PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Raymour and Flanigan as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Raymour and Flanigan

Ashley Furniture and Raymour and Flanigan Overview

Total reviews
2939
456
Company responses
126
0
Issues resolved
15
1

Ashley Furniture and Raymour and Flanigan Consumer Ratings

Rank
297 out of 1500 in Furniture and Decor category
299 out of 1500 in Furniture and Decor category
Customer service
250 in category
216 in category
Product or Service Quality
256 in category
248 in category
Reliability
243 in category
205 in category
Exchange, Refund and Cancellation Policy
245 in category
212 in category

Ashley Furniture and Raymour and Flanigan Rating Details

Customer service
1.4 (806 reviews)
1.5 (104 reviews)
Reviewer's quote

They would call, text and email to confirm a delivery date and window, only to have us drive down, take off from work and get no showed! The customer service number is basically useless. It would take 30 minutes to an hour to get a person to answer, and sometimes they would hang up on me once they...

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...and I want all my money back plus the interest! Raymond should not be in business they are crooks taking advantage of innocent people with their fraudulent customer service scam taking messages stalling through the warranty giving hope never returning calls of taking care of major issues of paying customers....

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Product or Service Quality
1.5 (708 reviews)
1.6 (99 reviews)
Reviewer's quote

...What has happened to customer service in this day and age?!!?..

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Poor Quality Furniture - Dishonest Company - Non-Existent Customer Service $6000 FOSTER LIVING ROOM SET We bought this set three years ago. Our household consists of my husband and myself - both over 55 years old and one declawed cat. After three years of normal wear and tear, this set has...

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Reliability
1.3 (687 reviews)
1.4 (82 reviews)
Reviewer's quote

ashley homestore furniture has jerked me around for 9 months regarding my order. they can't deliver it in full, then claim they are delivering it in full, then show up with only one item. now i have been charged for all my missing items and delivery fees as well which should have been free. they...

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I placed an order on June 2nd and today is July 7th I never get any shipping update yet. Try to reach over the phone, chat and email they never get back to me. Their whole phone system is corrupted. Even I did try to contact with their corporate office but same result. No one will pickup your phone...

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Exchange, Refund and Cancellation Policy
1.3 (640 reviews)
1.4 (79 reviews)
Reviewer's quote

Finally, today I was able to get a person after waiting 25 minutes on hold, and explained that I wanted a refund for the $69. 99, she emailed a supervisor and I finally had to speak to a supervisor "Harley in New Braunsfel, TX. She was RUDE, CURT, and didn't want to hear anything of what was told...

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...We got a refund instead..

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Ashley Furniture and Raymour and Flanigan Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Salesperson
  • Saleman
  • Sales person
Cons
  • Customer service
  • Customer service sucks
  • Quality of furniture
  • Terrible customer service
  • Inferior furniture
  • Lack of responsibility by company

Ashley Furniture and Raymour and Flanigan Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

Purchased a leather couch and ottoman and pillows love it great quality beautiful great service in store and delivery...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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5

Great customer service and especially the drivers were very helpful. They did an excellent job handling my furniture

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Ashley Furniture and Raymour and Flanigan Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

I purchase a leather sofa from the Paramus nj R&F I thought that I had purchase a sturdy piece of furniture after tw...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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1

I had the queen size vista bed delivered on Sept 3 2014 to my home. I am scheduled for a c section delivery on Sept 9,...

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Ashley Furniture and Raymour and Flanigan Latest Reviews

Recent published reviews
1

Kevin a salesperson. Lied and discriminated against me with the help of the store manager. I shopped the store. Two days...

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2.3

I did buy platinum protection plan on a lazy chair when I called and complain that the chair start to peel off I was...

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No votes

I'm order was set for july 11, 2020 between 8am and 12p, One call are notified us around our delivery.

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1

I placed an order on June 2nd and today is July 7th I never get any shipping update yet. Try to reach over the phone,...

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Ashley Furniture and Raymour and Flanigan Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (241 reviews)
  • Raymour And Flanigan Sofa (86 reviews)
  • Raymour And Flanigan Delivery Service (52 reviews)
  • Raymour And Flanigan Customer Care (26 reviews)