PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pottery Barn Kids and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pottery Barn Kids
Ashley Furniture

Pottery Barn Kids and Ashley Furniture Overview

Total reviews 207 3045
Company responses 19 126
Issues resolved 4 15

Pottery Barn Kids and Ashley Furniture Consumer Ratings

Rank
372 out of 1546 in Furniture and Decor category
312 out of 1546 in Furniture and Decor category
Customer service
316 in category
253 in category
Reliability
217 in category
248 in category
Delivery Service
304 in category
261 in category
Exchange, Refund and Cancellation Policy
228 in category
237 in category

Pottery Barn Kids and Ashley Furniture Rating Details

Customer service
1.1 (123 reviews)
1.3 (863 reviews)
Reviewer's quote

...Customer service cannot do anything other than repeat the mistake of voiding the old card and issuing a new one. All manner of errors occur, from forgetting to void to forgetting to issue a new card. Why is there no escalation path???..

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Poor customer service. The last person I talked to was arrogant with no customer skills..

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Reliability
1.4 (103 reviews)
1.3 (743 reviews)
Reviewer's quote

Ordered a dollhouse for Christmas gift . Decided to open it to make sure there is no damage . It was damaged on one window . Was over the 30 days by 4 days so they wont replace it . Pretty sad . Just make sure when you receive any product to open it within the month . Lesson learned

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ashley furniture was supposedly to deliver new purchased bed however they never came/lied about the times/lied about happened and then lied even though i have evidence on my text message they were to deliver the bedding on sunday, october 25 and lied that they call thirty minutes before they...

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Delivery Service
1.6 (99 reviews)
2 (691 reviews)
Reviewer's quote

After calling customer service and wasting an hr trying to get through and having the call drop and emailing several times and having to track all the charges on the card to make sure it did not get charged. It was a waste of time and a huge pain in the butt and got a bit confusing. They really...

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And secondly, we cannot wait for these couches any longer - we have been without couches for almost a month and a half now, so instead of having the free delivery service that they were going to be providing to us because of Covid we are now planning on having to drive to the distribution center to...

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Exchange, Refund and Cancellation Policy
1.3 (99 reviews)
1.3 (684 reviews)
Reviewer's quote

...At this time I was offered a $254 credit and that my order would be refunded. My order was never refunded. On 11/23, I called customer service to find out that my credit card was still charged and that the refund had never been processed for a product that is no longer available...

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After many weeks of no response we asked for a refund and even though the purchase was threw a physical store they were unable to help me and referred me to corporate cust service, the furniture was picked up by Ashley for the refund it has now been over a month out of a 4-month ordeal and no...

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Pottery Barn Kids and Ashley Furniture Pros and Cons

Pros
  • Products
  • Items available for purchase
  • Cute stuff
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Customer service
  • Lack of real solution
  • Very poor customer service
  • Customer service
  • Customer service sucks
  • Quality of furniture

Pottery Barn Kids and Ashley Furniture Most Positive Reviews

Top rated reviews
4.4

I ordered a doodles backpack for my daughter. Within three weeks my 64.00 purchase was falling apart. I contacted PB...

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5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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4.3

So I called PBK today and I got Rhonda on the phone. She was the rudest customer service representative ever!!! I've...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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Pottery Barn Kids and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

This is my second bad experience with pottery barn kids. Over the summer I ordered a beach tote bag. My card was...

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1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

Stay away from Pottery Barn when ordering insulated lunch sacks. The liners rip away from the seam after one week of no...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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Pottery Barn Kids and Ashley Furniture Latest Reviews

Recent published reviews
3.2

Ordered a dollhouse for Christmas gift . Decided to open it to make sure there is no damage . It was damaged on one...

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1

ashley furniture was supposedly to deliver new purchased bed however they never came/lied about the times/lied about...

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3.3

Returned a gift for merchandise card and it never arrives. Customer service cannot do anything other than repeat the mis...

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1

Poor customer service. The last person I talked to was arrogant with no customer skills

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Pottery Barn Kids and Ashley Furniture Products and Services

Most reviewed product and services
  • Pottery Barn Kids Shipping Service (22 reviews)
  • Pottery Barn Kids Bed (9 reviews)
  • Pottery Barn Kids Backpack (9 reviews)
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (246 reviews)