PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Southern Motion Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Southern Motion Furniture

Ashley Furniture and Southern Motion Furniture Overview

Total reviews
2972
480
Company responses
126
0
Issues resolved
15
0

Ashley Furniture and Southern Motion Furniture Consumer Ratings

Rank
299 out of 1516 in Furniture and Decor category
379 out of 1516 in Furniture and Decor category
Customer service
252 in category
253 in category
Product or Service Quality
255 in category
326 in category
Reliability
240 in category
219 in category
Exchange, Refund and Cancellation Policy
242 in category
251 in category

Ashley Furniture and Southern Motion Furniture Rating Details

Customer service
1.4 (822 reviews)
1.4 (165 reviews)
Reviewer's quote

Long story short, the product I ordered arrived completely damaged and I have been trying to get ahold of customer service since July 1st. It's been over a month of filling out call back inquiries, calling customer service, filing online complaints, and even going into a local Ashley Furniture...

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...Poor customer service from both Southern Motion and Exclusive. I'm getting ready to sue them both. Seriously...

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Product or Service Quality
1.5 (719 reviews)
1.3 (198 reviews)
Reviewer's quote

My mattress was sagging at the top and bottom, finally reaching someone in customer service after several weeks they placed a order to have a tech come out once things settled down. They reached out to me by email around the middle of June to set the appointment, the tech came out took measurements...

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...Poor quality leather, didnt last 3 years before cracking and yes we conditioned the leather as instructed. Back to Lazy Boy and fabric!..

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Reliability
1.3 (701 reviews)
1.4 (176 reviews)
Reviewer's quote

First off it took over a month for Ashley to deliver the furniture. The damage was done to a piece of my furniture during the process of delivery and they also forgot to include the hardware to put the furniture together which was paid for. Moreover, I was promised that I would hear from someone...

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After 6 months the right side recliner stopped working. After calling the place of purchase, they sent out a person to look at it. Upon turning the sofa over, he found that three or more electrical connections had actually melted and caught fire. He unplugged the complete sofa from the wall and...

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Exchange, Refund and Cancellation Policy
1.3 (651 reviews)
1.3 (147 reviews)
Reviewer's quote

...Delivered wrong item 3 times finally I asked for refund. Since January 2020 I have been trying to get my refund. As they lied that they mailed check...

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...They said I could get as much as $100 refunded and could purchase a new recliner loveseat The original price of this loveseat was $989. 00. They also stated that there was no way to repair the damage occurring and that it would just continue to get worse...

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Ashley Furniture and Southern Motion Furniture Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • I have only delt with the store i purchased from
  • Look of the sofa
  • Color
Cons
  • Customer service
  • Customer service sucks
  • Quality of furniture
  • Quality
  • Poor quality
  • Inferior quality for the price

Ashley Furniture and Southern Motion Furniture Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

Went to furniture store and was looking for mattress and then we saw this sofa. We sat down on it and seemed pretty...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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5

The leather is peeling off of the corner of the couches we have a love seat, that reclines, and 3 seat couch. The...

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Ashley Furniture and Southern Motion Furniture Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

I bought a Power Wall Recliner 5 months ago and after the first week the seat cushion began to break down on the right s...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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1

I bought a leather couch, love seat, chair 5 years ago. My problem is we only use it about 3 times a year. We are an ol...

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Ashley Furniture and Southern Motion Furniture Latest Reviews

Recent published reviews
No votes

I purchased a dinning table July 12th
With 6 chairs, SALES ORDER NUMBER: 725004028060
received the table on the July 21st
D...

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3.4

After 6 months the right side recliner stopped working. After calling the place of purchase, they sent out a person to...

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1

Long story short, the product I ordered arrived completely damaged and I have been trying to get ahold of customer...

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1

Do not purchase Southern Motion leather reliners. Poor quality leather, didnt last 3 years before cracking and yes we...

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Ashley Furniture and Southern Motion Furniture Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (242 reviews)
  • Southern Motion Furniture Recliner (162 reviews)
  • Southern Motion Furniture Sofa (130 reviews)
  • Southern Motion Furniture Loveseat (36 reviews)