PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Rooms To Go as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Rooms To Go

Ashley Furniture and Rooms To Go Overview

Total reviews 3126 2499
Company responses 126 0
Issues resolved 15 18

Ashley Furniture and Rooms To Go Consumer Ratings

Rank
316 out of 1476 in Furniture and Decor category
312 out of 1476 in Furniture and Decor category
Customer service
272 in category
247 in category
Product or Service Quality
273 in category
293 in category
Reliability
256 in category
226 in category
Delivery Service
271 in category
232 in category

Ashley Furniture and Rooms To Go Rating Details

Customer service
1.3 (909 reviews)
1.4 (861 reviews)
Reviewer's quote

...Furthermore, I called customer service almost daily to figure out what's going on. My wall clock somehow doesn't show up. Come to find out, On December 26, 2000, I'm not able to get my wall clock...

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...Customer service is horrible and did not care about my feelings and did not care about helping me get this issue resolved. This whole process was absolutely ridiculous and I will never shop at rooms to go again..

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Product or Service Quality
1.5 (791 reviews)
1.5 (758 reviews)
Reviewer's quote

When I called Ashley Customer Service the representative said they refuse to do anything about it because I signed the delivery receipt. All I want is for Ashley to do the right thing and repair the damage they caused. I paid a lot of money for a piece of furniture that is damaged but they dont...

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...We noticed that we bought a poor quality seat that broke in less than a year, and as far as I understand, the selling company has doubts about the quality of the products it sells, the after-sales damage repair and replacement policy is unfortunately bad. ONDER SAHİN..

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Reliability
1.3 (783 reviews)
1.4 (726 reviews)
Reviewer's quote

Ordered server in late Dec. 2020 went to pick up at distributor and had disrespectful and lazy dockworker that refused to load me because he deliberately backed me into dock with my tail gate down and refused to load me so i had to do it my self my wife asked him for his name and he refused to give...

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I purchased a lot of furniture pieces at Rooms to go in December for my new house. I usually check the reviews but, unfortunately, this time, I did not. I assumed the company was a reliable one.Well, the furniture arrived broken and I am spending hours and hours on the phone without getting anyone...

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Delivery Service
1.9 (733 reviews)
2 (718 reviews)
Reviewer's quote

She checked and said she would transfer me to delivery service as she showed nothing on her end. The "helpful" (read blase attitude) guy in delivery service asked if I got an email or text? Told him no, that's why I was calling. He said if I didn't get confirmation, obviously I wasn't getting a...

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...It’s now 12:30 and I am looking for ways to show my dissatisfaction with RTG delivery service so I found this website as a start. Order 837****..

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Ashley Furniture and Rooms To Go Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Sales representative
  • Good price
  • Showroom
Cons
  • Customer service
  • Customer service sucks
  • Quality of furniture
  • Horrible customer service
  • Business ethics
  • Unprofessional customer service

Ashley Furniture and Rooms To Go Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

We purchased a dining room set over 1000 dollars. When we got our chairs they were covered with black stuff. The chairs...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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5

I went to the Rooms To Go outlet store in Gainesville,Fla today. I have to say great store and great customer service....

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Ashley Furniture and Rooms To Go Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

After 2 defective mattresses we asked for a refund, but due to their policy they said no refunds. They wanted us to...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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1

they should deliver my mattress weeks ago its ben *** dealing with them . i have waited all day lone for them and no...

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Ashley Furniture and Rooms To Go Latest Reviews

Recent published reviews
No votes

They never call or answer they phone

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No votes

they do not have a chat line which they say they do....don't o

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No votes

My credit card got declined due of funds and I need assistance on how to pay for it. Please.

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1

I have been calling and emailing in regards to my damaged rug that I received but I have not received a callback ,...

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Ashley Furniture and Rooms To Go Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (481 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (246 reviews)
  • Rooms To Go Warranty (154 reviews)
  • Rooms To Go Repair (50 reviews)
  • Rooms To Go Shipping Service (25 reviews)