PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Raymour and Flanigan as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Raymour and Flanigan

Ashley Furniture and Raymour and Flanigan Overview

Total reviews 3043 479
Company responses 126 0
Issues resolved 15 1

Ashley Furniture and Raymour and Flanigan Consumer Ratings

Rank
309 out of 1544 in Furniture and Decor category
311 out of 1544 in Furniture and Decor category
Customer service
248 in category
221 in category
Product or Service Quality
256 in category
251 in category
Reliability
244 in category
210 in category
Delivery Service
258 in category
219 in category

Ashley Furniture and Raymour and Flanigan Rating Details

Customer service
1.3 (861 reviews)
1.4 (119 reviews)
Reviewer's quote

Rude store manager in Huntsville, AL, and needs additional customer service training..

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...I immediately called customer service and was told to put DW-40. Who puts WD-40 on wood?! I called back again, spoke to someone else, and was told I need to wait for a technician to come by. At first I got a waiting time of a few weeks(!!!) but after begging, the waiting time went down to a week...

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Product or Service Quality
1.5 (753 reviews)
1.5 (112 reviews)
Reviewer's quote

...of no response we asked for a refund and even though the purchase was threw a physical store they were unable to help me and referred me to corporate cust service, the furniture was picked up by Ashley for the refund it has now been over a month out of a 4-month ordeal and no response from Ashley. Cust service wait times...

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...I've contacted customer service and told them I don't want this chair anymore, where i was told I could only have it repaired . So, as I am very angry about this, I finally agreed to have service come in. Only to be told it would be November 3rd, before I can get any help...

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Reliability
1.3 (742 reviews)
1.4 (93 reviews)
Reviewer's quote

Bought a loveseat mid June, delivery was delayed until August then we received a dirty used loveseat. We had to return it to the store ourselves then 2 weeks later they deliver another loveseat, this one has a large burn on the seat. Almost 5 months and still no loveseat or communication from...

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Horrible experience! From delivery of defective furniture (once you receive..it's YOURS) and.the very worst customer service. My advice is never shop Raymour and Flanigan. You will pay top dollar for cheap furniture. They do not stand behind their sales. The couch and love seat very poor quality...

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Delivery Service
2 (690 reviews)
2.1 (97 reviews)
Reviewer's quote

And secondly, we cannot wait for these couches any longer - we have been without couches for almost a month and a half now, so instead of having the free delivery service that they were going to be providing to us because of Covid we are now planning on having to drive to the distribution center to...

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After countless calls and no one calling me back, I finally found someone at customer service tell us they no longer make the chairs that came with our table. We were given an allowance of $84 per stool height chair. None even close to that price that match, the told me I would have to pay for...

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Ashley Furniture and Raymour and Flanigan Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Salesperson
  • Saleman
  • Layout of store
Cons
  • Customer service
  • Customer service sucks
  • Quality of furniture
  • Terrible customer service
  • Lack of responsibility by company
  • Inferior furniture

Ashley Furniture and Raymour and Flanigan Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

Purchased a leather couch and ottoman and pillows love it great quality beautiful great service in store and delivery...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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5

Great customer service and especially the drivers were very helpful. They did an excellent job handling my furniture

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Ashley Furniture and Raymour and Flanigan Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

I purchase a leather sofa from the Paramus nj R&F I thought that I had purchase a sturdy piece of furniture after tw...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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1

I had the queen size vista bed delivered on Sept 3 2014 to my home. I am scheduled for a c section delivery on Sept 9,...

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Ashley Furniture and Raymour and Flanigan Latest Reviews

Recent published reviews
1

We purchased a dinning set 6/2020 and when unboxed the support leg for the table was defective. After many weeks of no...

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1.7

I placed an order for a dining room table. During set up I noticed the delivery guy struggling with opening/closing the...

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No votes

I want to reinstate my as ccount as in market fir furniture for one of my 3 homes....
Second time cancelked for non use.....

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1

I have never experienced such horrible customer service. I have always spoken highly about Raymour and Flanigan but...

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Ashley Furniture and Raymour and Flanigan Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (246 reviews)
  • Raymour And Flanigan Sofa (86 reviews)
  • Raymour And Flanigan Delivery Service (52 reviews)
  • Raymour And Flanigan Protection Plan (17 reviews)