Ashley Furniture vs Rooms To Go
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Ashley Furniture
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- 13 ISSUES RESOLVED
- 126 COMPANY RESPONSES
- 2606 TOTAL REVIEWS
Rank
245 out of 1877
in Furniture and Decor category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS139
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SUCCESSFUL92%
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AVG CALL DURATION03:59
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ISSUES RESOLVED9%
Top Products and Services
Rooms To Go
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- 14 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 2127 TOTAL REVIEWS
Rank
242 out of 1877
in Furniture and Decor category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS5
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SUCCESSFUL100%
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AVG CALL DURATION00:32
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ISSUES RESOLVED100%
Top Products and Services
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Top Rated Ashley Furniture Reviews
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Ashley Furniture - Bought durablend leather couch and loveseat peeling and cracking.
Purchased a durablend leather couch and loveseat from Ashley 2 years ago it started cracking and peeling everywhere. Called the MFS protection plan...
Ashley Furniture - Leather Sofa Peeling
I bought 2 Leather Sofas from Ashley's April of 2010 & purchased a warranty on them too $1,500 is what I paid for them. I had them no more then...
Peeling Leather Sofa from Ashley Furniture
We purchased a leather sofa and love seat from Ashley Furniture,Springdale, OH in November 2008. I have paid around $1000 for these.It has not been 3...
Ashley Furniture is TOXIC
Sectional was delivered 1.5 weeks ago. Since then I have experienced nausea, headaches, muscle pain, respiratory distress, and even skin reaction...
Ashley Furniture - Durablend Peeling
My husband and I purchased a sectional from Ashley and as the others have stated, the Durablend started peeling. The salesperson had also told us...
Ashley Furniture - Defective Product and does not honor warranty
We purchased the Tyler Creek Dining room table and chairs through the Ashley Store in Louisville, KY. We thought we found what we were looking for...
Ashley Furniture - Platinum warranty beware
Please read over the terms and conditions when you before buying platinum warranty. If you purchase the warranty it does not cover many defects like...
Ashley Furniture - Ashely poorly treats its cusotmers and could care less. Quaity sucks
I bought and moved into a new house in November 2015. I purchased all my furniture through Ashley in Algonquin, IL. The quality of their furniture is...
Top Rated Rooms To Go Reviews
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Avoid leather furniture from ROOMS TO GO like a plague...
II purchased a sofa, love seat, bench and a recliner from rooms to go about 2 years ago. Everything except the recliner was supposed to be leather. La...
Rooms To Go is a total scam, especially for its "Force Field" project
The quality of RTG furnitures sucks！ And their so-called "Force Field" treatment is a total scam!!!!
Purchased one Cindy Crawford Sidney Road sofa, on...
Purchased one Cindy Crawford Sidney Road sofa, on...
Rooms To Go - Disgusting/HorridCustomer Service, 2x Damaged and Disco'd furniture, Wasn't notified prior to delivery that it's gone, Rude/Abusive Employees, Unprofessionalism and Unethical Business Standards
I respectfully demand that this email be forwarded and delivered to the top Executive Customer Relations department officials of Rooms To Goo. I deman...
Rooms To Go - RTG sucks...cindy crawford beachside denim furniture NIGHTMARE
we purchased the beachside denim couch and two chairs...we were givin the fabric protection story(that we fell for) and a year later we're still...
Rooms To Go - Badly-Made Eric Church Collection
I spent $2700 on a sofa and loveseat from the Eric Church collection. They both have electric recliners on each end. The electric recliner aspect is...
Rooms to Go Customer Service for Delivery
Two years ago I bought a leather bonded sleeper sofa from Rooms to Go. Since then the leather gradually began to strip off the sofa. In early July I...
Rooms to go bed swap game
In 2015 I purchased an $1,100 bed from my local Rooms To Go store. A little while after that you needed a push to roll over the bed was so dented.I...
Rooms To Go - Cindy Crawford leather sofas vinyl between cushions peeling off
I purchased Purchased a supposedly higher end Cindy Crawford leather sofa set only to have the vinyl between the seat cushions peel off and...
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How do you compare Ashley Furniture vs Rooms To Go?
I have never bought anything from Ashley Furniture before.
My name is Patsy and I am giving ZERO stars. I purchased a dining room set from Rooms To Go in Baton Rouge, LA.
Since then the table, chairs, and bench has fallen apart. The table top has deep impressions of white all over where the black paint has marred, especially in the middle of the table! The 2 bar stools have fallen apart several times, even one time with someone sitting on one of them! My boyfriend and son-in-law fixed them and in a matter of time, they fell apart again and again.
They are still not right! The bench now has a wide cut gap in the middle of the cushion on it! I have never seen the likes of this! This table hasn’t even been used much.
I had a dining room table for 27 years before this one and I never had one single problem with it. Guess I should have kept it and not wasted my money on this piece of crap that I now have! I called Rooms to Go customer service today and spoke with 2 women, Dionna and Sabrina, and got very upset. They both told me that there is nothing that can be done because the dining set is no longer under the one- year warranty.
They both acted as if they could care less, that I am now stuck with a piece of falling apart crap in my house! I asked them why you do not stand behind your furniture and all they talked about was the warranty. I said that warranty should not be an issue when my table is in this shape in less than 3 years! I take care of my furniture and I am embarrassed for my family and friends to see it and how they remark about it.
This stupid dining set is a disaster! Then I emailed the president of the company, along with 3 other head CEOs. I got an email back from a person named Cindy, who told me there was nothing they could do. I asked her why the other 4 weren’t contacting me back, since I sent the email to them.
She said they were FULLY AWARE of my situation and THEY ARE SORRY THAT I FEEL THIS WAY! What?!!!!!!!! EXCUSE ME!!!!!! She also said there is nothing further they can do to assist me with my matter.
HORRIBLE MANAGEMENT FOR A LARGE COMPANY LIKE THIS ONE WITH CHEAP *** FURNITURE THAT COSTS A LOT!
IF YOU WANT NICE FURNITURE THAT WILL LAST, I WOULD ADVISE YOU TO NOT BUY ANYTHING FROM THIS STORE! I WILL NEVER ENTER ANY OF THEIR STORES AGAIN!
For anyone considering purchasing leather furniture or those of us that have suffered the consequences of purchasing substandard quality I suggest you educate yourself on the different types of "leather" that are out there before you waste your money again. http://www.leatherworldtech.com/Leather-Identification-s/1877.htm
Ashley Furniture should have their license revoked. They are a rip off!