PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Pottery Barn Kids as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Pottery Barn Kids

Ashley Furniture and Pottery Barn Kids Overview

Total reviews 3087 207
Company responses 126 19
Issues resolved 15 4

Ashley Furniture and Pottery Barn Kids Consumer Ratings

Rank
312 out of 1550 in Furniture and Decor category
373 out of 1550 in Furniture and Decor category
Customer service
272 in category
338 in category
Product or Service Quality
272 in category
268 in category
Reliability
260 in category
230 in category
Delivery Service
273 in category
321 in category

Ashley Furniture and Pottery Barn Kids Rating Details

Customer service
1.3 (889 reviews)
1.1 (123 reviews)
Reviewer's quote

I go in today and use the online operator for them to connect me to the local customer service agent for him to tell me its on back order and it won't be available until after December 31st. When I ask how come i was not contacted it, Hayden told me that delivery dates and time can change without...

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...Customer service cannot do anything other than repeat the mistake of voiding the old card and issuing a new one. All manner of errors occur, from forgetting to void to forgetting to issue a new card. Why is there no escalation path???..

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Product or Service Quality
1.5 (774 reviews)
1.5 (90 reviews)
Reviewer's quote

...This has been the worst quality couch I have ever owned. When I called to complain I was mocked by the representative named Joel stating he was corporate, and he was a supervisor. He basically was mocking me saying well ma'am i don't know what you have done to the couch in 7 months to destroy it...

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...Just make sure when you receive any product to open it within the month . Lesson learned..

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Reliability
1.3 (767 reviews)
1.4 (103 reviews)
Reviewer's quote

Purchased couch/loveseat Oct 1st with expected delivery on 11/12. Couch was finally delivered on 11/26. Still no date for loveseat to be delivered. Was told 12/3 and then 12/8 and now 12/26. They can cancel the order but will not be able to return the couch since its already delivered...... are you...

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No resolution for quality issue on a furniture piece

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Delivery Service
2 (716 reviews)
1.6 (99 reviews)
Reviewer's quote

And secondly, we cannot wait for these couches any longer - we have been without couches for almost a month and a half now, so instead of having the free delivery service that they were going to be providing to us because of Covid we are now planning on having to drive to the distribution center to...

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After calling customer service and wasting an hr trying to get through and having the call drop and emailing several times and having to track all the charges on the card to make sure it did not get charged. It was a waste of time and a huge pain in the butt and got a bit confusing. They really...

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Ashley Furniture and Pottery Barn Kids Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Products
  • Items available for purchase
  • Cute stuff
Cons
  • Customer service
  • Customer service sucks
  • Quality of furniture
  • Customer service
  • Lack of real solution
  • Very poor customer service

Ashley Furniture and Pottery Barn Kids Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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4.4

I ordered a doodles backpack for my daughter. Within three weeks my 64.00 purchase was falling apart. I contacted PB...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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4.3

So I called PBK today and I got Rhonda on the phone. She was the rudest customer service representative ever!!! I've...

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Ashley Furniture and Pottery Barn Kids Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

This is my second bad experience with pottery barn kids. Over the summer I ordered a beach tote bag. My card was...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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1

Stay away from Pottery Barn when ordering insulated lunch sacks. The liners rip away from the seam after one week of no...

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Ashley Furniture and Pottery Barn Kids Latest Reviews

Recent published reviews
1

I recently purchased a Mattress from you, and received it in 3 days--GREAT! Being handicapped, I needed to get electric...

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3.2

Ordered a dollhouse for Christmas gift . Decided to open it to make sure there is no damage . It was damaged on one...

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1

We purchased a recliner from Ashley in June 2016. It now shows wear on right arm &;;;;; head rest. The padding in...

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3.3

Returned a gift for merchandise card and it never arrives. Customer service cannot do anything other than repeat the mis...

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Ashley Furniture and Pottery Barn Kids Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (478 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (246 reviews)
  • Pottery Barn Kids Shipping Service (22 reviews)
  • Pottery Barn Kids Bed (9 reviews)
  • Pottery Barn Kids Backpack (9 reviews)