PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Raymour and Flanigan as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Raymour and Flanigan

Ashley Furniture and Raymour and Flanigan Overview

Total reviews
2743
440
Company responses
126
0
Issues resolved
14
1

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2743 reviews. It is 2303 reviews more than Raymour and Flanigan received since Feb 25, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Ashley Furniture customer support team than with Raymour and Flanigan customer service.

Ashley Furniture and Raymour and Flanigan Consumer Ratings

Rank
269 out of 2128 in Furniture and Decor category
237 out of 2128 in Furniture and Decor category
Customer service
228 in category
186 in category
Product or Service Quality
232 in category
221 in category
Staff
229 in category
135 in category

According to consumer ratings and reviews, Raymour and Flanigan ranks 32 points higher in the Furniture and Decor category than Ashley Furniture. People gave Ashley Furniture 1.4 stars for Customer service criterion in Furniture and Decor category and it is 367 points higher than the worst rated brand in this category. At the same time, Raymour and Flanigan was rated 1.5 stars for Customer service criterion in this category and it is 409 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Raymour and Flanigan has a higher rating than Raymour and Flanigan. Regarding Staff criterion, consumers gave Ashley Furniture 1.8 stars and it is 62% greater than other in category. Raymour and Flanigan however was rated 2.2 stars and it is 77% greater than other in category.

Ashley Furniture and Raymour and Flanigan Rating Details

Customer service
1.4 (686 reviews)
1.5 (95 reviews)
Reviewer's quote

Since then Ashley has changed our "delivery" date 3 times! Each change included a complete stone-walling by the customer service reps of Ashley. Our 3rd delivery date was the most ridiculous of all. My wife received a robo type call that stated our delivery date and to only contact them if someone...

Lottie

...I believed that since I am a good customer, I should have gotten a replacement sooner. I also purchased other products on that same day for a total of $1152. 25 and have brought other furniture in the past and have been completely satisfied..

Lee j
Product or Service Quality
1.6 (606 reviews)
1.6 (91 reviews)
Reviewer's quote

We purchased a sectional and its falling about at the at the seams just after 6 months and they refused to assist us.

Jazell

...Company isn’t guaranteeing quality just continual repairing. Watch their warranty..

PissedConsumer1486634
Staff
1.8 (601 reviews)
2.2 (81 reviews)
Reviewer's quote

...These guys need a new delivery company and a new staff that knows what is going on. :angry: ***..

Vernon D

my sofa and loveseat came and it only took 33 days! I will never shop there again!

PissedConsumer1698753

Ashley Furniture and Raymour and Flanigan Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Saleman
  • Salesperson
  • Layout of store
Cons
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem
  • Terrible customer service
  • Inferior furniture
  • Lack of responsibility by company

Ashley Furniture and Raymour and Flanigan Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

5

Purchased a leather couch and ottoman and pillows love it great quality beautiful great service in store and delivery...

Ashley Furniture and Raymour and Flanigan Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

1

I purchase a leather sofa from the Paramus nj R&F I thought that I had purchase a sturdy piece of furniture after tw...

Ashley Furniture and Raymour and Flanigan Latest Reviews

Recent published reviews
1.4

defective sectionl sofa falling apart at the seams

Read all 2743 reviews
2.2

my sofa and loveseat came and it only took 33 days! I will never shop there again!

Read all 440 reviews

Ashley Furniture and Raymour and Flanigan Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (452 reviews)
  • Ashley Furniture Furniture Set (361 reviews)
  • Ashley Furniture Delivery Service (213 reviews)
  • Raymour And Flanigan Sofa (84 reviews)
  • Raymour And Flanigan Delivery Service (51 reviews)
  • Raymour And Flanigan Customer Care (25 reviews)