PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pottery Barn Kids and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pottery Barn Kids

Pottery Barn Kids

Has verified representatives
1.7
Pottery Barn Kids
Ashley Furniture

Pottery Barn Kids and Ashley Furniture Overview

Total reviews
202
2777
Company responses
19
126
Issues resolved
4
15

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2777 reviews. It is 2575 reviews more than Pottery Barn Kids received since Apr 24, 2010. Pottery Barn Kids responds to reviews and communicates with its consumers more often than Ashley Furniture. Pottery Barn Kids customer service team contacts its customers via PissedConsumer.com in 9 percent of cases. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Pottery Barn Kids customer support team than with Ashley Furniture customer service.

Pottery Barn Kids and Ashley Furniture Consumer Ratings

Rank
319 out of 1895 in Furniture and Decor category
271 out of 1895 in Furniture and Decor category
Customer service
305 in category
238 in category
Staff
316 in category
240 in category
Reliability
215 in category
228 in category

According to consumer ratings and reviews, Ashley Furniture ranks 48 points higher in the Furniture and Decor category than Pottery Barn Kids. People gave Pottery Barn Kids 1.1 stars for Customer service criterion in Furniture and Decor category and it is 302 points higher than the worst rated brand in this category. At the same time, Ashley Furniture was rated 1.4 stars for Customer service criterion in this category and it is 369 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Ashley Furniture has a higher rating than Pottery Barn Kids. Regarding Reliability criterion, consumers gave Pottery Barn Kids 1.4 stars and it is 65% greater than other in category. Ashley Furniture however was rated 1.3 stars and it is 62% greater than other in category.

Pottery Barn Kids and Ashley Furniture Rating Details

Customer service
1.1 (120 reviews)
1.4 (713 reviews)
Reviewer's quote

...My grand daughter has been born and doesn’t have a crib! My experience with customer service was horrible! I have never in my life experienced such a thing. Usually, you get what you pay for. I paid $1200 for a crib but I could’ve gotten better service at Walmart...

hattie s

...Terrible customer service. Bought a mattress. It was supposed to be new but an obsolete model...

PissedConsumer1770149
Staff
1.4 (101 reviews)
1.7 (620 reviews)
Reviewer's quote

On 11/6, I ordered a bed for my son for his new bedroom - he’s having surgery in December and we promised a new bed for surgery recovery and Christmas.On 11/20 I called for an updated status for delivery and was told that my product was no longer available and would not be coming. I was not made...

Erica A

...I was told by several members of Ashley staff from customer service, the sales reps at the San Francisco store, the Manager, his supervisor on duty..

DUANE M
Reliability
1.4 (100 reviews)
1.3 (609 reviews)
Reviewer's quote

My kids have been asking for a new backpacks for the last two years. I finally caved, even though their Lands End was still in mint condition, and let them pick out pottery barn ones. Double the price and 4 weeks in use the first one has a rip at the seam, the other the chest buckle is unraveling...

Mollie

They overcharged me $300 in CASH to cover extended warranty which I stated 5 times that I did NOT want and they told me they had a coupon to cover it but when I received my statement I was charged an additional $300!!! So $600 for extended warranty which I had already said I did not want!!! Plus...

Mirta

Pottery Barn Kids and Ashley Furniture Pros and Cons

Pros
  • Products
  • Nightmare
  • Items available for purchase
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Customer service
  • Very poor customer service
  • Lack of real solution
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem

Pottery Barn Kids and Ashley Furniture Most Positive Reviews

Top rated reviews
5

Checking on Partial delivery received

5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

Pottery Barn Kids and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

This is my second bad experience with pottery barn kids. Over the summer I ordered a beach tote bag. My card was...

1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

Pottery Barn Kids and Ashley Furniture Latest Reviews

Recent published reviews
1

They canceled my first order. Then I called to reorder and they charged me $600 more for the same item! I told the rep,...

Read all 202 reviews
2.8

Made a purchase 01/16/2020. Table, chairs, sofa, love seat, recliner. Delivery scheduled for 01/26/2020 between 3-7....

Read all 2777 reviews

Pottery Barn Kids and Ashley Furniture Products and Services

Most reviewed product and services
  • Pottery Barn Kids Customer Care (39 reviews)
  • Pottery Barn Kids Shipping Service (22 reviews)
  • Pottery Barn Kids Backpack (9 reviews)
  • Ashley Furniture Sofa (456 reviews)
  • Ashley Furniture Furniture Set (370 reviews)
  • Ashley Furniture Delivery Service (217 reviews)