PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Simmons Bedding Company and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Simmons Bedding Company
Ashley Furniture

Simmons Bedding Company and Ashley Furniture Overview

Total reviews
253
2969
Company responses
0
126
Issues resolved
2
15

Simmons Bedding Company and Ashley Furniture Consumer Ratings

Rank
42 out of 210 in Bed and Bath category
296 out of 1510 in Furniture and Decor category
Customer service
26 in category
250 in category
Product or Service Quality
42 in category
256 in category
Style and Design
38 in category
249 in category
Website
31 in category
281 in category

Simmons Bedding Company and Ashley Furniture Rating Details

Customer service
1.8 (37 reviews)
1.4 (821 reviews)
Reviewer's quote

...The customer service from Simmons was very arrogant the first time I contacted them, when I contacted them again they didn't have the decency to contact me again . This is the most uncomfortable mattress already, giving us back pains, knee pains and hip pains etc. (In a very short time...

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My mattress was sagging at the top and bottom, finally reaching someone in customer service after several weeks they placed a order to have a tech come out once things settled down. They reached out to me by email around the middle of June to set the appointment, the tech came out took measurements...

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Product or Service Quality
1.5 (33 reviews)
1.5 (719 reviews)
Reviewer's quote

...They sent me a much lesser quality mattress and I called Beautyrest for clarification and they were absolutely wonderful on the phone to me. After 6 hours of fighting with Mattress Firm I did get the correct mattress finally..

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...At this point Im extremely dissatisfied and disappointed in Ashleys Customer service..

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Style and Design
2.2 (27 reviews)
2.6 (604 reviews)
Reviewer's quote

It was delivered in bad shape

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Bought Sofa, loveseat, and recliner theater style all electric. One of the most expensive sets in the store. The seller accidentally gave me the wrong receipts and called me after already leaving the store to see if I could drive the receipts back...

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Website
2.3 (27 reviews)
2 (610 reviews)
Reviewer's quote

...if you look online their online reviews are terrible one star or less but if you look at their website which the consumer cannot make a review on they have 4. 2 stars out of 5 liars don't buy their ***..

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...Upon purchase the website stated (Free Delivery), but the young lady stated to me that it needed assembly. I was told "when delivered they would take it to the location and assemble it," so I paid an additional $69. 99...

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Simmons Bedding Company and Ashley Furniture Pros and Cons

Pros
  • Mattress x 6 months then began saggina
  • Bloody nightmae
  • Appearance and comfort
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Very shoddy workmanship
  • Sub par products
  • Product and customer service
  • Customer service
  • Customer service sucks
  • Quality of furniture

Simmons Bedding Company and Ashley Furniture Most Positive Reviews

Top rated reviews
5

Mattress Firm sent me the incorrect mattress. They sent me a much lesser quality mattress and I called Beautyrest for...

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5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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4.3

I bought simmons upholstery from big lots 3 times and NEVER had problems until I used my sofa for a surf board. Now the...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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Simmons Bedding Company and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

My review is for a Simmons Beautysleep (Huntcliff Plush Euro to be specific) I bought online. First of all the fumes...

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1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

We purchased two Simmons dark chocolate brown recliners at Big Lots It wasn't long before the faux leather was peeling...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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Simmons Bedding Company and Ashley Furniture Latest Reviews

Recent published reviews
1.3

It was delivered in bad shape

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1

First off it took over a month for Ashley to deliver the furniture. The damage was done to a piece of my furniture...

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No votes

7 week old pup chewed through the cord...02-290020

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No votes

I've talked to 3 different managers at the Mesquite, tx store and they all giving me the run around and their rehursed...

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Simmons Bedding Company and Ashley Furniture Products and Services

Most reviewed product and services
  • Simmons Bedding Company Mattress (98 reviews)
  • Simmons Bedding Company Furniture Set (4 reviews)
  • Simmons Bedding Company Sofa (3 reviews)
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (242 reviews)