PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Rooms To Go as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Rooms To Go

Ashley Furniture and Rooms To Go Overview

Total reviews 3721 2849
Company responses 126 0
Issues resolved 20 28

Ashley Furniture and Rooms To Go Consumer Ratings

Rank
501 out of 2270 in Furniture and Decor category
442 out of 2270 in Furniture and Decor category
Customer service
435 in category
389 in category
Reliability
418 in category
389 in category
Product or Service Quality
446 in category
428 in category
Delivery Service
417 in category
395 in category

Ashley Furniture and Rooms To Go Rating Details

Customer service
1.3
(1233 reviews)
1.4
(1043 reviews)
Reviewer's quote

...Will never purchase from them again terrible customer service they do not stand behind their furniture at all because they know its awful!! The couch is in the basement and rarely used..

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...customer service no answers..

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Reliability
1.3
(1078 reviews)
1.4
(876 reviews)
Reviewer's quote

No complaints I just need where to order a replacement control for my reclinerI have no problem with this company.

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bought matteess firm rooms to go in 2017, after 3 years there was a sag in the matteess, they came out, said it was bad, so they replaced it, now, 3 years later, same issue. I go to rooms to go, they dont have a comparable mattress, so the closest comparable is 600$ more, plus tax and delivery!i...

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Product or Service Quality
1.5
(1076 reviews)
1.5
(910 reviews)
Reviewer's quote

...Ashly Furniture dies not stand behind their quality and they do not care about the consumer. I am out $213. 99 for damaged furniture that was delivered...

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...Customer service was lousy. I emailed owner and called Florida. No help at all! Now the leather couch is coming apart...

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Delivery Service
1.9
(1011 reviews)
2
(870 reviews)
Reviewer's quote

Hired incompetent delivery service who do not check if the products are complete. Customer service is not helpful either..

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Now the back ordered one came today and your delivery service e would not take the old one and place it in our up stairs location where it should be. We aske the delivery guys to put in the correct location and they said no!! So I will never purchase anything again from rooms to go again and will...

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Ashley Furniture and Rooms To Go Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Sales representative
  • Good price
  • Attentive sales person
Cons
  • Customer service
  • Customer service sucks
  • Customer satisfaction unimportant
  • Horrible customer service
  • Business ethics
  • Unprofessional customer service

Ashley Furniture and Rooms To Go Most Positive Reviews

Top rated reviews
5

No complaints I just need where to order a replacement control for my recliner
I have no problem with this company.

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5

Purchased fortega service plan on bedroom salesperson did not include nightstands. Told it was my fault for not...

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5

I spoke with corporate and they said on Wednesday February 24th they would come out and measure the bed again Define...

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5

I went to the Rooms To Go outlet store in Gainesville,Fla today. I have to say great store and great customer service....

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Ashley Furniture and Rooms To Go Most Critical Reviews

Lowest rated reviews
1

After 8 weeks no product and i was told no refund. I was told even if it was a year no refund. They said it was in the...

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1

This company is the worst experience ever for me. I bought a bedroom set from them and had it delivered and set up. Afte...

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1

I bought a sofa and love seat from Ashley’s one yr ago .It was paid off using our card.I bought 2more sofas on line...

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1

They dont honor there products i been going back and fourth with them to make it right i spoke to serveral managers and...

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Ashley Furniture and Rooms To Go Latest Reviews

Recent published reviews
1

Handle broke off recliner. After an hour, I was able to reach Warranty. They said they sent a link for the claim, but...

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No votes

I have gotten one bill on my purchase. I have received any more and I DO NOT want to do paperless. Thank you

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1

My chair has never been fixed my claim number is 934929 you have sent the wrong part and your repair man cannot use...

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No votes

Brand new white leather sofa and love seat by the Drew brothers. Sections are turning reddish-pink. The service rep....

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