PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Nova Furnishing as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Nova Furnishing

Ashley Furniture and Nova Furnishing Overview

Total reviews
2745
6
Company responses
126
0
Issues resolved
14
0

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2745 reviews. It is 2739 reviews more than Nova Furnishing received since Feb 21, 2012.

Ashley Furniture and Nova Furnishing Consumer Ratings

Rank
270 out of 2131 in Furniture and Decor category
603 out of 2131 in Furniture and Decor category
Customer service
No votes
484 in category
Product or Service Quality
No votes
454 in category
Staff
No votes
476 in category

According to consumer ratings and reviews, Ashley Furniture ranks 333 points higher in the Furniture and Decor category than Nova Furnishing.

Ashley Furniture and Nova Furnishing Rating Details

Customer service
No votes
1 (3 reviews)
Reviewer's quote

...THIS IS BAD CUSTOMER SERVICE!!!..

Almond

Bought sofa on 9 Apr 2017 supposed to deliver on 29 Apr but the delivery was postponed to 6 May and no one informed you well in advance. Sofa didn't turn up on the 6 May and was told that the warehouse was on fire then postponed to 19 May. Finally got the sofa on 19 May but it was spoilt one....

PissedConsumer1055707
Product or Service Quality
No votes
1 (1 review)
Reviewer's quote

...Contacted customer service and after numerous calls and sending pictures of the defect we were told not covered under warranty. This was only one year that this was covered. So why buy the extended warranty?? So they can make more money...

Javante

No items

Staff
No votes
1 (3 reviews)
Reviewer's quote

...These guys need a new delivery company and a new staff that knows what is going on. :angry: ***..

Vernon D

If the sewing stiches break is human fault, is sofa meant to sit or just for display? Your staff angel call us today and advise will not charge us for transportation but your guys call us and advise if they can sew on the spot, they will if they can't they need to bring back to office and charge us...

PissedConsumer775645

Ashley Furniture and Nova Furnishing Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
No votes
Cons
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem
No votes

Ashley Furniture and Nova Furnishing Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

No votes

Ashley Furniture and Nova Furnishing Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

1

Dear person in charge,

I am very unhappy with the sofa defect being considered as human fault by your professional.
...

Ashley Furniture and Nova Furnishing Latest Reviews

Recent published reviews
2.4

Recliner order on 10/26/19 and was told to call and schedule delivery. I call and scheduled delivery for 12/11/19,...

Read all 2745 reviews
1

Recently went down to sim drive and brought a bedroom set. Send wrong colour, wrong measurements wardrobe, defects...

Read all 6 reviews

Ashley Furniture and Nova Furnishing Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (452 reviews)
  • Ashley Furniture Furniture Set (361 reviews)
  • Ashley Furniture Delivery Service (213 reviews)