Ashley Furniture vs Rooms To Go
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- 13 ISSUES RESOLVED
- 127 COMPANY RESPONSES
- 2533 TOTAL REVIEWS
Rank
234 out of 1712
in Furniture and Decor category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS108
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SUCCESSFUL92%
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AVG CALL DURATION04:04
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ISSUES RESOLVED2%
Top Products and Services
- 13 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 2048 TOTAL REVIEWS
Rank
230 out of 1712
in Furniture and Decor category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS5
-
SUCCESSFUL100%
-
AVG CALL DURATION00:32
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ISSUES RESOLVED20%
Top Products and Services
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Top Rated Ashley Furniture Reviews
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Ashley Furniture - Bought durablend leather couch and loveseat peeling and cracking.
Purchased a durablend leather couch and loveseat from Ashley 2 years ago it started cracking and peeling everywhere. Called the MFS protection plan...
Ashley Furniture - Leather Sofa Peeling
I bought 2 Leather Sofas from Ashley's April of 2010 & purchased a warranty on them too $1,500 is what I paid for them. I had them no more then...
Peeling Leather Sofa from Ashley Furniture
We purchased a leather sofa and love seat from Ashley Furniture,Springdale, OH in November 2008. I have paid around $1000 for these.It has not been 3...
Ashley Furniture - Durablend Peeling
My husband and I purchased a sectional from Ashley and as the others have stated, the Durablend started peeling. The salesperson had also told us...
Ashley Furniture is TOXIC
Sectional was delivered 1.5 weeks ago. Since then I have experienced nausea, headaches, muscle pain, respiratory distress, and even skin reaction...
Ashley Furniture - Awful furniture
Bought a series of bedroom furniture sets about 3 years ago from Ashley.
Unbeknownst to me, this turned out to be a cheap-film shrunk-wrapped product,...
Unbeknownst to me, this turned out to be a cheap-film shrunk-wrapped product,...
Ashley Furniture - Totally disappointed!!
I purchased this sofa 2 weeks ago, along with a 5 piece dining room set and I couldn't be more disappointed. As stated in previous reviews, the...
Shame on Ashley Furniture! DuraBllend” sofa and loveseat PEELING
An Ashley Furniture “Dura blend” sofa and loveseat were purchased for me as a gift by a family friend. Dura blend is, allegedly, a combination of real...
Top Rated Rooms To Go Reviews
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Avoid leather furniture from ROOMS TO GO like a plague...
II purchased a sofa, love seat, bench and a recliner from rooms to go about 2 years ago. Everything except the recliner was supposed to be leather. La...
Rooms To Go is a total scam, especially for its "Force Field" project
The quality of RTG furnitures sucks！ And their so-called "Force Field" treatment is a total scam!!!!
Purchased one Cindy Crawford Sidney Road sofa, on...
Purchased one Cindy Crawford Sidney Road sofa, on...
Rooms To Go - RTG sucks...cindy crawford beachside denim furniture NIGHTMARE
we purchased the beachside denim couch and two chairs...we were givin the fabric protection story(that we fell for) and a year later we're still...
Rooms to Go Customer Service for Delivery
Two years ago I bought a leather bonded sleeper sofa from Rooms to Go. Since then the leather gradually began to strip off the sofa. In early July I...
Rooms To Go - Badly-Made Eric Church Collection
I spent $2700 on a sofa and loveseat from the Eric Church collection. They both have electric recliners on each end. The electric recliner aspect is...
Rooms To Go - They won"t honor ForceField fabric protection warranty
Purchased the Cindy Crawford Beachside II Natural 2 piece sectional. Approx. One year ago. Salesman recommended the added protection from the Sprayed...
Rooms To Go - Poor Delivery Service resulting in Damaged home
I really need to update my experiences with Room To Go (RTG). I write this with frustration, disappointment, and yes, some anger. This does not...
Horrific LIARS AT ROOMS TO GO
MY LEATHER SOFA'S ARE PEELING AND CRACKING AND CAUSE MY SON TO GET SICK AND ROOMS TO GO OFFERED ME A FULL CREDIT FOR RE SELECTION AND NOW A COUPLE...
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How would you compare Ashley Furniture vs Rooms To Go?
I have never bought anything from Ashley Furniture before.
My name is Patsy and I am giving ZERO stars. I purchased a dining room set from Rooms To Go in Baton Rouge, LA.
Since then the table, chairs, and bench has fallen apart. The table top has deep impressions of white all over where the black paint has marred, especially in the middle of the table! The 2 bar stools have fallen apart several times, even one time with someone sitting on one of them! My boyfriend and son-in-law fixed them and in a matter of time, they fell apart again and again.
They are still not right! The bench now has a wide cut gap in the middle of the cushion on it! I have never seen the likes of this! This table hasn’t even been used much.
I had a dining room table for 27 years before this one and I never had one single problem with it. Guess I should have kept it and not wasted my money on this piece of crap that I now have! I called Rooms to Go customer service today and spoke with 2 women, Dionna and Sabrina, and got very upset. They both told me that there is nothing that can be done because the dining set is no longer under the one- year warranty.
They both acted as if they could care less, that I am now stuck with a piece of falling apart crap in my house! I asked them why you do not stand behind your furniture and all they talked about was the warranty. I said that warranty should not be an issue when my table is in this shape in less than 3 years! I take care of my furniture and I am embarrassed for my family and friends to see it and how they remark about it.
This stupid dining set is a disaster! Then I emailed the president of the company, along with 3 other head CEOs. I got an email back from a person named Cindy, who told me there was nothing they could do. I asked her why the other 4 weren’t contacting me back, since I sent the email to them.
She said they were FULLY AWARE of my situation and THEY ARE SORRY THAT I FEEL THIS WAY! What?!!!!!!!! EXCUSE ME!!!!!! She also said there is nothing further they can do to assist me with my matter.
HORRIBLE MANAGEMENT FOR A LARGE COMPANY LIKE THIS ONE WITH CHEAP *** FURNITURE THAT COSTS A LOT!
IF YOU WANT NICE FURNITURE THAT WILL LAST, I WOULD ADVISE YOU TO NOT BUY ANYTHING FROM THIS STORE! I WILL NEVER ENTER ANY OF THEIR STORES AGAIN!
For anyone considering purchasing leather furniture or those of us that have suffered the consequences of purchasing substandard quality I suggest you educate yourself on the different types of "leather" that are out there before you waste your money again. http://www.leatherworldtech.com/Leather-Identification-s/1877.htm
Ashley Furniture should have their license revoked. They are a rip off!