PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rooms To Go and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rooms To Go
Ashley Furniture

Rooms To Go and Ashley Furniture Overview

Total reviews
2371
2969
Company responses
0
126
Issues resolved
16
15

Rooms To Go and Ashley Furniture Consumer Ratings

Rank
292 out of 1510 in Furniture and Decor category
296 out of 1510 in Furniture and Decor category
Customer service
232 in category
250 in category
Product or Service Quality
280 in category
256 in category
Reliability
217 in category
244 in category
Exchange, Refund and Cancellation Policy
220 in category
244 in category

Rooms To Go and Ashley Furniture Rating Details

Customer service
1.4 (791 reviews)
1.4 (821 reviews)
Reviewer's quote

I tried calling RTG, they sent me to customer service and then to FORTEGRA. Of course they told me mildew/mold is not covered however you can imagine what the salesman said about Fortegra Extend Service when selling me the patio furniture. No one would help me or work with me to see if we could...

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My mattress was sagging at the top and bottom, finally reaching someone in customer service after several weeks they placed a order to have a tech come out once things settled down. They reached out to me by email around the middle of June to set the appointment, the tech came out took measurements...

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Product or Service Quality
1.5 (689 reviews)
1.5 (719 reviews)
Reviewer's quote

...They are ripping of people by selling them warranty and then not provide any service . Never but anything from this store as they are Liers pls give your business to some local business ..

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...At this point Im extremely dissatisfied and disappointed in Ashleys Customer service..

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Reliability
1.4 (663 reviews)
1.3 (701 reviews)
Reviewer's quote

The CEO will NOT take calls directly from clients who actually bother to call, nor will he receive emails! Consider that the CEO of this company does not care about the lack of quality of the products being sold at rooms to go, nor does he care about the customers who have purchased furniture and...

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First off it took over a month for Ashley to deliver the furniture. The damage was done to a piece of my furniture during the process of delivery and they also forgot to include the hardware to put the furniture together which was paid for. Moreover, I was promised that I would hear from someone...

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Exchange, Refund and Cancellation Policy
1.4 (657 reviews)
1.3 (651 reviews)
Reviewer's quote

I purchased two sofas online and one of them has a defect, and they set up An appointment to exchange the sofa several times;however the new sofa can never seem to made it to my house. It always something different, no one home and no one answer to the door while I am home waiting on the delivery...

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...Delivered wrong item 3 times finally I asked for refund. Since January 2020 I have been trying to get my refund. As they lied that they mailed check...

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Rooms To Go and Ashley Furniture Pros and Cons

Pros
  • Sales representative
  • Good price
  • Friendly sales person
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Horrible customer service
  • Business ethics
  • Unprofessional customer service
  • Customer service
  • Customer service sucks
  • Quality of furniture

Rooms To Go and Ashley Furniture Most Positive Reviews

Top rated reviews
5

We purchased a dining room set over 1000 dollars. When we got our chairs they were covered with black stuff. The chairs...

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5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

I went to the Rooms To Go outlet store in Gainesville,Fla today. I have to say great store and great customer service....

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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Rooms To Go and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

After 2 defective mattresses we asked for a refund, but due to their policy they said no refunds. They wanted us to...

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1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

they should deliver my mattress weeks ago its ben *** dealing with them . i have waited all day lone for them and no...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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Rooms To Go and Ashley Furniture Latest Reviews

Recent published reviews
1.8

I purchased patio furniture at Rooms to Go Patio (Outdoor) located at 10045 S Dixie Hwy, Miami, FL 33156. The purchase...

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1

First off it took over a month for Ashley to deliver the furniture. The damage was done to a piece of my furniture...

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No votes

Purchase dinning table on January 2020 still on 1 yr warranty plus have 3 yrs extended warranty. Table start peeling...

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No votes

I've talked to 3 different managers at the Mesquite, tx store and they all giving me the run around and their rehursed...

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Rooms To Go and Ashley Furniture Products and Services

Most reviewed product and services
  • Rooms To Go Customer Care (172 reviews)
  • Rooms To Go Warranty (151 reviews)
  • Rooms To Go Repair (47 reviews)
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (242 reviews)