PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Slumberland Furniture and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Slumberland Furniture
Ashley Furniture

Slumberland Furniture and Ashley Furniture Overview

Total reviews
117
2741
Company responses
0
126
Issues resolved
0
14

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2741 reviews. It is 2624 reviews more than Slumberland Furniture received since Apr 3, 2009.

Slumberland Furniture and Ashley Furniture Consumer Ratings

Rank
387 out of 2125 in Furniture and Decor category
269 out of 2125 in Furniture and Decor category
Customer service
246 in category
228 in category
Reliability
189 in category
225 in category
Staff
304 in category
229 in category

According to consumer ratings and reviews, Ashley Furniture ranks 118 points higher in the Furniture and Decor category than Slumberland Furniture. People gave Slumberland Furniture 1.3 stars for Customer service criterion in Furniture and Decor category and it is 348 points higher than the worst rated brand in this category. At the same time, Ashley Furniture was rated 1.4 stars for Customer service criterion in this category and it is 366 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Slumberland Furniture has a higher rating than Ashley Furniture. Regarding Staff criterion, consumers gave Slumberland Furniture 1.4 stars and it is 51% worse than other in category. Ashley Furniture however was rated 1.8 stars and it is 61% greater than other in category.

Slumberland Furniture and Ashley Furniture Rating Details

Customer service
1.3 (48 reviews)
1.4 (684 reviews)
Reviewer's quote

I went to the Slumberland store to buy a bed for my elderly mother and while I was there I saw a entertainment center that I liked and was going to add it to my existing account but wasnt sure it would fit in the room, so I told the salesperson that I would measure and call back to let him know...

Brian M

Since then Ashley has changed our "delivery" date 3 times! Each change included a complete stone-walling by the customer service reps of Ashley. Our 3rd delivery date was the most ridiculous of all. My wife received a robo type call that stated our delivery date and to only contact them if someone...

Lottie
Reliability
1.4 (43 reviews)
1.3 (585 reviews)
Reviewer's quote

My husband and I ordered two bunkbeds from slumberland on 11/13/19, spent almost $1500. They told us one of the beds did not have all the pieces and had to be ordered and delivered on a later date. The first bed was delivered on 11/21/19 with no problems. The second bed was delivered on 11/29/19...

Lyle

I ordered a bedroom set online. They clearly show 2 options one for shipping address and one for billing address. I have a P.O. Box since mail doesn’t arrive at my home. They billed my card but have yet to return the funds to the card since they are now claiming an issue has happened with my...

Eric W
Staff
1.4 (40 reviews)
1.8 (599 reviews)
Reviewer's quote

I had worked with a very nice man at Slumberland , who was very nice!the women, however was on me like white on rice. You know, a good sales person knows you let people get in the store before you approach them, and then come up, and ask if they need help. We can see you coming at us from the...

Cheryl E

...These guys need a new delivery company and a new staff that knows what is going on. :angry: ***..

Vernon D

Slumberland Furniture and Ashley Furniture Pros and Cons

Pros
  • Corporate was nice
  • When i bought the mattress they had good service
  • Sectional i purchased
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Customer service
  • Way this was handled
  • Sales tactics
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem

Slumberland Furniture and Ashley Furniture Most Positive Reviews

Top rated reviews
5

I had THE best time, and awesome service. Jay Brown, and Johnathan... BUT Jay made my year helping me pick out my...

5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

Slumberland Furniture and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

I bought a leather couch in 8/13 and the ARM is peeling.I CALLED THEM N THEY TOLD ME I would have to pay to have it fixe...

1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

Slumberland Furniture and Ashley Furniture Latest Reviews

Recent published reviews
1

My husband and I ordered two bunkbeds from slumberland on 11/13/19, spent almost $1500. They told us one of the beds...

Read all 117 reviews
1

Purchased kitchen table w 4 chairs AND 4 stools that match table. Paid entire bill on credit card 10/20/19. Chairs and...

Read all 2741 reviews

Slumberland Furniture and Ashley Furniture Products and Services

Most reviewed product and services
  • Slumberland Furniture Furniture Set (12 reviews)
  • Slumberland Furniture Recliner (11 reviews)
  • Slumberland Furniture Customer Care (8 reviews)
  • Ashley Furniture Sofa (451 reviews)
  • Ashley Furniture Furniture Set (361 reviews)
  • Ashley Furniture Delivery Service (213 reviews)