PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Southern Motion Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Southern Motion Furniture

Ashley Furniture and Southern Motion Furniture Overview

Total reviews
2740
462
Company responses
126
0
Issues resolved
14
0

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2740 reviews. It is 2278 reviews more than Southern Motion Furniture received since Aug 2, 2012.

Ashley Furniture and Southern Motion Furniture Consumer Ratings

Rank
269 out of 2125 in Furniture and Decor category
333 out of 2125 in Furniture and Decor category
Customer service
228 in category
241 in category
Product or Service Quality
232 in category
303 in category
Reliability
225 in category
206 in category

According to consumer ratings and reviews, Ashley Furniture ranks 64 points higher in the Furniture and Decor category than Southern Motion Furniture. People gave Ashley Furniture 1.4 stars for Customer service criterion in Furniture and Decor category and it is 366 points higher than the worst rated brand in this category. At the same time, Southern Motion Furniture was rated 1.3 stars for Customer service criterion in this category and it is 353 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Ashley Furniture has a higher rating than Southern Motion Furniture. Regarding Reliability criterion, consumers gave Ashley Furniture 1.3 stars and it is 62% greater than other in category. Southern Motion Furniture however was rated 1.4 stars and it is 65% greater than other in category.

Ashley Furniture and Southern Motion Furniture Rating Details

Customer service
1.4 (683 reviews)
1.3 (159 reviews)
Reviewer's quote

...between the myself or customer service many times. I was finally able to have the Entertainment Center delivered to me the last week of Oct. 2019...

Nadine F

...I have been waiting for repair for a month but my store's service department say they cannot get a replacement motor from Southern Motion. This chair has been out of service over 1/4 of the time I've owned it !!!!!!..

Don K
Product or Service Quality
1.6 (604 reviews)
1.3 (189 reviews)
Reviewer's quote

Nothing on website is in store. Sales rep stated could order it and have it delivered in 6-8 weeks. I would't be at the store for furniture if I could wait 6-8 weeks!!! Rep follows you around the store not giving you time to choose anything.

PissedConsumer1718422

Inconsistent quality in manufacturing! Special ordered a sand colored fabric Primo recliner with SoCozi massage mechanism from local furniture store (paid more than online to ensure warranty coverage with no issues). Chair was quite comfortable, though the cloth fabric material was of poor quality...

ANDRE S
Reliability
1.3 (585 reviews)
1.4 (166 reviews)
Reviewer's quote

I ordered a bedroom set online. They clearly show 2 options one for shipping address and one for billing address. I have a P.O. Box since mail doesn’t arrive at my home. They billed my card but have yet to return the funds to the card since they are now claiming an issue has happened with my...

Eric W

I shopped for almost 3 years for a great rocker/recliner with electric head/neck rest. It WAS a beautiful chair upon delivery in late July--and comfortable. Unfortunately about 2 weeks later, the padding in the upper portion of the leg rest lost position, causing the leather to shift into a hideous...

PissedConsumer1722862

Ashley Furniture and Southern Motion Furniture Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • I have only delt with the store i purchased from
  • Look of the sofa
  • Color
Cons
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem
  • Quality
  • Poor quality
  • Inferior quality for the price

Ashley Furniture and Southern Motion Furniture Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

5

Went to furniture store and was looking for mattress and then we saw this sofa. We sat down on it and seemed pretty...

Ashley Furniture and Southern Motion Furniture Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

1

I bought a Power Wall Recliner 5 months ago and after the first week the seat cushion began to break down on the right s...

Ashley Furniture and Southern Motion Furniture Latest Reviews

Recent published reviews
1

I ordered a bedroom set online. They clearly show 2 options one for shipping address and one for billing address. I...

Read all 2740 reviews
1.3

I shopped for almost 3 years for a great rocker/recliner with electric head/neck rest. It WAS a beautiful chair upon del...

Read all 462 reviews

Ashley Furniture and Southern Motion Furniture Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (451 reviews)
  • Ashley Furniture Furniture Set (361 reviews)
  • Ashley Furniture Delivery Service (213 reviews)
  • Southern Motion Furniture Recliner (157 reviews)
  • Southern Motion Furniture Sofa (128 reviews)
  • Southern Motion Furniture Loveseat (35 reviews)