PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mealeys Furniture and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mealeys Furniture
Ashley Furniture

Mealeys Furniture and Ashley Furniture Overview

Total reviews
99
2972
Company responses
0
126
Issues resolved
0
15

Mealeys Furniture and Ashley Furniture Consumer Ratings

Rank
409 out of 1514 in Furniture and Decor category
299 out of 1514 in Furniture and Decor category
Customer service
294 in category
254 in category
Reliability
225 in category
242 in category
Exchange, Refund and Cancellation Policy
263 in category
244 in category
Delivery Service
271 in category
260 in category

Mealeys Furniture and Ashley Furniture Rating Details

Customer service
1.2 (58 reviews)
1.4 (822 reviews)
Reviewer's quote

I could not reach the store but I was able to reach a customer service rep from the warehouse. She then told me that it would not be in stock until the end of October but could not give me a date or idea when I should be expecting a couch. I am infuriated as I am now without my living room...

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Long story short, the product I ordered arrived completely damaged and I have been trying to get ahold of customer service since July 1st. It's been over a month of filling out call back inquiries, calling customer service, filing online complaints, and even going into a local Ashley Furniture...

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Reliability
1.4 (51 reviews)
1.3 (701 reviews)
Reviewer's quote

Damage with Fram in the sofa and couches very low

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First off it took over a month for Ashley to deliver the furniture. The damage was done to a piece of my furniture during the process of delivery and they also forgot to include the hardware to put the furniture together which was paid for. Moreover, I was promised that I would hear from someone...

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Exchange, Refund and Cancellation Policy
1.2 (44 reviews)
1.3 (651 reviews)
Reviewer's quote

...saying I signed the original receipt says, No refund- No exchanges. However, after many calls with both the CC co and Mealey's customer service they admitted furniture was defective and Dec. 5 new chairs were ordered...

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...Delivered wrong item 3 times finally I asked for refund. Since January 2020 I have been trying to get my refund. As they lied that they mailed check...

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Delivery Service
1.9 (44 reviews)
2 (649 reviews)
Reviewer's quote

...After i called the store twice the delivery company changed time to 810pm. at 845pm driver stated on the way..

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And secondly, we cannot wait for these couches any longer - we have been without couches for almost a month and a half now, so instead of having the free delivery service that they were going to be providing to us because of Covid we are now planning on having to drive to the distribution center to...

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Mealeys Furniture and Ashley Furniture Pros and Cons

Pros
  • Sales staff were nice
  • Quick
  • Good salesman
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Poor customer service
  • Quality or service
  • Incompetence
  • Customer service
  • Customer service sucks
  • Quality of furniture

Mealeys Furniture and Ashley Furniture Most Positive Reviews

Top rated reviews
5

Mealeys is the one an only furniture store I would ever buy from. All of my furniture was purchased at mealeys. Never...

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5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

Zee is a friendly knowledgeable salesman

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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Mealeys Furniture and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

We purchased a new kitchen table and chairs at Mealeys. We were told it would be delivered on Friday and that we would...

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1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

The warranty is a nightmare to file. It's has to be mailed in for starters, then they want uploaded pics that don't...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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Mealeys Furniture and Ashley Furniture Latest Reviews

Recent published reviews
1

Damage with Fram in the sofa and couches very low

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No votes

I purchased a dinning table July 12th
With 6 chairs, SALES ORDER NUMBER: 725004028060
received the table on the July 21st
D...

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1

Frame damages and bad service

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1

Long story short, the product I ordered arrived completely damaged and I have been trying to get ahold of customer...

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Mealeys Furniture and Ashley Furniture Products and Services

Most reviewed product and services
  • Mealeys Furniture Delivery Service (27 reviews)
  • Mealeys Furniture Customer Care (18 reviews)
  • Mealeys Furniture Sofa (6 reviews)
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (242 reviews)