PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Rooms To Go as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Rooms To Go

Ashley Furniture and Rooms To Go Overview

Total reviews
2939
2356
Company responses
126
0
Issues resolved
15
16

Ashley Furniture and Rooms To Go Consumer Ratings

Rank
297 out of 1500 in Furniture and Decor category
292 out of 1500 in Furniture and Decor category
Customer service
250 in category
236 in category
Product or Service Quality
256 in category
280 in category
Reliability
243 in category
219 in category
Exchange, Refund and Cancellation Policy
245 in category
222 in category

Ashley Furniture and Rooms To Go Rating Details

Customer service
1.4 (806 reviews)
1.4 (783 reviews)
Reviewer's quote

They would call, text and email to confirm a delivery date and window, only to have us drive down, take off from work and get no showed! The customer service number is basically useless. It would take 30 minutes to an hour to get a person to answer, and sometimes they would hang up on me once they...

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...Been trying to get manager to help me and he refuses customer service won't even help me. I do not recommend anyone to shop the Rooms To Go. They will lie to you to get your money and refuse to stand behind their word...

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Product or Service Quality
1.5 (708 reviews)
1.5 (683 reviews)
Reviewer's quote

...What has happened to customer service in this day and age?!!?..

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...I called customer service on Thursday and was on hold for an hour before I put in my phone number to receive a call back. I never received a call back. I called again on Friday and spoke to someone at the local store where I purchased the dresser...

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Reliability
1.3 (687 reviews)
1.4 (655 reviews)
Reviewer's quote

ashley homestore furniture has jerked me around for 9 months regarding my order. they can't deliver it in full, then claim they are delivering it in full, then show up with only one item. now i have been charged for all my missing items and delivery fees as well which should have been free. they...

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BOUGHT A SOFA AND PAID FOR INSURANCE. LESS THAN A YEAR AGO.NOW THE COMPANY DOES NOT ANSWER MY PHONES AND EMAIL.

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Exchange, Refund and Cancellation Policy
1.3 (640 reviews)
1.4 (649 reviews)
Reviewer's quote

Finally, today I was able to get a person after waiting 25 minutes on hold, and explained that I wanted a refund for the $69. 99, she emailed a supervisor and I finally had to speak to a supervisor "Harley in New Braunsfel, TX. She was RUDE, CURT, and didn't want to hear anything of what was told...

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I do not like the way it looks and wanted to exchange it for another sleeper couch and was told that they do not have a return policy for items bought in the store unless it was damaged. So, now I am stuck with a couch that does not match my room and I don't like that. I have dealt with other...

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Ashley Furniture and Rooms To Go Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Sales representative
  • Good price
  • Friendly sales person
Cons
  • Customer service
  • Customer service sucks
  • Quality of furniture
  • Horrible customer service
  • Business ethics
  • Unprofessional customer service

Ashley Furniture and Rooms To Go Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

We purchased a dining room set over 1000 dollars. When we got our chairs they were covered with black stuff. The chairs...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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5

I went to the Rooms To Go outlet store in Gainesville,Fla today. I have to say great store and great customer service....

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Ashley Furniture and Rooms To Go Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

After 2 defective mattresses we asked for a refund, but due to their policy they said no refunds. They wanted us to...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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1

they should deliver my mattress weeks ago its ben *** dealing with them . i have waited all day lone for them and no...

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Ashley Furniture and Rooms To Go Latest Reviews

Recent published reviews
1

Kevin a salesperson. Lied and discriminated against me with the help of the store manager. I shopped the store. Two days...

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1

Just a couple of minutes ago we receive the delivery, of a queen mattress and queen motion essential, a twin mattress an...

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No votes

I'm order was set for july 11, 2020 between 8am and 12p, One call are notified us around our delivery.

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1

BOUGHT A SOFA AND PAID FOR INSURANCE. LESS THAN A YEAR AGO.
NOW THE COMPANY DOES NOT ANSWER MY PHONES AND EMAIL.

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Ashley Furniture and Rooms To Go Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (241 reviews)
  • Rooms To Go Customer Care (172 reviews)
  • Rooms To Go Warranty (151 reviews)
  • Rooms To Go Repair (47 reviews)