PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Rochester Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Rochester Furniture

Ashley Furniture and Rochester Furniture Overview

Total reviews
2773
30
Company responses
126
0
Issues resolved
15
0

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2773 reviews. It is 2743 reviews more than Rochester Furniture received since Jan 17, 2012.

Ashley Furniture and Rochester Furniture Consumer Ratings

Rank
271 out of 1895 in Furniture and Decor category
486 out of 1895 in Furniture and Decor category
Customer service
237 in category
372 in category
Product or Service Quality
239 in category
311 in category
Staff
240 in category
306 in category

According to consumer ratings and reviews, Ashley Furniture ranks 215 points higher in the Furniture and Decor category than Rochester Furniture. People gave Ashley Furniture 1.4 stars for Customer service criterion in Furniture and Decor category and it is 371 points higher than the worst rated brand in this category. At the same time, Rochester Furniture was rated 1 stars for Customer service criterion in this category and it is 236 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Ashley Furniture has a higher rating than Rochester Furniture. Regarding Staff criterion, consumers gave Ashley Furniture 1.7 stars and it is 61% greater than other in category. Rochester Furniture however was rated 1.5 stars and it is 50% worse than other in category.

Ashley Furniture and Rochester Furniture Rating Details

Customer service
1.4 (710 reviews)
1 (15 reviews)
Reviewer's quote

...You have terrible customer service and won't be open long if you can't treat your customers better..

PissedConsumer1760599

I went to the store at least four times to find out about my complaint but everytime I get told "someone from customer service will call you. Eventually I logged a complaint on their website and wow, I get a call from the store manager who was there everytime I went to the store but did nothing....

PissedConsumer1181966
Product or Service Quality
1.5 (625 reviews)
1.3 (12 reviews)
Reviewer's quote

...problems Ashley been having, I just not sure you are a very good company, you need to care more about your customers, I have also contacted the BBB on the service I have received from you. And I will again if I do not receive my sofa or you do not make things right. I will tell other do as...

Carolyn C

...2 September 2019, I want a full refund and will never return to this branch EVER! Also, wanted to buy color chairs from Rochester Polokwane BUT now i wont, SERVICE AND PROCEDURES HERE SUCK!! Nobody is responsible and Nobody wants to resolve!! Give me the money and I will deliver couch legs to you within 24hours!! And i am not a...

Nayan D
Staff
1.7 (618 reviews)
1.5 (13 reviews)
Reviewer's quote

...I was told by several members of Ashley staff from customer service, the sales reps at the San Francisco store, the Manager, his supervisor on duty..

DUANE M

I bought a couch on the 24th of July at Mall@Reds, was told it will take 4-6 weeks. 9 weeks later my couch has not arrived yet and there is a different story given every time I enquire. At 6 weeks I was told to pay the balance as my couch is being loaded on the truck from Cape Town to Rosslyn. The...

PissedConsumer1665363

Ashley Furniture and Rochester Furniture Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Good product but need to check pricing is too high
Cons
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem
  • Response from the manager
  • No service
  • Customer service

Ashley Furniture and Rochester Furniture Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

No votes

Ashley Furniture and Rochester Furniture Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

1

I bought corner lounge suit before good friday even now im still waiting 4 delivery i went to d shop they gave d form...

Ashley Furniture and Rochester Furniture Latest Reviews

Recent published reviews

Looking for replacement drawer pulls for Ashley Dining room China Base sku number 315299683 Ashl D435-70 50X18X32...

Read all 2773 reviews
1

I swear after spending all my savings at the Nelspruit branch store was the worst mistake I’ve made in 2019 ,on the...

Read all 30 reviews

Ashley Furniture and Rochester Furniture Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (456 reviews)
  • Ashley Furniture Furniture Set (370 reviews)
  • Ashley Furniture Delivery Service (215 reviews)
  • Rochester Furniture Customer Care (6 reviews)
  • Rochester Furniture Delivery Service (4 reviews)
  • Rochester Furniture Furniture Set (3 reviews)