Ashley Furniture vs Slumberland Furniture: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Slumberland Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Ashley Furniture

1.8

Slumberland Furniture

1.5

Ashley Furniture

Slumberland Furniture

Ashley Furniture and Slumberland Furniture Overview

Total reviews

2743

117

Company responses

126

Issues resolved

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2743 reviews. It is 2626 reviews more than Slumberland Furniture received since Apr 3, 2009.

Ashley Furniture and Slumberland Furniture Consumer Ratings

Rank

269 out of 2129 in Furniture and Decor category

387 out of 2129 in Furniture and Decor category

Customer service

227 in category

243 in category

Product or Service Quality

231 in category

279 in category

Staff

229 in category

303 in category

According to consumer ratings and reviews, Ashley Furniture ranks 118 points higher in the Furniture and Decor category than Slumberland Furniture. People gave Ashley Furniture 1.4 stars for Customer service criterion in Furniture and Decor category and it is 367 points higher than the worst rated brand in this category. At the same time, Slumberland Furniture was rated 1.3 stars for Customer service criterion in this category and it is 351 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Ashley Furniture has a higher rating than Slumberland Furniture. Regarding Staff criterion, consumers gave Ashley Furniture 1.8 stars and it is 61% greater than other in category. Slumberland Furniture however was rated 1.4 stars and it is 51% worse than other in category.

Ashley Furniture and Slumberland Furniture Rating Details

Customer service

1.4 (686 reviews)

1.3 (48 reviews)

Reviewer's quote

Since then Ashley has changed our "delivery" date 3 times! Each change included a complete stone-walling by the customer service reps of Ashley. Our 3rd delivery date was the most ridiculous of all. My wife received a robo type call that stated our delivery date and to only contact them if someone...

Lottie

I went to the Slumberland store to buy a bed for my elderly mother and while I was there I saw a entertainment center that I liked and was going to add it to my existing account but wasnt sure it would fit in the room, so I told the salesperson that I would measure and call back to let him know...

Brian M

Product or Service Quality

1.6 (606 reviews)

1.4 (39 reviews)

Reviewer's quote

We purchased a sectional and its falling about at the at the seams just after 6 months and they refused to assist us.

Jazell

...“We have a special customer service number “ you need to call. So I did multiple times. They sent two different “independent “ people out at different times that claim it’s normal wear and tear in a report to slumberland...

Mary c

Staff

1.8 (601 reviews)

1.4 (40 reviews)

Reviewer's quote

...These guys need a new delivery company and a new staff that knows what is going on. :angry: ***..

Vernon D

My husband and I ordered two bunkbeds from slumberland on 11/13/19, spent almost $1500. They told us one of the beds did not have all the pieces and had to be ordered and delivered on a later date. The first bed was delivered on 11/21/19 with no problems. The second bed was delivered on 11/29/19...

Lyle