PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Regency Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Regency Furniture

Ashley Furniture and Regency Furniture Overview

Total reviews
2873
54
Company responses
126
0
Issues resolved
15
0

Ashley Furniture and Regency Furniture Consumer Ratings

Rank
290 out of 1486 in Furniture and Decor category
386 out of 1486 in Furniture and Decor category
Customer service
248 in category
327 in category
Product or Service Quality
247 in category
194 in category
Reliability
240 in category
242 in category
Exchange, Refund and Cancellation Policy
243 in category
203 in category

Ashley Furniture and Regency Furniture Rating Details

Customer service
1.4 (767 reviews)
1.1 (28 reviews)
Reviewer's quote

...I requested time off work on 6/12 and planned a vacation for 6/18 to 6/22 and now because of the horrible customer service and outrageous wait time I have to lose a day of vacation and cancel my planned vacation. I'm more than thrilled with your company and have never been so disappointed..

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What also baffles me is the rude way Customer service handled me for both complaining as well as reporting the dishonest practices. One manager stated yesterday she is the the Corporate manager and I couldn't escalate this issue to anyone else also, the name of Execs on the board was done if my...

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Product or Service Quality
1.6 (679 reviews)
1.8 (24 reviews)
Reviewer's quote

Ashley Furniture has improved their service because they sent some workers to come out to my house and the assembly work was completed today. So, I am happy to say that the situation has been resolved. All of my furniture is now assembled and in full use..

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...And the customer service is if no help at all its like the have no regard for their customers..

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Reliability
1.3 (656 reviews)
1.3 (28 reviews)
Reviewer's quote

I bought a recliner chair along with other Furniture February 3rd 2019. The chair was regular price 799 99. About six months after owning the cushion in the seat flattened. It is the most uncomfortable chair I have ever owned in my whole life. I'm hoping there's some kind of warranty on this and...

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This place will take your money and make it the most horrible experience you will ever have when it come to getting the furniture you paid for, they wont even give you a refund even if the furniture is not delivered. Stay away there should be a zero star that's what they deserve.

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Exchange, Refund and Cancellation Policy
1.3 (615 reviews)
1.4 (24 reviews)
Reviewer's quote

I requested an exchange for a nightstand because it arrived damaged. An associate helped me out and processed an exchange. UPS had successfully picked up the item on 5/12/20 and it was delivered to the Ashley warehouse on 5/15/20 according to their tracking...

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...calls to their corporate office to get reimbursed for the damage to my walls but still the furniture that was damaged has yet to be repaired and they won't exchange it for new pieces. They are horrible people and totally unfit to run a business. If they were the last furniture company in existence I would figure out how to build my own furniture...

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Ashley Furniture and Regency Furniture Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Sales manager
  • Sales lady
Cons
  • Customer service
  • Customer service sucks
  • Quality of furniture
  • No manager phone numbers or email given
  • Took forever to delivery but not to take my money
  • No manager avaible

Ashley Furniture and Regency Furniture Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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4

Made large purchase in October 2018. After delivery on 24 Dec, discovered 3 issues: 2 have been worked out. The last...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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3.9

I call the tell me my delivery is for February 22 nothing happened I'm still waiting I called back later and they all...

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Ashley Furniture and Regency Furniture Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

I have a HUGE complaint! I came by the Waldorf store and order 3 rooms worth of furniture on 6/13/15. I wrote a check wh...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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1

On 5/30/15, I placed an order and paid cash for the following items; leather sofa and side chair and a 5 piece dinette s...

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Ashley Furniture and Regency Furniture Latest Reviews

Recent published reviews
3.8

I bought a recliner chair along with other Furniture February 3rd 2019. The chair was regular price 799 99. About six...

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No votes

since store quarantined closure....I need to ask someone about my purchase but can't get a person response. My customer...

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1.6

ordered online 2 items.on May 2...night stand and rocker. received night stand within days...today is May 28th and have...

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1

Here is how it works at Regency, You find the furniture you like, you pay for it and expect it delivered to your home....

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Ashley Furniture and Regency Furniture Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (371 reviews)
  • Ashley Furniture Delivery Service (239 reviews)
  • Regency Furniture Delivery Service (11 reviews)
  • Regency Furniture Customer Care (8 reviews)
  • Regency Furniture Shipping Service (4 reviews)