PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Simmons Upholstery as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Simmons Upholstery

Ashley Furniture and Simmons Upholstery Overview

Total reviews 3005 28
Company responses 126 0
Issues resolved 15 0

Ashley Furniture and Simmons Upholstery Consumer Ratings

Rank
303 out of 1526 in Furniture and Decor category
510 out of 1526 in Furniture and Decor category
Customer service
262 in category
307 in category
Product or Service Quality
269 in category
357 in category
Reliability
259 in category
351 in category
Exchange, Refund and Cancellation Policy
257 in category
352 in category

Ashley Furniture and Simmons Upholstery Rating Details

Customer service
1.3 (842 reviews)
1.2 (10 reviews)
Reviewer's quote

...So far, not impressed AT ALL with the customer service..

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...The new set has not lasted a year and have had to jump through hoops to get service to get it repaired and then who ever makes their furniture don't want to honor the warranty ,after 3 months the fabric was falling apart, just poor quality of a living room set..

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Product or Service Quality
1.5 (736 reviews)
1.1 (11 reviews)
Reviewer's quote

...The employees art clueless and do not know their job or product. The worse Company EVER!!!..

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...Thought being a Simmons Beauty Rest construction I would get a quality product. This was WRONG!!! All the seams are coming apart ..

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Reliability
1.3 (722 reviews)
1 (14 reviews)
Reviewer's quote

Premium Protection Plan = A TOTAL JOKE! This plan does not cover what they say it does. Our dresser drawers are totally out of sync. Just needed someone to come by and adjust. It's only2 years old. The rude person at the GBS warranty company said this is not covered.Tried calling the store without...

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All the recliners I bought is peeling so bad its embarrasing to have apiece of furniture like it in home.Still have t a g on mine,bought one for mother,&;;;;;;;;;;;;;;;;;;;;;;;; mother n law.To expensive to get re upholstered.Can't talk to anyone at Simmons.I bought because Simmons use to have...

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Exchange, Refund and Cancellation Policy
1.3 (667 reviews)
1 (10 reviews)
Reviewer's quote

...Blake said he put through a request for my refund on the sofa. I reminded him that I still hadnt received my refund on the loveseat so the full amount Im waiting for is $1343. 68...

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Sofa that was supposed to be leather started to peel off and all seams just split apart after only 2 years

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Ashley Furniture and Simmons Upholstery Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Inexpensive and appealing design
  • Comfortable
  • Beautiful before being used
Cons
  • Customer service
  • Customer service sucks
  • Quality of furniture
  • Leather skin is disintegrating
  • Started coming apart at the seams with in months
  • Quality of fabric

Ashley Furniture and Simmons Upholstery Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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No votes
5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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No votes

Ashley Furniture and Simmons Upholstery Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

Bought 2 recliner coco bean oversize and sit down in one and heard a noise something popped turn chair over and one of...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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1

I purchased this couch in January 2015. Within a years time the fabric began disintegrating and now is to the point I ha...

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Ashley Furniture and Simmons Upholstery Latest Reviews

Recent published reviews
2.8

I purchased, in cash, a sectional sofa and ottoman from your Grapevine, TX store January 6, 2020.
I purchased the furnitu...

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1

All the recliners I bought is peeling so bad its embarrasing to have apiece of furniture like it in home.Still have t a...

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No votes

Have been calling for days and no one answers . This is bad for your business.

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1

the so called leather cracks and falls off the under fabric...THE FLAKES ARE ALL OVER THE FLOOR AND MY BACK....WHAT A...

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Ashley Furniture and Simmons Upholstery Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (245 reviews)
  • Simmons Upholstery Sofa (11 reviews)
  • Simmons Upholstery Recliner (7 reviews)
  • Simmons Upholstery Furniture Set (3 reviews)