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Ashley Furniture

Furniture and Decor
Has verified representatives
  • 12 ISSUES RESOLVED
  • 111 COMPANY RESPONSES
  • 2376 TOTAL REVIEWS
  • $1.5M CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
1.7
Customer service
Staff
Reliability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Design of furniture 20
  • Salesperson 12
  • Price 8
  • Salesman and manager were great 5
  • Customer service 5

Customers don't like

  • Customer service sucks12
  • Customer service12
  • No one wanted to fix problem10
  • Quality of furniture8
  • No refund5
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Original Mattress Factory

Furniture and Decor
  • 0 ISSUES RESOLVED
  • 182 TOTAL REVIEWS
  • $93.2K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
2.1
Customer service
Staff
Reliability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Sales environment and twosided mattress 5
  • Queen size bed 3
  • Prices 3
  • Low pressure sales environment 2
  • Service and product 1

Customers don't like

  • Mattress quality6
  • Customer service5
  • Mattress quality and fit4
  • Mattress quality and size2
  • Warranty1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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