PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Raymour and Flanigan as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Raymour and Flanigan

Ashley Furniture and Raymour and Flanigan Overview

Total reviews
2773
446
Company responses
126
0
Issues resolved
15
1

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2773 reviews. It is 2327 reviews more than Raymour and Flanigan received since Feb 25, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Ashley Furniture customer support team than with Raymour and Flanigan customer service.

Ashley Furniture and Raymour and Flanigan Consumer Ratings

Rank
270 out of 1895 in Furniture and Decor category
272 out of 1895 in Furniture and Decor category
Customer service
237 in category
195 in category
Product or Service Quality
239 in category
227 in category
Staff
240 in category
143 in category

According to consumer ratings and reviews, Ashley Furniture ranks 2 points higher in the Furniture and Decor category than Raymour and Flanigan. People gave Ashley Furniture 1.4 stars for Customer service criterion in Furniture and Decor category and it is 371 points higher than the worst rated brand in this category. At the same time, Raymour and Flanigan was rated 1.5 stars for Customer service criterion in this category and it is 413 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Raymour and Flanigan has a higher rating than Ashley Furniture. Regarding Staff criterion, consumers gave Ashley Furniture 1.7 stars and it is 61% greater than other in category. Raymour and Flanigan however was rated 2.2 stars and it is 76% greater than other in category.

Ashley Furniture and Raymour and Flanigan Rating Details

Customer service
1.4 (710 reviews)
1.5 (99 reviews)
Reviewer's quote

...You have terrible customer service and won't be open long if you can't treat your customers better..

PissedConsumer1760599

...and I want all my money back plus the interest! Raymond should not be in business they are crooks taking advantage of innocent people with their fraudulent customer service scam taking messages stalling through the warranty giving hope never returning calls of taking care of major issues of paying customers....

Paula S
Product or Service Quality
1.5 (625 reviews)
1.6 (96 reviews)
Reviewer's quote

...problems Ashley been having, I just not sure you are a very good company, you need to care more about your customers, I have also contacted the BBB on the service I have received from you. And I will again if I do not receive my sofa or you do not make things right. I will tell other do as...

Carolyn C

Poor Quality Furniture - Dishonest Company - Non-Existent Customer Service $6000 FOSTER LIVING ROOM SET We bought this set three years ago. Our household consists of my husband and myself - both over 55 years old and one declawed cat. After three years of normal wear and tear, this set has...

Rebecca S
Staff
1.7 (618 reviews)
2.2 (83 reviews)
Reviewer's quote

...I was told by several members of Ashley staff from customer service, the sales reps at the San Francisco store, the Manager, his supervisor on duty..

DUANE M

my sofa and loveseat came and it only took 33 days! I will never shop there again!

PissedConsumer1698753

Ashley Furniture and Raymour and Flanigan Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Saleman
  • Salesperson
  • Layout of store
Cons
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem
  • Terrible customer service
  • Inferior furniture
  • Lack of responsibility by company

Ashley Furniture and Raymour and Flanigan Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

5

Purchased a leather couch and ottoman and pillows love it great quality beautiful great service in store and delivery...

Ashley Furniture and Raymour and Flanigan Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

1

I purchase a leather sofa from the Paramus nj R&F I thought that I had purchase a sturdy piece of furniture after tw...

Ashley Furniture and Raymour and Flanigan Latest Reviews

Recent published reviews

Looking for replacement drawer pulls for Ashley Dining room China Base sku number 315299683 Ashl D435-70 50X18X32...

Read all 2773 reviews
1

Raymour sold me a $4072.98 inadequate deteriorating bedroom set. I purchased a 5-year protection plan. My calls and comp...

Read all 446 reviews

Ashley Furniture and Raymour and Flanigan Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (456 reviews)
  • Ashley Furniture Furniture Set (370 reviews)
  • Ashley Furniture Delivery Service (215 reviews)
  • Raymour And Flanigan Sofa (85 reviews)
  • Raymour And Flanigan Delivery Service (51 reviews)
  • Raymour And Flanigan Customer Care (25 reviews)