PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about PBteen and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

PBteen
Ashley Furniture

PBteen and Ashley Furniture Overview

Total reviews 185 3721
Company responses 30 126
Issues resolved 6 20

PBteen and Ashley Furniture Consumer Ratings

Rank
528 out of 2270 in Furniture and Decor category
501 out of 2270 in Furniture and Decor category
Customer service
450 in category
435 in category
Delivery Service
558 in category
417 in category
Exchange, Refund and Cancellation Policy
373 in category
409 in category
Product or Service Quality
328 in category
446 in category

PBteen and Ashley Furniture Rating Details

Customer service
1.3
(108 reviews)
1.3
(1233 reviews)
Reviewer's quote

The customer service people are really horrible (no apology, and are insinuating we aren't telling the truth, even though their delivery people are still at our house validating what happened). Anyways, they tell us that there is nothing they can do as they don't make the couch anymore (gee, I...

Read full review

...Will never purchase from them again terrible customer service they do not stand behind their furniture at all because they know its awful!! The couch is in the basement and rarely used..

Read full review
Delivery Service
1.2
(85 reviews)
1.9
(1011 reviews)
Reviewer's quote

I called customer service and they said it's the date when they will be receiving the product from the importation center!! Then why the *** are you showing that day as the expected time to deliver to the customer?? They already knew that and just to get customers they're FALSE ADVERTISING!! They...

Read full review

Hired incompetent delivery service who do not check if the products are complete. Customer service is not helpful either..

Read full review
Exchange, Refund and Cancellation Policy
1.3
(82 reviews)
1.3
(1008 reviews)
Reviewer's quote

...My order total was $51, and when they finally processed my refund, it was only $13. When I called to inquire, 1) I spoke to three customer service agents, and none of them would let me talk to a supervisor. They flat out said no because they will tell you the same thing I'm telling you...

Read full review

...They keep giving me dates for repairs but I prefer an even exchange or just to return it..

Read full review
Product or Service Quality
1.8
(80 reviews)
1.5
(1076 reviews)
Reviewer's quote

I am very upset and displeased with the PB customer service. I bought a bed from PB teen. Not only, I had to wait for a month to have this bed delivered...

Read full review

...Ashly Furniture dies not stand behind their quality and they do not care about the consumer. I am out $213. 99 for damaged furniture that was delivered...

Read full review

PBteen and Ashley Furniture Pros and Cons

Pros
  • What was for sale
  • Products offered
  • Design
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Customer service
  • Customer care
  • No recourse
  • Customer service
  • Customer service sucks
  • Customer satisfaction unimportant

PBteen and Ashley Furniture Most Positive Reviews

Top rated reviews
5

The backpack that i ordered a few months ago started to come apart at the seams. So it was replaced quickly.

Read full review
5

No complaints I just need where to order a replacement control for my recliner
I have no problem with this company.

Read full review
3.9

I wanted to leave a good review for PB Teen because I'm not a fan of buying things online because you never know what...

Read full review
5

I spoke with corporate and they said on Wednesday February 24th they would come out and measure the bed again Define...

Read full review

PBteen and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

We placed an order (a large, expensive one at that) and waited... and waited... and waited with zero follow-ups. When we...

Read full review
1

One box arrive December 14. Asambly was supposed to be December 22. I would be here so December 15 l call to returned...

Read full review
1

I was told that my order (0534********) shipped and would arrive on Dec 24th. After waiting at my office for UPS, Fed...

Read full review
1

I purchased a swivel rocker recliner from Delongs Furniture in Shoemakersville, Pa. They delivered on a Sat 2 wks ago....

Read full review

PBteen and Ashley Furniture Latest Reviews

Recent published reviews
No votes

I bought these good-looking, but terrible-fitting, Harry Pottery flannel pajamas for my daughter for Christmas in a...

Read full review
1

Handle broke off recliner. After an hour, I was able to reach Warranty. They said they sent a link for the claim, but...

Read full review
2.8

DontMy name is Paula Grecco at famuffy@***.com. Im getting furious with no one helping. 561-704-**** item number...

Read full review
1

My chair has never been fixed my claim number is 934929 you have sent the wrong part and your repair man cannot use...

Read full review