PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Slumberland Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Slumberland Furniture

Ashley Furniture and Slumberland Furniture Overview

Total reviews
2764
118
Company responses
126
0
Issues resolved
15
0

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2764 reviews. It is 2646 reviews more than Slumberland Furniture received since Apr 3, 2009.

Ashley Furniture and Slumberland Furniture Consumer Ratings

Rank
269 out of 1894 in Furniture and Decor category
392 out of 1894 in Furniture and Decor category
Customer service
235 in category
254 in category
Product or Service Quality
235 in category
282 in category
Staff
236 in category
307 in category

According to consumer ratings and reviews, Ashley Furniture ranks 123 points higher in the Furniture and Decor category than Slumberland Furniture. People gave Ashley Furniture 1.4 stars for Customer service criterion in Furniture and Decor category and it is 370 points higher than the worst rated brand in this category. At the same time, Slumberland Furniture was rated 1.3 stars for Customer service criterion in this category and it is 351 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Ashley Furniture has a higher rating than Slumberland Furniture. Regarding Staff criterion, consumers gave Ashley Furniture 1.7 stars and it is 61% greater than other in category. Slumberland Furniture however was rated 1.4 stars and it is 51% worse than other in category.

Ashley Furniture and Slumberland Furniture Rating Details

Customer service
1.4 (705 reviews)
1.3 (49 reviews)
Reviewer's quote

...You have terrible customer service and won't be open long if you can't treat your customers better..

PissedConsumer1760599

...What happened to customer service and quality manufacturing? Mattress started out nice, then developed a permanent compaction. Slumberland said I needed to make claim to the manufacturer. I received the form, completed it, took the required pictures, sent it in, and waited...

Joseph C
Product or Service Quality
1.6 (621 reviews)
1.4 (40 reviews)
Reviewer's quote

...I explained that I just had $10,000 worth of Flooring, Paint, Crown molding, and Baseboards completed and need them to be very careful when bringing the product into my home. Upon bring the huge boxes up my stairs they damaged/scraped paint off the stairway ceiling..

DUANE M

...Called the store and they had a service tech come the very next day. The tech was more worried about a different problem with the sofa than he was the back that had gotten bent. He said Parts would be ordered it would take 4 weeks! Over 6 weeks went by and nothing...

PDC
Staff
1.7 (615 reviews)
1.4 (40 reviews)
Reviewer's quote

...These guys need a new delivery company and a new staff that knows what is going on. :angry: ***..

Vernon D

My husband and I ordered two bunkbeds from slumberland on 11/13/19, spent almost $1500. They told us one of the beds did not have all the pieces and had to be ordered and delivered on a later date. The first bed was delivered on 11/21/19 with no problems. The second bed was delivered on 11/29/19...

Lyle

Ashley Furniture and Slumberland Furniture Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Corporate was nice
  • When i bought the mattress they had good service
  • Sectional i purchased
Cons
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem
  • Customer service
  • Way this was handled
  • Sales tactics

Ashley Furniture and Slumberland Furniture Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

5

I had THE best time, and awesome service. Jay Brown, and Johnathan... BUT Jay made my year helping me pick out my...

Ashley Furniture and Slumberland Furniture Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

1

I bought a leather couch in 8/13 and the ARM is peeling.I CALLED THEM N THEY TOLD ME I would have to pay to have it fixe...

Ashley Furniture and Slumberland Furniture Latest Reviews

Recent published reviews
1

Stayed on hold for 1 hour, no one answered the phone. Tried to call several stores in my area. Apparently calls go to a...

Read all 2764 reviews
1.4

Delivery man went to put the back on my new sofa and apparently did not know what he was doing. He bent the metal...

Read all 118 reviews

Ashley Furniture and Slumberland Furniture Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (454 reviews)
  • Ashley Furniture Furniture Set (369 reviews)
  • Ashley Furniture Delivery Service (214 reviews)
  • Slumberland Furniture Furniture Set (12 reviews)
  • Slumberland Furniture Recliner (11 reviews)
  • Slumberland Furniture Customer Care (8 reviews)