PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Simmons Upholstery as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Simmons Upholstery

Ashley Furniture and Simmons Upholstery Overview

Total reviews
2745
15
Company responses
126
0
Issues resolved
14
0

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2745 reviews. It is 2730 reviews more than Simmons Upholstery received since Jul 4, 2016.

Ashley Furniture and Simmons Upholstery Consumer Ratings

Rank
270 out of 2130 in Furniture and Decor category
481 out of 2130 in Furniture and Decor category
Customer service
No votes
356 in category
Product or Service Quality
No votes
355 in category
Staff
No votes
262 in category

According to consumer ratings and reviews, Ashley Furniture ranks 211 points higher in the Furniture and Decor category than Simmons Upholstery.

Ashley Furniture and Simmons Upholstery Rating Details

Customer service
No votes
1 (4 reviews)
Reviewer's quote

...THIS IS BAD CUSTOMER SERVICE!!!..

Almond

We purchased a faux leather sofa from sears in 2018. What a night mare. We had to have sears bring another one out right after it was delivered due to a nail protruding out of the back of it. The next one they brought out also had nails protruding out of the side of it. I had the hardest time...

Mary A
Product or Service Quality
No votes
1 (6 reviews)
Reviewer's quote

...Contacted customer service and after numerous calls and sending pictures of the defect we were told not covered under warranty. This was only one year that this was covered. So why buy the extended warranty?? So they can make more money...

Javante

We bought are furniture at Big Lots in Clearwater Florida. We are retired so we thought it would last 8-10 years with normal wear and tear. This is not the case within 2 years it started peeling now it is just embarrassing. Why should I have to cover what I thought was beautiful. I contacted...

Patricia a
Staff
No votes
1.6 (5 reviews)
Reviewer's quote

...These guys need a new delivery company and a new staff that knows what is going on. :angry: ***..

Vernon D

Had recliner for a bit over 2 years, we are snowbirds and only use half time. Fabric split and peeled. Purchased warranty and was denied. Manfuacturers problem.

Ron P

Ashley Furniture and Simmons Upholstery Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Inexpensive and appealing design
  • Comfortable
Cons
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem
  • Leather skin is disintegrating
  • Quality of fabric
  • No warrenty

Ashley Furniture and Simmons Upholstery Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

No votes

Ashley Furniture and Simmons Upholstery Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

1

Bought 2 recliner coco bean oversize and sit down in one and heard a noise something popped turn chair over and one of...

Ashley Furniture and Simmons Upholstery Latest Reviews

Recent published reviews
2.4

Recliner order on 10/26/19 and was told to call and schedule delivery. I call and scheduled delivery for 12/11/19,...

Read all 2745 reviews
2

Had recliner for a bit over 2 years, we are snowbirds and only use half time. Fabric split and peeled. Purchased...

Read all 15 reviews

Ashley Furniture and Simmons Upholstery Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (452 reviews)
  • Ashley Furniture Furniture Set (361 reviews)
  • Ashley Furniture Delivery Service (213 reviews)
  • Simmons Upholstery Sofa (10 reviews)
  • Simmons Upholstery Recliner (4 reviews)
  • Simmons Upholstery Alexander Froth Fabric Sofa (1 review)