PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Raymour and Flanigan and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Raymour and Flanigan
Ashley Furniture

Raymour and Flanigan and Ashley Furniture Overview

Total reviews
451
2881
Company responses
0
126
Issues resolved
1
15

Raymour and Flanigan and Ashley Furniture Consumer Ratings

Rank
293 out of 1486 in Furniture and Decor category
291 out of 1486 in Furniture and Decor category
Customer service
206 in category
244 in category
Product or Service Quality
238 in category
244 in category
Delivery Service
202 in category
223 in category
Reliability
199 in category
239 in category

Raymour and Flanigan and Ashley Furniture Rating Details

Customer service
1.5 (100 reviews)
1.4 (772 reviews)
Reviewer's quote

...and I want all my money back plus the interest! Raymond should not be in business they are crooks taking advantage of innocent people with their fraudulent customer service scam taking messages stalling through the warranty giving hope never returning calls of taking care of major issues of paying customers....

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...I tried to contact customer service only to go to voice mail. This is the second week without any answers or call back..

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Product or Service Quality
1.6 (97 reviews)
1.6 (683 reviews)
Reviewer's quote

Poor Quality Furniture - Dishonest Company - Non-Existent Customer Service $6000 FOSTER LIVING ROOM SET We bought this set three years ago. Our household consists of my husband and myself - both over 55 years old and one declawed cat. After three years of normal wear and tear, this set has...

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...furniture business!!!!!!! Ashley makes promises of availability and never fulfills their commitment! They want to get your money only to inform you that the product is not available and then takes weeks to return your money!!!!! DO NOT PURCHASE ANYTHING FROM ASHLEY FURNITURE...

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Delivery Service
2.2 (84 reviews)
2 (608 reviews)
Reviewer's quote

... fell off now it's stuck in reclining position and tilting, I called the store they basically said there is nothing they can do once the sell is made it's the service dept problem, I am so mad. I called service dept to make an appointment (for new furniture, this is crazy) I was on hold for 1/2 hour and then told my earliest appt would be 3 weeks out, I will never ever shop at Flanigan again, I sho...

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...they sell junk furniture, no customer service/awful management and poor delivery service..

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Reliability
1.4 (80 reviews)
1.3 (661 reviews)
Reviewer's quote

What more can I can. There wasn't only no platinum protection, there was no protection.

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I placed my order at the end of April 2020!!! I got everything via UPS in which the coffee table had to be sent back BECAUSE of damage! AND NOW I HAVE A HALF SECTIONAL IN MY LIVING ROOM FOR TWO WEEKS AND WAS Supposed TO HAVE THE OTHER HALF DELIVERED TODAY AND GUESS WHAT ITS DELAYED YET AGAIN FOR...

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Raymour and Flanigan and Ashley Furniture Pros and Cons

Pros
  • Salesperson
  • Saleman
  • Sales person
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Terrible customer service
  • Inferior furniture
  • Lack of responsibility by company
  • Customer service
  • Customer service sucks
  • Quality of furniture

Raymour and Flanigan and Ashley Furniture Most Positive Reviews

Top rated reviews
5

Purchased a leather couch and ottoman and pillows love it great quality beautiful great service in store and delivery...

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5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

Great customer service and especially the drivers were very helpful. They did an excellent job handling my furniture

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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Raymour and Flanigan and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

I purchase a leather sofa from the Paramus nj R&F I thought that I had purchase a sturdy piece of furniture after tw...

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1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

I had the queen size vista bed delivered on Sept 3 2014 to my home. I am scheduled for a c section delivery on Sept 9,...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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Raymour and Flanigan and Ashley Furniture Latest Reviews

Recent published reviews
1.3

What more can I can. There wasn't only no platinum protection, there was no protection.

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1

!!
DO NOT PURCHASE ANYTHING FROM ASHLEY FURNITURE !!!Biggest crooks in the furniture business!!!!!!!
Ashley makes promises...

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No votes

Furniture was delivered but couldn't bring through door, waiting on return of furniture, now I don't want furniture I...

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1

I placed my order at the end of April 2020!!! I got everything via UPS in which the coffee table had to be sent back...

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Raymour and Flanigan and Ashley Furniture Products and Services

Most reviewed product and services
  • Raymour And Flanigan Sofa (86 reviews)
  • Raymour And Flanigan Delivery Service (52 reviews)
  • Raymour And Flanigan Customer Care (25 reviews)
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (239 reviews)