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Ashley Furniture

Furniture and Decor
Has verified representatives
  • 10 ISSUES RESOLVED
  • 64 COMPANY RESPONSES
  • 2305 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
1.7
Customer service
Staff
Reliability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Design of furniture 19
  • Salesperson 11
  • Price 8
  • Delivery driver and helper 5
  • Salesman and manager were great 5

Customers don't like

  • Being lied to18
  • Customer service sucks10
  • No one wanted to fix problem10
  • Customer service9
  • Quality of furniture8
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Sleepys

Furniture and Decor
Has verified representatives
  • 5 ISSUES RESOLVED
  • 159 COMPANY RESPONSES
  • 422 TOTAL REVIEWS
  • $330K CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
2.1
Customer service
Staff
Reliability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Selection 4
  • Showroom possibilities 3
  • Corporate customer service 2
  • Warranty service 2
  • Sales people i worked with - they were true advocates 1

Customers don't like

  • Terrible customer service13
  • Misinformation7
  • Misinformed us6
  • Extra cost for exchange4
  • Run-a-round4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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