PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Raymour and Flanigan and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Raymour and Flanigan
Ashley Furniture

Raymour and Flanigan and Ashley Furniture Overview

Total reviews 474 3015
Company responses 0 126
Issues resolved 1 15

Raymour and Flanigan and Ashley Furniture Consumer Ratings

Rank
305 out of 1531 in Furniture and Decor category
303 out of 1531 in Furniture and Decor category
Customer service
231 in category
260 in category
Product or Service Quality
265 in category
267 in category
Delivery Service
228 in category
273 in category
Reliability
217 in category
254 in category

Raymour and Flanigan and Ashley Furniture Rating Details

Customer service
1.4 (115 reviews)
1.3 (847 reviews)
Reviewer's quote

After countless calls and no one calling me back, I finally found someone at customer service tell us they no longer make the chairs that came with our table. We were given an allowance of $84 per stool height chair. None even close to that price that match, the told me I would have to pay for...

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...This is such poor customer service..

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Product or Service Quality
1.5 (109 reviews)
1.5 (742 reviews)
Reviewer's quote

...They called 2 days before delivery to inform me that the product is on back order. They offered no alternative or solution. When I asked to speak to the manager, Tara C...

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Freeway service Rd in houston Tx. i would not purchase the merchandise until i was insured of how my furniture would be getting to my home, the cost of the delivery and also when it was able to be delivered which i was told no later than 09/25/2020. I was told that the 3rd party delivery company...

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Delivery Service
2.1 (95 reviews)
2 (673 reviews)
Reviewer's quote

Raymour and Flanagan in Paramus NJ has the wiser customer service and Manager Tara C That I have ever dealt with. She is rude and hung up on my 3 times. I have tried to contact customer service and Keep getting rerouted to my local store...

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And secondly, we cannot wait for these couches any longer - we have been without couches for almost a month and a half now, so instead of having the free delivery service that they were going to be providing to us because of Covid we are now planning on having to drive to the distribution center to...

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Reliability
1.4 (90 reviews)
1.3 (728 reviews)
Reviewer's quote

I ordered a platform bed with bunker board and mattress for approximately $1200. The Rep told me then the bed was not in stock that it would be in stock in about a month and recommended me a more expensive mattress that was in stock as he mentioned. I told him that I will wait. I want everything to...

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We purchased several rooms of Ashley furniture. Our kitchen table was purchased in July 2019 from Furniture and More in Rehoboth Beach Delaware. Our table keeps getting Knick’s with white paint coming through. We are only two people with no children and are very careful of our furniture. It looks...

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Raymour and Flanigan and Ashley Furniture Pros and Cons

Pros
  • Salesperson
  • Saleman
  • Layout of store
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Terrible customer service
  • Lack of responsibility by company
  • Inferior furniture
  • Customer service
  • Customer service sucks
  • Quality of furniture

Raymour and Flanigan and Ashley Furniture Most Positive Reviews

Top rated reviews
5

Purchased a leather couch and ottoman and pillows love it great quality beautiful great service in store and delivery...

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5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

Great customer service and especially the drivers were very helpful. They did an excellent job handling my furniture

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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Raymour and Flanigan and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

I purchase a leather sofa from the Paramus nj R&F I thought that I had purchase a sturdy piece of furniture after tw...

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1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

I had the queen size vista bed delivered on Sept 3 2014 to my home. I am scheduled for a c section delivery on Sept 9,...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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Raymour and Flanigan and Ashley Furniture Latest Reviews

Recent published reviews
1.7

In July someone came to fix our table and told us we would get 4 new chairs ( 3 had problems) its now 22nd of September...

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1

Can someone please call me regarding placing a order

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1.6

I ordered a platform bed with bunker board and mattress for approximately $1200. The Rep told me then the bed was not...

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1.6

I have purchased several furniture items on 9/20/20 from the store at 14810 N. Freeway service Rd in houston Tx. i...

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Raymour and Flanigan and Ashley Furniture Products and Services

Most reviewed product and services
  • Raymour And Flanigan Sofa (86 reviews)
  • Raymour And Flanigan Delivery Service (52 reviews)
  • Raymour And Flanigan Customer Care (28 reviews)
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (246 reviews)