PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rooms To Go and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rooms To Go
Ashley Furniture

Rooms To Go and Ashley Furniture Overview

Total reviews
2240
2743
Company responses
0
126
Issues resolved
15
14

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2743 reviews. It is 503 reviews more than Rooms To Go received since Jun 13, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Rooms To Go customer support team and Ashley Furniture customer service.

Rooms To Go and Ashley Furniture Consumer Ratings

Rank
266 out of 2130 in Furniture and Decor category
269 out of 2130 in Furniture and Decor category
Customer service
224 in category
227 in category
Staff
180 in category
229 in category
Product or Service Quality
252 in category
231 in category

According to consumer ratings and reviews, Rooms To Go ranks 3 points higher in the Furniture and Decor category than Ashley Furniture. People gave Rooms To Go 1.4 stars for Customer service criterion in Furniture and Decor category and it is 370 points higher than the worst rated brand in this category. At the same time, Ashley Furniture was rated 1.4 stars for Customer service criterion in this category and it is 367 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Rooms To Go has a higher rating than Ashley Furniture. Regarding Product or Service Quality criterion, consumers gave Rooms To Go 1.5 stars and it is 58% greater than other in category. Ashley Furniture however was rated 1.6 stars and it is 61% greater than other in category.

Rooms To Go and Ashley Furniture Rating Details

Customer service
1.4 (711 reviews)
1.4 (686 reviews)
Reviewer's quote

5 years and after several calls parts came to my home, tech came by yesterday they order the wrong parts, customer service did not have an answer, I was also told that after this visit if the problem was not resolved that they will do a replacement well as of right now that's not taking place, I...

Ranesha

Since then Ashley has changed our "delivery" date 3 times! Each change included a complete stone-walling by the customer service reps of Ashley. Our 3rd delivery date was the most ridiculous of all. My wife received a robo type call that stated our delivery date and to only contact them if someone...

Lottie
Staff
2 (630 reviews)
1.8 (601 reviews)
Reviewer's quote

...Del iivery staff took picture ,wrote report. A staff called to ask if delivery went well. Told her wrong color...

Lenora D

...These guys need a new delivery company and a new staff that knows what is going on. :angry: ***..

Vernon D
Product or Service Quality
1.5 (626 reviews)
1.6 (606 reviews)
Reviewer's quote

Worst customer service and products of any furniture store I have every bought from. Once you pay they could care less about your experience or the product they will supply. I cut up my rooms to go card and will never buy from them again..

Dastan

We purchased a sectional and its falling about at the at the seams just after 6 months and they refused to assist us.

Jazell

Rooms To Go and Ashley Furniture Pros and Cons

Pros
  • Sales representative
  • Good price
  • Friendly sales person
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Horrible customer service
  • Business ethics
  • Unprofessional customer service
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem

Rooms To Go and Ashley Furniture Most Positive Reviews

Top rated reviews
5

Ordered a bedroom suite that we really needed soon. 2 weeks 2 days later a partial delivery was made and then I was told...

5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

Rooms To Go and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

After 2 defective mattresses we asked for a refund, but due to their policy they said no refunds. They wanted us to...

1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

Rooms To Go and Ashley Furniture Latest Reviews

Recent published reviews
1.9

We purchased a recliner. 3 years ago, a year and two months later the recliners not longer works, I call Rooms To Go...

Read all 2240 reviews
1.4

defective sectionl sofa falling apart at the seams

Read all 2743 reviews

Rooms To Go and Ashley Furniture Products and Services

Most reviewed product and services
  • Rooms To Go Customer Care (168 reviews)
  • Rooms To Go Warranty (147 reviews)
  • Rooms To Go Repair (46 reviews)
  • Ashley Furniture Sofa (452 reviews)
  • Ashley Furniture Furniture Set (361 reviews)
  • Ashley Furniture Delivery Service (213 reviews)