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Ashley Furniture vs Rooms To Go
Ashley Furniture vs Rooms To Go
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Ashley Furniture and Rooms To Go as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Ashley Furniture and Rooms To Go Overview
Total reviews |
3126
|
2499
|
Company responses |
126 |
0 |
Issues resolved |
15 |
18 |
Ashley Furniture and Rooms To Go Consumer Ratings
Rank
316
out of 1476 in Furniture and Decor category
312
out of 1476 in Furniture and Decor category
Customer service
272
in category
247
in category
Product or Service Quality
273
in category
293
in category
Reliability
256
in category
226
in category
Delivery Service
271
in category
232
in category
Ashley Furniture and Rooms To Go Rating Details
Reviewer's quote
...Furthermore, I called customer service almost daily to figure out what's going on. My wall clock somehow doesn't show up. Come to find out, On December 26, 2000, I'm not able to get my wall clock...
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...Customer service is horrible and did not care about my feelings and did not care about helping me get this issue resolved. This whole process was absolutely ridiculous and I will never shop at rooms to go again..
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Product or Service Quality
Reviewer's quote
When I called Ashley Customer Service the representative said they refuse to do anything about it because I signed the delivery receipt. All I want is for Ashley to do the right thing and repair the damage they caused. I paid a lot of money for a piece of furniture that is damaged but they dont...
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...We noticed that we bought a poor quality seat that broke in less than a year, and as far as I understand, the selling company has doubts about the quality of the products it sells, the after-sales damage repair and replacement policy is unfortunately bad. ONDER SAHİN..
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Reviewer's quote
Ordered server in late Dec. 2020 went to pick up at distributor and had disrespectful and lazy dockworker that refused to load me because he deliberately backed me into dock with my tail gate down and refused to load me so i had to do it my self my wife asked him for his name and he refused to give...
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I purchased a lot of furniture pieces at Rooms to go in December for my new house. I usually check the reviews but, unfortunately, this time, I did not. I assumed the company was a reliable one.Well, the furniture arrived broken and I am spending hours and hours on the phone without getting anyone...
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Reviewer's quote
She checked and said she would transfer me to delivery service as she showed nothing on her end. The "helpful" (read blase attitude) guy in delivery service asked if I got an email or text? Told him no, that's why I was calling. He said if I didn't get confirmation, obviously I wasn't getting a...
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...It’s now 12:30 and I am looking for ways to show my dissatisfaction with RTG delivery service so I found this website as a start. Order 837****..
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Ashley Furniture and Rooms To Go Pros and Cons
Pros
- Design of furniture
- Salesperson
- Price
- Sales representative
- Good price
- Showroom
Cons
- Customer service
- Customer service sucks
- Quality of furniture
- Horrible customer service
- Business ethics
- Unprofessional customer service
Ashley Furniture and Rooms To Go Most Positive Reviews
Top rated reviews
Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.
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We purchased a dining room set over 1000 dollars. When we got our chairs they were covered with black stuff. The chairs...
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ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....
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I went to the Rooms To Go outlet store in Gainesville,Fla today. I have to say great store and great customer service....
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Ashley Furniture and Rooms To Go Most Critical Reviews
Lowest rated reviews
i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...
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After 2 defective mattresses we asked for a refund, but due to their policy they said no refunds. They wanted us to...
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I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...
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they should deliver my mattress weeks ago its ben *** dealing with them . i have waited all day lone for them and no...
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Ashley Furniture and Rooms To Go Latest Reviews
Recent published reviews
No votes
They never call or answer they phone
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No votes
they do not have a chat line which they say they do....don't o
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No votes
My credit card got declined due of funds and I need assistance on how to pay for it. Please.
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I have been calling and emailing in regards to my damaged rug that I received but I have not received a callback ,...
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Ashley Furniture and Rooms To Go Products and Services
Most reviewed product and services
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Ashley Furniture Sofa
(481 reviews)
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Ashley Furniture Furniture Set
(372 reviews)
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Ashley Furniture Delivery Service
(246 reviews)
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Rooms To Go Warranty
(154 reviews)
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Rooms To Go Repair
(50 reviews)
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Rooms To Go Shipping Service
(25 reviews)
How would you compare Ashley Furniture vs Rooms To Go?
Ashley has reached out to me via Twitter we will see, as far as Rooms To Go I will NEVER shop there again. They sole me a 5 year warranty which they refused to repair 3 different defects they are liars and cheats.
I have never bought anything from Ashley Furniture before.
My name is Patsy and I am giving ZERO stars. I purchased a dining room set from Rooms To Go in Baton Rouge, LA.
Since then the table, chairs, and bench has fallen apart. The table top has deep impressions of white all over where the black paint has marred, especially in the middle of the table! The 2 bar stools have fallen apart several times, even one time with someone sitting on one of them! My boyfriend and son-in-law fixed them and in a matter of time, they fell apart again and again.
They are still not right! The bench now has a wide cut gap in the middle of the cushion on it! I have never seen the likes of this! This table hasn’t even been used much.
I had a dining room table for 27 years before this one and I never had one single problem with it. Guess I should have kept it and not wasted my money on this piece of crap that I now have! I called Rooms to Go customer service today and spoke with 2 women, Dionna and Sabrina, and got very upset. They both told me that there is nothing that can be done because the dining set is no longer under the one- year warranty.
They both acted as if they could care less, that I am now stuck with a piece of falling apart crap in my house! I asked them why you do not stand behind your furniture and all they talked about was the warranty. I said that warranty should not be an issue when my table is in this shape in less than 3 years! I take care of my furniture and I am embarrassed for my family and friends to see it and how they remark about it.
This stupid dining set is a disaster! Then I emailed the president of the company, along with 3 other head CEOs. I got an email back from a person named Cindy, who told me there was nothing they could do. I asked her why the other 4 weren’t contacting me back, since I sent the email to them.
She said they were FULLY AWARE of my situation and THEY ARE SORRY THAT I FEEL THIS WAY! What?!!!!!!!! EXCUSE ME!!!!!! She also said there is nothing further they can do to assist me with my matter.
HORRIBLE MANAGEMENT FOR A LARGE COMPANY LIKE THIS ONE WITH CHEAP *** FURNITURE THAT COSTS A LOT!
IF YOU WANT NICE FURNITURE THAT WILL LAST, I WOULD ADVISE YOU TO NOT BUY ANYTHING FROM THIS STORE! I WILL NEVER ENTER ANY OF THEIR STORES AGAIN!