PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Rooms To Go as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Rooms To Go

Ashley Furniture and Rooms To Go Overview

Total reviews
2743
2240
Company responses
126
0
Issues resolved
14
15

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2743 reviews. It is 503 reviews more than Rooms To Go received since Jun 13, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Ashley Furniture customer support team and Rooms To Go customer service.

Ashley Furniture and Rooms To Go Consumer Ratings

Rank
269 out of 2128 in Furniture and Decor category
266 out of 2128 in Furniture and Decor category
Customer service
228 in category
224 in category
Product or Service Quality
232 in category
254 in category
Staff
229 in category
180 in category

According to consumer ratings and reviews, Rooms To Go ranks 3 points higher in the Furniture and Decor category than Ashley Furniture. People gave Ashley Furniture 1.4 stars for Customer service criterion in Furniture and Decor category and it is 367 points higher than the worst rated brand in this category. At the same time, Rooms To Go was rated 1.4 stars for Customer service criterion in this category and it is 371 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Ashley Furniture has a higher rating than Rooms To Go. Regarding Staff criterion, consumers gave Ashley Furniture 1.8 stars and it is 62% greater than other in category. Rooms To Go however was rated 2 stars and it is 70% greater than other in category.

Ashley Furniture and Rooms To Go Rating Details

Customer service
1.4 (686 reviews)
1.4 (711 reviews)
Reviewer's quote

Since then Ashley has changed our "delivery" date 3 times! Each change included a complete stone-walling by the customer service reps of Ashley. Our 3rd delivery date was the most ridiculous of all. My wife received a robo type call that stated our delivery date and to only contact them if someone...

Lottie

5 years and after several calls parts came to my home, tech came by yesterday they order the wrong parts, customer service did not have an answer, I was also told that after this visit if the problem was not resolved that they will do a replacement well as of right now that's not taking place, I...

Ranesha
Product or Service Quality
1.6 (606 reviews)
1.5 (626 reviews)
Reviewer's quote

We purchased a sectional and its falling about at the at the seams just after 6 months and they refused to assist us.

Jazell

Worst customer service and products of any furniture store I have every bought from. Once you pay they could care less about your experience or the product they will supply. I cut up my rooms to go card and will never buy from them again..

Dastan
Staff
1.8 (601 reviews)
2 (630 reviews)
Reviewer's quote

...These guys need a new delivery company and a new staff that knows what is going on. :angry: ***..

Vernon D

...Del iivery staff took picture ,wrote report. A staff called to ask if delivery went well. Told her wrong color...

Lenora D

Ashley Furniture and Rooms To Go Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Sales representative
  • Good price
  • Friendly sales person
Cons
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem
  • Horrible customer service
  • Business ethics
  • Unprofessional customer service

Ashley Furniture and Rooms To Go Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

5

Ordered a bedroom suite that we really needed soon. 2 weeks 2 days later a partial delivery was made and then I was told...

Ashley Furniture and Rooms To Go Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

1

After 2 defective mattresses we asked for a refund, but due to their policy they said no refunds. They wanted us to...

Ashley Furniture and Rooms To Go Latest Reviews

Recent published reviews
1.4

defective sectionl sofa falling apart at the seams

Read all 2743 reviews
1.9

We purchased a recliner. 3 years ago, a year and two months later the recliners not longer works, I call Rooms To Go...

Read all 2240 reviews

Ashley Furniture and Rooms To Go Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (452 reviews)
  • Ashley Furniture Furniture Set (361 reviews)
  • Ashley Furniture Delivery Service (213 reviews)
  • Rooms To Go Customer Care (168 reviews)
  • Rooms To Go Warranty (147 reviews)
  • Rooms To Go Repair (46 reviews)