PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Raymour and Flanigan as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Raymour and Flanigan

Ashley Furniture and Raymour and Flanigan Overview

Total reviews 3126 516
Company responses 126 0
Issues resolved 15 1

Ashley Furniture and Raymour and Flanigan Consumer Ratings

Rank
316 out of 1478 in Furniture and Decor category
318 out of 1478 in Furniture and Decor category
Customer service
273 in category
228 in category
Product or Service Quality
275 in category
280 in category
Reliability
257 in category
246 in category
Delivery Service
272 in category
232 in category

Ashley Furniture and Raymour and Flanigan Rating Details

Customer service
1.3 (909 reviews)
1.4 (141 reviews)
Reviewer's quote

...Furthermore, I called customer service almost daily to figure out what's going on. My wall clock somehow doesn't show up. Come to find out, On December 26, 2000, I'm not able to get my wall clock...

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This may be the absolute worst customer service I've experienced. I ordered a mattress online and decided within 24 hours that I wanted something more plush. I tried live chatting to revise my order..

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Product or Service Quality
1.5 (791 reviews)
1.5 (127 reviews)
Reviewer's quote

When I called Ashley Customer Service the representative said they refuse to do anything about it because I signed the delivery receipt. All I want is for Ashley to do the right thing and repair the damage they caused. I paid a lot of money for a piece of furniture that is damaged but they dont...

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Hello, I am writing to let you know how dissatisfied I am with your products. I have purchased a mattress from you and it hasn't held it's shape. I purchased a couch from you in 2017 and was convinced buying the protection plan was worth the money, which it was not...

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Reliability
1.3 (783 reviews)
1.3 (113 reviews)
Reviewer's quote

Ordered server in late Dec. 2020 went to pick up at distributor and had disrespectful and lazy dockworker that refused to load me because he deliberately backed me into dock with my tail gate down and refused to load me so i had to do it my self my wife asked him for his name and he refused to give...

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Upon arriving at the store , I tried to make a payment on my credit account. The credit specialist (m61f) made a mistake with the payment and tried to make it seem like I did something wrong. She continued taking care of other customers and never paid any attention to me after waiting for her to...

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Delivery Service
1.9 (733 reviews)
2 (113 reviews)
Reviewer's quote

She checked and said she would transfer me to delivery service as she showed nothing on her end. The "helpful" (read blase attitude) guy in delivery service asked if I got an email or text? Told him no, that's why I was calling. He said if I didn't get confirmation, obviously I wasn't getting a...

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the Customer Service suggested that not having the furniture in time for Christmas was actually my fault because I should have called sooner to get a refund or buy something else! Of course this does not make sense, and I'm feeling insulted! Now I have to spend Christmas without a sofa and have to...

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Ashley Furniture and Raymour and Flanigan Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Salesperson
  • Selection
  • Saleman
Cons
  • Customer service
  • Customer service sucks
  • Quality of furniture
  • Terrible customer service
  • Lack of follow through
  • Lack of responsibility by company

Ashley Furniture and Raymour and Flanigan Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

Purchased a leather couch and ottoman and pillows love it great quality beautiful great service in store and delivery...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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5

Great customer service and especially the drivers were very helpful. They did an excellent job handling my furniture

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Ashley Furniture and Raymour and Flanigan Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

I purchase a leather sofa from the Paramus nj R&F I thought that I had purchase a sturdy piece of furniture after tw...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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1

I had the queen size vista bed delivered on Sept 3 2014 to my home. I am scheduled for a c section delivery on Sept 9,...

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Ashley Furniture and Raymour and Flanigan Latest Reviews

Recent published reviews
No votes

They never call or answer they phone

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No votes

Faulty chair it's not worth the money

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No votes

My credit card got declined due of funds and I need assistance on how to pay for it. Please.

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No votes

Sept 18, 2020 I made an on-line purchase #08220W2HNFE, after several weeks of waiting and other issues Finally Nov 23,...

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Ashley Furniture and Raymour and Flanigan Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (481 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (246 reviews)
  • Raymour And Flanigan Sofa (91 reviews)
  • Raymour And Flanigan Delivery Service (52 reviews)
  • Raymour And Flanigan Protection Plan (17 reviews)