PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Slumberland Furniture and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Slumberland Furniture
Ashley Furniture

Slumberland Furniture and Ashley Furniture Overview

Total reviews
129
2972
Company responses
0
126
Issues resolved
0
15

Slumberland Furniture and Ashley Furniture Consumer Ratings

Rank
430 out of 1516 in Furniture and Decor category
299 out of 1516 in Furniture and Decor category
Customer service
266 in category
251 in category
Reliability
204 in category
239 in category
Product or Service Quality
297 in category
255 in category
Value for money
302 in category
262 in category

Slumberland Furniture and Ashley Furniture Rating Details

Customer service
1.3 (53 reviews)
1.4 (822 reviews)
Reviewer's quote

...What happened to customer service and quality manufacturing? Mattress started out nice, then developed a permanent compaction. Slumberland said I needed to make claim to the manufacturer. I received the form, completed it, took the required pictures, sent it in, and waited...

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Long story short, the product I ordered arrived completely damaged and I have been trying to get ahold of customer service since July 1st. It's been over a month of filling out call back inquiries, calling customer service, filing online complaints, and even going into a local Ashley Furniture...

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Reliability
1.4 (51 reviews)
1.3 (701 reviews)
Reviewer's quote

If you are going to sell lift chairs, you need to have a better system for repairs. My husbands chair with working on Sunday August 2, I called Monday August 3 to schedule repair, August 12 was the first appointment available, tried to get a earlier appointment none available. When the service man...

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First off it took over a month for Ashley to deliver the furniture. The damage was done to a piece of my furniture during the process of delivery and they also forgot to include the hardware to put the furniture together which was paid for. Moreover, I was promised that I would hear from someone...

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Product or Service Quality
1.4 (46 reviews)
1.5 (719 reviews)
Reviewer's quote

Dont! They have terrible customer service I asked about my order and was told " my order couldn't come by waving a magic wand". Apparently not because I still haven't gotten my order it was to be here last week. I'm canceling tomorrow..

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My mattress was sagging at the top and bottom, finally reaching someone in customer service after several weeks they placed a order to have a tech come out once things settled down. They reached out to me by email around the middle of June to set the appointment, the tech came out took measurements...

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Value for money
1.5 (45 reviews)
1.7 (620 reviews)
Reviewer's quote

...up one or two grades better apparently that not the case I'm a little frustrated and pissed to be frank with you don't mean to be vulgar but I feel that my money spends just as good as anyone else's and I've shopped your store for the last 14 years my wife loved it but she is now past I thought that I would receive service a lot faster than what I have I'm hoping someone there with the authority to help me and make me happy I cover the whole country and I do get up into Canada occasionally I know lots of people and everytime I get something from the store I'm always being positive and upbeat about how great the service was and the quality of the item that I purchased I don't want to change that please don't let me down I would like to get a response ASAP thank you Michael...

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...I have no money no ottoman or carpet so right now its stealing..

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Slumberland Furniture and Ashley Furniture Pros and Cons

Pros
  • Corporate was nice
  • When i bought the mattress they had good service
  • Sectional i purchased
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Customer service
  • Way this was handled
  • Deceptive pricing practices
  • Customer service
  • Customer service sucks
  • Quality of furniture

Slumberland Furniture and Ashley Furniture Most Positive Reviews

Top rated reviews
5

I had THE best time, and awesome service. Jay Brown, and Johnathan... BUT Jay made my year helping me pick out my...

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5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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3.7

I ordered an item for my wife for our anniversary under my name and phone number for a suprise. Somehow the store ended...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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Slumberland Furniture and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

I bought a leather couch in 8/13 and the ARM is peeling.I CALLED THEM N THEY TOLD ME I would have to pay to have it fixe...

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1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

My wife was shopping at the store in July and was told by the sales manager that if she did not buy today she would...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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Slumberland Furniture and Ashley Furniture Latest Reviews

Recent published reviews
1.6

If you are going to sell lift chairs, you need to have a better system for repairs. My husbands chair with working on...

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No votes

I purchased a dinning table July 12th
With 6 chairs, SALES ORDER NUMBER: 725004028060
received the table on the July 21st
D...

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1

Dont! They have terrible customer service
I asked about my order and was told " my order couldn't come by waving a magic...

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1

Long story short, the product I ordered arrived completely damaged and I have been trying to get ahold of customer...

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Slumberland Furniture and Ashley Furniture Products and Services

Most reviewed product and services
  • Slumberland Furniture Furniture Set (12 reviews)
  • Slumberland Furniture Recliner (12 reviews)
  • Slumberland Furniture Customer Care (9 reviews)
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (242 reviews)