PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rent King and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rent King
Ashley Furniture

Rent King and Ashley Furniture Overview

Total reviews
58
2767
Company responses
0
126
Issues resolved
0
15

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2767 reviews. It is 2709 reviews more than Rent King received since Jul 21, 2008.

Rent King and Ashley Furniture Consumer Ratings

Rank
96 out of 1894 in Furniture and Decor category
269 out of 1894 in Furniture and Decor category
Customer service
79 in category
235 in category
Staff
94 in category
236 in category
Exchange, Refund and Cancellation Policy
71 in category
233 in category

According to consumer ratings and reviews, Rent King ranks 173 points higher in the Furniture and Decor category than Ashley Furniture. People gave Rent King 2.6 stars for Customer service criterion in Furniture and Decor category and it is 526 points higher than the worst rated brand in this category. At the same time, Ashley Furniture was rated 1.4 stars for Customer service criterion in this category and it is 370 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Rent King has a higher rating than Ashley Furniture. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Rent King 2.5 stars and it is 88% greater than other in category. Ashley Furniture however was rated 1.3 stars and it is 61% greater than other in category.

Rent King and Ashley Furniture Rating Details

Customer service
2.6 (32 reviews)
1.4 (707 reviews)
Reviewer's quote

I must say I have never came across anyone with such great customer service so great when I came to Rent King in Largo FL, you guys are great and do a wonderful job with serving your customers the proper way and meeting their needs. Thank you guys once again!! :y:..

Jermaine F

...You have terrible customer service and won't be open long if you can't treat your customers better..

PissedConsumer1760599
Staff
2.8 (26 reviews)
1.7 (616 reviews)
Reviewer's quote

The staff is pleasant and takes care of business by going the extra mile. For example at Christmas I've been there when they were wrapping kids gifts for the parental customers. Store Manager in Ruskin, Jose, is a quite, well educated in his business, pleasant and willing to work through any...

Loyola

...I was told by several members of Ashley staff from customer service, the sales reps at the San Francisco store, the Manager, his supervisor on duty..

DUANE M
Exchange, Refund and Cancellation Policy
2.5 (24 reviews)
1.3 (566 reviews)
Reviewer's quote

I purchased a recliner after spending several hours in the store that was in PERFECT condition at the time of purchase with not a mark or a sign of wear on it. When it arrived at my house a few days later, there were 2 VERY noticeable tears in the fabric on the corners of the chair, which would...

Roger B

...Customer service promised a full refund to my account once they received the pictures. The pictures were sent the same day. Still no response, the have yet to pick-up the sectional and will not correspond with me through email...

Phillip B

Rent King and Ashley Furniture Pros and Cons

Pros
  • Understanding
  • Great customer service
  • Compassion
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Customer service
  • Used products
  • Racist remarks
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem

Rent King and Ashley Furniture Most Positive Reviews

Top rated reviews
5

My experience with the new management and staff is awesome. They came through for me when it matters most. I ordered a...

5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

Rent King and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

I have been renting furniture from the BRADENTON, FL. location. After just 2/3 months I decided the amt they were...

1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

Rent King and Ashley Furniture Latest Reviews

Recent published reviews
1.5

I purchased a recliner after spending several hours in the store that was in PERFECT condition at the time of purchase...

Read all 58 reviews

Phone number did not work. The lever for the recliner broke so The reclining foot rest cant be used

Read all 2767 reviews

Rent King and Ashley Furniture Products and Services

Most reviewed product and services
  • Rent King Manager (13 reviews)
  • Rent King Customer Care (4 reviews)
  • Rent King 50 Dollar Off Coupon (1 review)
  • Ashley Furniture Sofa (455 reviews)
  • Ashley Furniture Furniture Set (370 reviews)
  • Ashley Furniture Delivery Service (214 reviews)