PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Premium Poly Patios as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Premium Poly Patios

Ashley Furniture and Premium Poly Patios Overview

Total reviews
2873
15
Company responses
126
0
Issues resolved
15
0

Ashley Furniture and Premium Poly Patios Consumer Ratings

Rank
290 out of 1486 in Furniture and Decor category
105 out of 1486 in Furniture and Decor category
Customer service
248 in category
81 in category
Product or Service Quality
247 in category
46 in category
Reliability
240 in category
55 in category
Exchange, Refund and Cancellation Policy
243 in category
41 in category

Ashley Furniture and Premium Poly Patios Rating Details

Customer service
1.4 (767 reviews)
2.7 (12 reviews)
Reviewer's quote

...I requested time off work on 6/12 and planned a vacation for 6/18 to 6/22 and now because of the horrible customer service and outrageous wait time I have to lose a day of vacation and cancel my planned vacation. I'm more than thrilled with your company and have never been so disappointed..

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...This is horrible customer service and our Company leases to retail stores and restaurants for large developers and universities so we know what should be expected..

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Product or Service Quality
1.6 (679 reviews)
3.3 (9 reviews)
Reviewer's quote

Ashley Furniture has improved their service because they sent some workers to come out to my house and the assembly work was completed today. So, I am happy to say that the situation has been resolved. All of my furniture is now assembled and in full use..

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...Best quality, good price, and a great team to help you get exactly what you need. Sales person was just amazing, professional and friendly. He took care of the taste of furniture we had in mind and was very patient with the tons of questions we had...

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Reliability
1.3 (656 reviews)
3 (10 reviews)
Reviewer's quote

I bought a recliner chair along with other Furniture February 3rd 2019. The chair was regular price 799 99. About six months after owning the cushion in the seat flattened. It is the most uncomfortable chair I have ever owned in my whole life. I'm hoping there's some kind of warranty on this and...

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Charges without receiving order.Calling them with no answer.Emailing them with no response.I will never do business with them again!!Save your money

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Exchange, Refund and Cancellation Policy
1.3 (615 reviews)
3.2 (9 reviews)
Reviewer's quote

I requested an exchange for a nightstand because it arrived damaged. An associate helped me out and processed an exchange. UPS had successfully picked up the item on 5/12/20 and it was delivered to the Ashley warehouse on 5/15/20 according to their tracking...

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...So, they tie up your credit card for almost a month by refusing to immediately refund your money on a purchase that they could have never satisfied in the first place. This is a scam..

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Ashley Furniture and Premium Poly Patios Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Immediate attention
Cons
  • Customer service
  • Customer service sucks
  • Quality of furniture
  • Website
  • Product reliability
  • Customer service

Ashley Furniture and Premium Poly Patios Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

Best furniture company ! I had great experience with them. Awesome Quality, Delivery & Customer Service. I bought a set...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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5

We decided to go with Premium Poly Patios after speaking with one of their online chat agents. They knew the product...

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Ashley Furniture and Premium Poly Patios Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

These people advertise that they have items that they know they don't carry and will never carry. You order the item....

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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1

I ordered a porch glider and was told it would be shipped in ten to twelve days. After fourteen days I tried contacting...

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Ashley Furniture and Premium Poly Patios Latest Reviews

Recent published reviews
3.8

I bought a recliner chair along with other Furniture February 3rd 2019. The chair was regular price 799 99. About six...

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2

I placed a large order and was told I would receive a follow-up email with approximate time of delivery. I did not...

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1.6

ordered online 2 items.on May 2...night stand and rocker. received night stand within days...today is May 28th and have...

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1

Charges without receiving order.Calling them with no answer.Emailing them with no response.I will never do business...

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Ashley Furniture and Premium Poly Patios Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (371 reviews)
  • Ashley Furniture Delivery Service (239 reviews)
  • Premium Poly Patios Customer Care (6 reviews)
  • Premium Poly Patios Sales Representative (1 review)