PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Slumberland Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Slumberland Furniture

Ashley Furniture and Slumberland Furniture Overview

Total reviews 3126 130
Company responses 126 0
Issues resolved 15 0

Ashley Furniture and Slumberland Furniture Consumer Ratings

Rank
318 out of 1478 in Furniture and Decor category
463 out of 1478 in Furniture and Decor category
Customer service
278 in category
283 in category
Product or Service Quality
279 in category
322 in category
Reliability
262 in category
220 in category
Delivery Service
279 in category
253 in category

Ashley Furniture and Slumberland Furniture Rating Details

Customer service
1.3 (909 reviews)
1.3 (56 reviews)
Reviewer's quote

...Furthermore, I called customer service almost daily to figure out what's going on. My wall clock somehow doesn't show up. Come to find out, On December 26, 2000, I'm not able to get my wall clock...

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...What happened to customer service and quality manufacturing? Mattress started out nice, then developed a permanent compaction. Slumberland said I needed to make claim to the manufacturer. I received the form, completed it, took the required pictures, sent it in, and waited...

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Product or Service Quality
1.5 (791 reviews)
1.4 (46 reviews)
Reviewer's quote

When I called Ashley Customer Service the representative said they refuse to do anything about it because I signed the delivery receipt. All I want is for Ashley to do the right thing and repair the damage they caused. I paid a lot of money for a piece of furniture that is damaged but they dont...

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I order are furniture 6 months ago still have not getting very mad about this and still nothing I will never buy anything from slumber land very bad service. If you can get the furnture then don't sell it!!!!!!!!!!!!!!!!!!..

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Reliability
1.3 (783 reviews)
1.4 (51 reviews)
Reviewer's quote

Ordered server in late Dec. 2020 went to pick up at distributor and had disrespectful and lazy dockworker that refused to load me because he deliberately backed me into dock with my tail gate down and refused to load me so i had to do it my self my wife asked him for his name and he refused to give...

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If you are going to sell lift chairs, you need to have a better system for repairs. My husbands chair with working on Sunday August 2, I called Monday August 3 to schedule repair, August 12 was the first appointment available, tried to get a earlier appointment none available. When the service man...

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Delivery Service
1.9 (733 reviews)
2 (41 reviews)
Reviewer's quote

She checked and said she would transfer me to delivery service as she showed nothing on her end. The "helpful" (read blase attitude) guy in delivery service asked if I got an email or text? Told him no, that's why I was calling. He said if I didn't get confirmation, obviously I wasn't getting a...

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...I called to find out when it would arrive because the delivery date had passed. The store informed me that my box spring was on back order and could be 4-6 weeks. I said that wouldnt do and the sales person told me they had other box springs in the store I could purchase...

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Ashley Furniture and Slumberland Furniture Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Sectional i purchased
  • Price matched
  • Corporate was nice
Cons
  • Customer service
  • Customer service sucks
  • Quality of furniture
  • Customer service
  • Way this was handled
  • Sales tactics

Ashley Furniture and Slumberland Furniture Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

I had THE best time, and awesome service. Jay Brown, and Johnathan... BUT Jay made my year helping me pick out my...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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3.7

I ordered an item for my wife for our anniversary under my name and phone number for a suprise. Somehow the store ended...

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Ashley Furniture and Slumberland Furniture Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

I bought a leather couch in 8/13 and the ARM is peeling.I CALLED THEM N THEY TOLD ME I would have to pay to have it fixe...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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1

My wife was shopping at the store in July and was told by the sales manager that if she did not buy today she would...

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Ashley Furniture and Slumberland Furniture Latest Reviews

Recent published reviews
No votes

They never call or answer they phone

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1.3

I order are furniture 6 months ago still have not getting very mad about this and still nothing I will never buy...

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No votes

My credit card got declined due of funds and I need assistance on how to pay for it. Please.

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1

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Ashley Furniture and Slumberland Furniture Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (481 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (246 reviews)
  • Slumberland Furniture Recliner (12 reviews)
  • Slumberland Furniture Furniture Set (12 reviews)
  • Slumberland Furniture Chair (6 reviews)