Ashley Furniture vs Rooms To Go
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Our website collected and compiled various consumer reviews about Ashley Furniture and Rooms To Go as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Ashley Furniture and Rooms To Go Overview
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Total reviews |
3043
|
2432
|
|
Company responses |
126 |
0 |
|
Issues resolved |
15 |
16 |
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Ashley Furniture and Rooms To Go Consumer Ratings
Rank
309
out of 1544 in Furniture and Decor category
304
out of 1544 in Furniture and Decor category
Customer service
248
in category
232
in category
Product or Service Quality
257
in category
269
in category
Reliability
244
in category
216
in category
Delivery Service
258
in category
223
in category
Ashley Furniture and Rooms To Go Rating Details
Reviewer's quote
Rude store manager in Huntsville, AL, and needs additional customer service training..
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I spoke with Alex from customer service on Oct. 13, 2020, who along with his supervisor confirmed our extended warranty would cover the damages. I was asked to email share@***o...
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Product or Service Quality
Reviewer's quote
...of no response we asked for a refund and even though the purchase was threw a physical store they were unable to help me and referred me to corporate cust service, the furniture was picked up by Ashley for the refund it has now been over a month out of a 4-month ordeal and no response from Ashley. Cust service wait times...
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...terrible customer service, terrible communication, dont care attitude..
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Reviewer's quote
Bought a loveseat mid June, delivery was delayed until August then we received a dirty used loveseat. We had to return it to the store ourselves then 2 weeks later they deliver another loveseat, this one has a large burn on the seat. Almost 5 months and still no loveseat or communication from...
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We purchased the Martino Top Grain leather sectional and the 3 year extended warranty. This sectional was advertised as Top Grain leather several times in the ad. It is NOT close to Top Grain the quality of this sectional is extremely poor as it has rubbed and flaked off. I spoke with Alex from...
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Reviewer's quote
And secondly, we cannot wait for these couches any longer - we have been without couches for almost a month and a half now, so instead of having the free delivery service that they were going to be providing to us because of Covid we are now planning on having to drive to the distribution center to...
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...It’s now 12:30 and I am looking for ways to show my dissatisfaction with RTG delivery service so I found this website as a start. Order 837****..
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Ashley Furniture and Rooms To Go Pros and Cons
Pros
- Design of furniture
- Salesperson
- Price
- Sales representative
- Good price
- Selection
Cons
- Customer service
- Customer service sucks
- Quality of furniture
- Horrible customer service
- Business ethics
- Unprofessional customer service
Ashley Furniture and Rooms To Go Most Positive Reviews
Top rated reviews
Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.
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We purchased a dining room set over 1000 dollars. When we got our chairs they were covered with black stuff. The chairs...
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ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....
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I went to the Rooms To Go outlet store in Gainesville,Fla today. I have to say great store and great customer service....
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Ashley Furniture and Rooms To Go Most Critical Reviews
Lowest rated reviews
i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...
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After 2 defective mattresses we asked for a refund, but due to their policy they said no refunds. They wanted us to...
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I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...
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they should deliver my mattress weeks ago its ben *** dealing with them . i have waited all day lone for them and no...
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Ashley Furniture and Rooms To Go Latest Reviews
Recent published reviews
We purchased a dinning set 6/2020 and when unboxed the support leg for the table was defective. After many weeks of no...
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Waited 5 months for furniture.... terrible customer service, terrible communication, dont care attitude....
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No votes
I want to reinstate my as ccount as in market fir furniture for one of my 3 homes....
Second time cancelked for non use.....
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No votes
We waited months for furniture to be delivered. Then they can't deliver it because they send it on a big 18 wheeler that...
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Ashley Furniture and Rooms To Go Products and Services
Most reviewed product and services
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Ashley Furniture Sofa
(473 reviews)
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Ashley Furniture Furniture Set
(372 reviews)
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Ashley Furniture Delivery Service
(246 reviews)
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Rooms To Go Warranty
(154 reviews)
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Rooms To Go Repair
(47 reviews)
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Rooms To Go Shipping Service
(25 reviews)
How would you compare Ashley Furniture vs Rooms To Go?
Ashley has reached out to me via Twitter we will see, as far as Rooms To Go I will NEVER shop there again. They sole me a 5 year warranty which they refused to repair 3 different defects they are liars and cheats.
I have never bought anything from Ashley Furniture before.
My name is Patsy and I am giving ZERO stars. I purchased a dining room set from Rooms To Go in Baton Rouge, LA.
Since then the table, chairs, and bench has fallen apart. The table top has deep impressions of white all over where the black paint has marred, especially in the middle of the table! The 2 bar stools have fallen apart several times, even one time with someone sitting on one of them! My boyfriend and son-in-law fixed them and in a matter of time, they fell apart again and again.
They are still not right! The bench now has a wide cut gap in the middle of the cushion on it! I have never seen the likes of this! This table hasn’t even been used much.
I had a dining room table for 27 years before this one and I never had one single problem with it. Guess I should have kept it and not wasted my money on this piece of crap that I now have! I called Rooms to Go customer service today and spoke with 2 women, Dionna and Sabrina, and got very upset. They both told me that there is nothing that can be done because the dining set is no longer under the one- year warranty.
They both acted as if they could care less, that I am now stuck with a piece of falling apart crap in my house! I asked them why you do not stand behind your furniture and all they talked about was the warranty. I said that warranty should not be an issue when my table is in this shape in less than 3 years! I take care of my furniture and I am embarrassed for my family and friends to see it and how they remark about it.
This stupid dining set is a disaster! Then I emailed the president of the company, along with 3 other head CEOs. I got an email back from a person named Cindy, who told me there was nothing they could do. I asked her why the other 4 weren’t contacting me back, since I sent the email to them.
She said they were FULLY AWARE of my situation and THEY ARE SORRY THAT I FEEL THIS WAY! What?!!!!!!!! EXCUSE ME!!!!!! She also said there is nothing further they can do to assist me with my matter.
HORRIBLE MANAGEMENT FOR A LARGE COMPANY LIKE THIS ONE WITH CHEAP *** FURNITURE THAT COSTS A LOT!
IF YOU WANT NICE FURNITURE THAT WILL LAST, I WOULD ADVISE YOU TO NOT BUY ANYTHING FROM THIS STORE! I WILL NEVER ENTER ANY OF THEIR STORES AGAIN!