PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Simmons Bedding Company as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Simmons Bedding Company

Ashley Furniture and Simmons Bedding Company Overview

Total reviews 3003 255
Company responses 126 0
Issues resolved 15 2

Ashley Furniture and Simmons Bedding Company Consumer Ratings

Rank
302 out of 1525 in Furniture and Decor category
41 out of 213 in Bed and Bath category
Customer service
262 in category
28 in category
Product or Service Quality
270 in category
43 in category
Delivery Service
273 in category
45 in category
Exchange, Refund and Cancellation Policy
257 in category
44 in category

Ashley Furniture and Simmons Bedding Company Rating Details

Customer service
1.3 (842 reviews)
1.8 (37 reviews)
Reviewer's quote

...So far, not impressed AT ALL with the customer service..

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...The customer service from Simmons was very arrogant the first time I contacted them, when I contacted them again they didn't have the decency to contact me again . This is the most uncomfortable mattress already, giving us back pains, knee pains and hip pains etc. (In a very short time...

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Product or Service Quality
1.5 (736 reviews)
1.5 (34 reviews)
Reviewer's quote

...The employees art clueless and do not know their job or product. The worse Company EVER!!!..

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...They sent me a much lesser quality mattress and I called Beautyrest for clarification and they were absolutely wonderful on the phone to me. After 6 hours of fighting with Mattress Firm I did get the correct mattress finally..

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Delivery Service
2 (668 reviews)
2.2 (20 reviews)
Reviewer's quote

And secondly, we cannot wait for these couches any longer - we have been without couches for almost a month and a half now, so instead of having the free delivery service that they were going to be providing to us because of Covid we are now planning on having to drive to the distribution center to...

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...the mattress and it came 3 weeks later, delivered but not correctly set up on the frame and now they are stating it is our fault on the frame when their delivery should be looking at how it fits. The inspector was nice came out to look but the company takes absolutely no ownership and has no values or integrity...

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Exchange, Refund and Cancellation Policy
1.3 (667 reviews)
1.3 (25 reviews)
Reviewer's quote

...Blake said he put through a request for my refund on the sofa. I reminded him that I still hadnt received my refund on the loveseat so the full amount Im waiting for is $1343. 68...

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I'm going on my 4th mattress exchange. I am totally upset with art van & Simmons beauty rest. Absolutely discussed...

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Ashley Furniture and Simmons Bedding Company Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Mattress x 6 months then began saggina
  • Bloody nightmae
  • Appearance and comfort
Cons
  • Customer service
  • Customer service sucks
  • Quality of furniture
  • Very shoddy workmanship
  • Sub par products
  • Product and customer service

Ashley Furniture and Simmons Bedding Company Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

Mattress Firm sent me the incorrect mattress. They sent me a much lesser quality mattress and I called Beautyrest for...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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4.3

I bought simmons upholstery from big lots 3 times and NEVER had problems until I used my sofa for a surf board. Now the...

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Ashley Furniture and Simmons Bedding Company Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

My review is for a Simmons Beautysleep (Huntcliff Plush Euro to be specific) I bought online. First of all the fumes...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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1

We purchased two Simmons dark chocolate brown recliners at Big Lots It wasn't long before the faux leather was peeling...

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Ashley Furniture and Simmons Bedding Company Latest Reviews

Recent published reviews
1

Premium Protection Plan = A TOTAL JOKE! This plan does not cover what they say it does. Our dresser drawers are totally...

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No votes

The recording on the phone while I was on hold told me that someone would call me back in 2 business days, it's been 5...

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1

We bought our furniture brand new from an Ashley furniture store and had it delivered to our brand new home. Within 3-4...

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1

When you go to set on the mattress you will slide off because it's carved on the sides this. had to come had to come...

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Ashley Furniture and Simmons Bedding Company Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (245 reviews)
  • Simmons Bedding Company Mattress (99 reviews)
  • Simmons Bedding Company Furniture Set (4 reviews)
  • Simmons Bedding Company Beautyrest Firm Mattress (3 reviews)