Ashley Furniture vs Rooms To Go
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Ashley Furniture
Rooms To Go
A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Ashley Furniture
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- 14 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 2710 TOTAL REVIEWS
Rank
263 out of 2100
in Furniture and Decor category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS177
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SUCCESSFUL73%
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AVG CALL DURATION04:01
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ISSUES RESOLVED8%
Top Products and Services
Rooms To Go
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Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
- 14 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 2214 TOTAL REVIEWS
Rank
260 out of 2100
in Furniture and Decor category
Rating Details
Statistics of Customer Service Calls
-
TOTAL CALLS20
-
SUCCESSFUL25%
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AVG CALL DURATION00:32
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ISSUES RESOLVED40%
Top Products and Services
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Top Rated Ashley Furniture Reviews
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Ashley Furniture - Bought durablend leather couch and loveseat peeling and cracking.
Purchased a durablend leather couch and loveseat from Ashley 2 years ago it started cracking and peeling everywhere. Called the MFS protection plan...
Ashley Furniture - Leather Sofa Peeling
I bought 2 Leather Sofas from Ashley's April of 2010 & purchased a warranty on them too $1,500 is what I paid for them. I had them no more then...
Peeling Leather Sofa from Ashley Furniture
We purchased a leather sofa and love seat from Ashley Furniture,Springdale, OH in November 2008. I have paid around $1000 for these.It has not been 3...
Ashley Furniture is TOXIC
Sectional was delivered 1.5 weeks ago. Since then I have experienced nausea, headaches, muscle pain, respiratory distress, and even skin reaction...
Top Rated Rooms To Go Reviews
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Avoid leather furniture from ROOMS TO GO like a plague...
II purchased a sofa, love seat, bench and a recliner from rooms to go about 2 years ago. Everything except the recliner was supposed to be leather. La...
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
I respectfully demand that this email be forwarded and delivered to the top Executive Customer Relations department officials of Rooms To Goo. I deman...
Rooms To Go is a total scam, especially for its "Force Field" project
The quality of RTG furnitures sucks！ And their so-called "Force Field" treatment is a total scam!!!!
Purchased one Cindy Crawford Sidney Road sofa, on...
Purchased one Cindy Crawford Sidney Road sofa, on...
Rooms To Go - Worst overall experience and products
We went to Rooms To Go in Houston. After many hours of debating we finally found what we thought was the perfect fit. We customized our entire living...
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How would you compare Ashley Furniture vs Rooms To Go?
Ashley has reached out to me via Twitter we will see, as far as Rooms To Go I will NEVER shop there again. They sole me a 5 year warranty which they refused to repair 3 different defects they are liars and cheats.
I have never bought anything from Ashley Furniture before.
My name is Patsy and I am giving ZERO stars. I purchased a dining room set from Rooms To Go in Baton Rouge, LA.
Since then the table, chairs, and bench has fallen apart. The table top has deep impressions of white all over where the black paint has marred, especially in the middle of the table! The 2 bar stools have fallen apart several times, even one time with someone sitting on one of them! My boyfriend and son-in-law fixed them and in a matter of time, they fell apart again and again.
They are still not right! The bench now has a wide cut gap in the middle of the cushion on it! I have never seen the likes of this! This table hasn’t even been used much.
I had a dining room table for 27 years before this one and I never had one single problem with it. Guess I should have kept it and not wasted my money on this piece of crap that I now have! I called Rooms to Go customer service today and spoke with 2 women, Dionna and Sabrina, and got very upset. They both told me that there is nothing that can be done because the dining set is no longer under the one- year warranty.
They both acted as if they could care less, that I am now stuck with a piece of falling apart crap in my house! I asked them why you do not stand behind your furniture and all they talked about was the warranty. I said that warranty should not be an issue when my table is in this shape in less than 3 years! I take care of my furniture and I am embarrassed for my family and friends to see it and how they remark about it.
This stupid dining set is a disaster! Then I emailed the president of the company, along with 3 other head CEOs. I got an email back from a person named Cindy, who told me there was nothing they could do. I asked her why the other 4 weren’t contacting me back, since I sent the email to them.
She said they were FULLY AWARE of my situation and THEY ARE SORRY THAT I FEEL THIS WAY! What?!!!!!!!! EXCUSE ME!!!!!! She also said there is nothing further they can do to assist me with my matter.
HORRIBLE MANAGEMENT FOR A LARGE COMPANY LIKE THIS ONE WITH CHEAP *** FURNITURE THAT COSTS A LOT!
IF YOU WANT NICE FURNITURE THAT WILL LAST, I WOULD ADVISE YOU TO NOT BUY ANYTHING FROM THIS STORE! I WILL NEVER ENTER ANY OF THEIR STORES AGAIN!
For anyone considering purchasing leather furniture or those of us that have suffered the consequences of purchasing substandard quality I suggest you educate yourself on the different types of "leather" that are out there before you waste your money again. http://www.leatherworldtech.com/Leather-Identification-s/1877.htm
Ashley Furniture should have their license revoked. They are a rip off!