PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Rooms To Go as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Rooms To Go

Ashley Furniture and Rooms To Go Overview

Total reviews
2773
2256
Company responses
126
0
Issues resolved
15
15

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2773 reviews. It is 517 reviews more than Rooms To Go received since Jun 13, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Ashley Furniture customer support team and Rooms To Go customer service.

Ashley Furniture and Rooms To Go Consumer Ratings

Rank
270 out of 1895 in Furniture and Decor category
267 out of 1895 in Furniture and Decor category
Customer service
237 in category
232 in category
Product or Service Quality
239 in category
255 in category
Staff
240 in category
186 in category

According to consumer ratings and reviews, Rooms To Go ranks 3 points higher in the Furniture and Decor category than Ashley Furniture. People gave Ashley Furniture 1.4 stars for Customer service criterion in Furniture and Decor category and it is 371 points higher than the worst rated brand in this category. At the same time, Rooms To Go was rated 1.4 stars for Customer service criterion in this category and it is 376 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Rooms To Go has a higher rating than Rooms To Go. Regarding Staff criterion, consumers gave Ashley Furniture 1.7 stars and it is 61% greater than other in category. Rooms To Go however was rated 2 stars and it is 69% greater than other in category.

Ashley Furniture and Rooms To Go Rating Details

Customer service
1.4 (710 reviews)
1.4 (721 reviews)
Reviewer's quote

...You have terrible customer service and won't be open long if you can't treat your customers better..

PissedConsumer1760599

We contacted customer service and a tech came out to inspect. We were told that they could not repair the leather snd a replacement most likely would take place. He turned the chair upside down and around and looked at the console, made notes, told me that a determination would be done and we would...

Vicki H
Product or Service Quality
1.5 (625 reviews)
1.5 (634 reviews)
Reviewer's quote

...problems Ashley been having, I just not sure you are a very good company, you need to care more about your customers, I have also contacted the BBB on the service I have received from you. And I will again if I do not receive my sofa or you do not make things right. I will tell other do as...

Carolyn C

...We had multiple stains and called customer service. They were quite prompt at sending someone out to take pictures, but offered no business card or identification. He stated that treating the stains would lighten the areas and indicated replacement was in order...

Stalker
Staff
1.7 (618 reviews)
2 (639 reviews)
Reviewer's quote

...I was told by several members of Ashley staff from customer service, the sales reps at the San Francisco store, the Manager, his supervisor on duty..

DUANE M

...Del iivery staff took picture ,wrote report. A staff called to ask if delivery went well. Told her wrong color...

Lenora D

Ashley Furniture and Rooms To Go Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Sales representative
  • Good price
  • Friendly sales person
Cons
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem
  • Horrible customer service
  • Business ethics
  • Unprofessional customer service

Ashley Furniture and Rooms To Go Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

5

Ordered a bedroom suite that we really needed soon. 2 weeks 2 days later a partial delivery was made and then I was told...

Ashley Furniture and Rooms To Go Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

1

After 2 defective mattresses we asked for a refund, but due to their policy they said no refunds. They wanted us to...

Ashley Furniture and Rooms To Go Latest Reviews

Recent published reviews

Looking for replacement drawer pulls for Ashley Dining room China Base sku number 315299683 Ashl D435-70 50X18X32...

Read all 2773 reviews
2.8

1. some very rude floor associates at the store. town east in mesquite
2. I drove all the way to Arlington for pickup, go...

Read all 2256 reviews

Ashley Furniture and Rooms To Go Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (456 reviews)
  • Ashley Furniture Furniture Set (370 reviews)
  • Ashley Furniture Delivery Service (215 reviews)
  • Rooms To Go Customer Care (169 reviews)
  • Rooms To Go Warranty (148 reviews)
  • Rooms To Go Repair (47 reviews)