PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rooms To Go and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rooms To Go
Ashley Furniture

Rooms To Go and Ashley Furniture Overview

Total reviews
2256
2772
Company responses
0
126
Issues resolved
15
15

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2772 reviews. It is 516 reviews more than Rooms To Go received since Jun 13, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Rooms To Go customer support team and Ashley Furniture customer service.

Rooms To Go and Ashley Furniture Consumer Ratings

Rank
266 out of 1895 in Furniture and Decor category
269 out of 1895 in Furniture and Decor category
Customer service
229 in category
234 in category
Staff
183 in category
236 in category
Product or Service Quality
252 in category
236 in category

According to consumer ratings and reviews, Rooms To Go ranks 3 points higher in the Furniture and Decor category than Ashley Furniture. People gave Rooms To Go 1.4 stars for Customer service criterion in Furniture and Decor category and it is 375 points higher than the worst rated brand in this category. At the same time, Ashley Furniture was rated 1.4 stars for Customer service criterion in this category and it is 370 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Rooms To Go has a higher rating than Ashley Furniture. Regarding Product or Service Quality criterion, consumers gave Rooms To Go 1.5 stars and it is 58% greater than other in category. Ashley Furniture however was rated 1.5 stars and it is 61% greater than other in category.

Rooms To Go and Ashley Furniture Rating Details

Customer service
1.4 (721 reviews)
1.4 (710 reviews)
Reviewer's quote

We contacted customer service and a tech came out to inspect. We were told that they could not repair the leather snd a replacement most likely would take place. He turned the chair upside down and around and looked at the console, made notes, told me that a determination would be done and we would...

Vicki H

...You have terrible customer service and won't be open long if you can't treat your customers better..

PissedConsumer1760599
Staff
2 (639 reviews)
1.7 (618 reviews)
Reviewer's quote

...Del iivery staff took picture ,wrote report. A staff called to ask if delivery went well. Told her wrong color...

Lenora D

...I was told by several members of Ashley staff from customer service, the sales reps at the San Francisco store, the Manager, his supervisor on duty..

DUANE M
Product or Service Quality
1.5 (634 reviews)
1.5 (625 reviews)
Reviewer's quote

...We had multiple stains and called customer service. They were quite prompt at sending someone out to take pictures, but offered no business card or identification. He stated that treating the stains would lighten the areas and indicated replacement was in order...

Stalker

...problems Ashley been having, I just not sure you are a very good company, you need to care more about your customers, I have also contacted the BBB on the service I have received from you. And I will again if I do not receive my sofa or you do not make things right. I will tell other do as...

Carolyn C

Rooms To Go and Ashley Furniture Pros and Cons

Pros
  • Sales representative
  • Good price
  • Friendly sales person
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Horrible customer service
  • Business ethics
  • Unprofessional customer service
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem

Rooms To Go and Ashley Furniture Most Positive Reviews

Top rated reviews
5

Ordered a bedroom suite that we really needed soon. 2 weeks 2 days later a partial delivery was made and then I was told...

5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

Rooms To Go and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

After 2 defective mattresses we asked for a refund, but due to their policy they said no refunds. They wanted us to...

1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

Rooms To Go and Ashley Furniture Latest Reviews

Recent published reviews
2.8

1. some very rude floor associates at the store. town east in mesquite
2. I drove all the way to Arlington for pickup, go...

Read all 2256 reviews
1.3

They sold my aunt substandard products. When the dining room table was delivered, damage was found within a few days of...

Read all 2772 reviews

Rooms To Go and Ashley Furniture Products and Services

Most reviewed product and services
  • Rooms To Go Customer Care (169 reviews)
  • Rooms To Go Warranty (148 reviews)
  • Rooms To Go Repair (47 reviews)
  • Ashley Furniture Sofa (456 reviews)
  • Ashley Furniture Furniture Set (370 reviews)
  • Ashley Furniture Delivery Service (215 reviews)