PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Rooms To Go as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Rooms To Go

Ashley Furniture and Rooms To Go Overview

Total reviews 3043 2432
Company responses 126 0
Issues resolved 15 16

Ashley Furniture and Rooms To Go Consumer Ratings

Rank
309 out of 1544 in Furniture and Decor category
304 out of 1544 in Furniture and Decor category
Customer service
248 in category
232 in category
Product or Service Quality
257 in category
269 in category
Reliability
244 in category
216 in category
Delivery Service
258 in category
223 in category

Ashley Furniture and Rooms To Go Rating Details

Customer service
1.3 (861 reviews)
1.4 (829 reviews)
Reviewer's quote

Rude store manager in Huntsville, AL, and needs additional customer service training..

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I spoke with Alex from customer service on Oct. 13, 2020, who along with his supervisor confirmed our extended warranty would cover the damages. I was asked to email share@***o...

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Product or Service Quality
1.5 (753 reviews)
1.5 (726 reviews)
Reviewer's quote

...of no response we asked for a refund and even though the purchase was threw a physical store they were unable to help me and referred me to corporate cust service, the furniture was picked up by Ashley for the refund it has now been over a month out of a 4-month ordeal and no response from Ashley. Cust service wait times...

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...terrible customer service, terrible communication, dont care attitude..

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Reliability
1.3 (742 reviews)
1.4 (696 reviews)
Reviewer's quote

Bought a loveseat mid June, delivery was delayed until August then we received a dirty used loveseat. We had to return it to the store ourselves then 2 weeks later they deliver another loveseat, this one has a large burn on the seat. Almost 5 months and still no loveseat or communication from...

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We purchased the Martino Top Grain leather sectional and the 3 year extended warranty. This sectional was advertised as Top Grain leather several times in the ad. It is NOT close to Top Grain the quality of this sectional is extremely poor as it has rubbed and flaked off. I spoke with Alex from...

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Delivery Service
2 (690 reviews)
2 (683 reviews)
Reviewer's quote

And secondly, we cannot wait for these couches any longer - we have been without couches for almost a month and a half now, so instead of having the free delivery service that they were going to be providing to us because of Covid we are now planning on having to drive to the distribution center to...

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...It’s now 12:30 and I am looking for ways to show my dissatisfaction with RTG delivery service so I found this website as a start. Order 837****..

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Ashley Furniture and Rooms To Go Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Sales representative
  • Good price
  • Selection
Cons
  • Customer service
  • Customer service sucks
  • Quality of furniture
  • Horrible customer service
  • Business ethics
  • Unprofessional customer service

Ashley Furniture and Rooms To Go Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

We purchased a dining room set over 1000 dollars. When we got our chairs they were covered with black stuff. The chairs...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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5

I went to the Rooms To Go outlet store in Gainesville,Fla today. I have to say great store and great customer service....

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Ashley Furniture and Rooms To Go Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

After 2 defective mattresses we asked for a refund, but due to their policy they said no refunds. They wanted us to...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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1

they should deliver my mattress weeks ago its ben *** dealing with them . i have waited all day lone for them and no...

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Ashley Furniture and Rooms To Go Latest Reviews

Recent published reviews
1

We purchased a dinning set 6/2020 and when unboxed the support leg for the table was defective. After many weeks of no...

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1

Waited 5 months for furniture.... terrible customer service, terrible communication, dont care attitude....

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No votes

I want to reinstate my as ccount as in market fir furniture for one of my 3 homes....
Second time cancelked for non use.....

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No votes

We waited months for furniture to be delivered. Then they can't deliver it because they send it on a big 18 wheeler that...

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Ashley Furniture and Rooms To Go Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (246 reviews)
  • Rooms To Go Warranty (154 reviews)
  • Rooms To Go Repair (47 reviews)
  • Rooms To Go Shipping Service (25 reviews)