!! The couch is in the basement and rarely used..

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Value for money
1.4
(198 reviews)
1.7
(955 reviews)
Reviewer's quote

Southern motion is Awesome I've probably bought over 15 pieces of Lazy-Boy last 5 we're junk,NOW I ONLY BUY SOUTHERN MOTION JUST BOUGHT A AWESOME RECLINER FINALLY GOT MY MONEY WORTH...

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...Ashley refuses to remove the piece of junk or refund my money. Sent a guy who said he didn't smell anything but admitted he can't smell. How he couldn't smell it I don't know because it burns my airway still after 4 months! Run the other way!!! Do not purchase anything from Ashley furniture!..

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Reliability
1.4
(194 reviews)
1.3
(1078 reviews)
Reviewer's quote

The chair snaps crackle and pops and creeks and snaps the whole cushion is all completely shot both arms are falling off the chair and they tell me that I need to learn how to sit in the chair stay away

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No complaints I just need where to order a replacement control for my reclinerI have no problem with this company.

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Warranty
1.3
(186 reviews)
1.5
(914 reviews)
Reviewer's quote

After contacting Jordans Furniture, they said that only the leather portion was covered under the also pricey warranty. Extremely displeased with the quality. Leather furniture should last well past a decade, but the vinyl in between the seats will likely completely separate in the next couple...

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...After an hour, I was able to reach Warranty. They said they sent a link for the claim, but it did not come. I paid for extended warranty, but getting help has been a nightmare!..

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Southern Motion Furniture and Ashley Furniture Pros and Cons

Pros
  • I have only delt with the store i purchased from
  • Look of the sofa
  • Color
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Quality
  • Poor quality
  • Quality very disappointing
  • Customer service
  • Customer service sucks
  • Customer satisfaction unimportant

Southern Motion Furniture and Ashley Furniture Most Positive Reviews

Top rated reviews
5

Southern motion is Awesome I've probably bought over 15 pieces of Lazy-Boy last 5 we're junk,NOW I ONLY BUY SOUTHERN...

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5

No complaints I just need where to order a replacement control for my recliner
I have no problem with this company.

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5

we bought sofa loveseat and sofa sleeper happy with them but cushions on sofa sleeper you cant sit on it they slide...

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5

I spoke with corporate and they said on Wednesday February 24th they would come out and measure the bed again Define...

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Southern Motion Furniture and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

We bought a sofa, loveseat (with center console & cup holders) and rocker/recliner in July 2012. Our real leather fu...

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1

One box arrive December 14. Asambly was supposed to be December 22. I would be here so December 15 l call to returned...

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1

The chair snaps crackle and pops and creeks and snaps the whole cushion is all completely shot both arms are falling...

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1

I purchased a swivel rocker recliner from Delongs Furniture in Shoemakersville, Pa. They delivered on a Sat 2 wks ago....

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Southern Motion Furniture and Ashley Furniture Latest Reviews

Recent published reviews
1

I've had their recliner for 6 years. 5 broken springs. I've fixed two of them, the other 3 are inaccessible to me. DO...

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1

Handle broke off recliner. After an hour, I was able to reach Warranty. They said they sent a link for the claim, but...

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1

My recliner motor lasted less than a year . There is no warranty would never purchase anything else manufactured by...

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1

My chair has never been fixed my claim number is 934929 you have sent the wrong part and your repair man cannot use...

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