PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mattress One and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mattress One
Ashley Furniture

Mattress One and Ashley Furniture Overview

Total reviews 362 3045
Company responses 0 126
Issues resolved 0 15

Mattress One and Ashley Furniture Consumer Ratings

Rank
53 out of 218 in Bed and Bath category
311 out of 1545 in Furniture and Decor category
Customer service
No votes
252 in category
Exchange, Refund and Cancellation Policy
No votes
236 in category
Product or Service Quality
No votes
259 in category
Delivery Service
No votes
259 in category

Mattress One and Ashley Furniture Rating Details

Customer service
No votes
1.3 (863 reviews)
Reviewer's quote

First of all how does that even happen?! I left several messages for the manager of customer service and never received a phone call back. After 3 weeks of attempting to reach a manager I finally filed a dispute with my bank. Needless to say its been 5 weeks and I still have no bed and NO REFUND!!...

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Poor customer service. The last person I talked to was arrogant with no customer skills..

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Exchange, Refund and Cancellation Policy
No votes
1.3 (684 reviews)
Reviewer's quote

...I still haven't received my refund. It's been over a month. retu..

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After many weeks of no response we asked for a refund and even though the purchase was threw a physical store they were unable to help me and referred me to corporate cust service, the furniture was picked up by Ashley for the refund it has now been over a month out of a 4-month ordeal and no...

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Product or Service Quality
No votes
1.5 (753 reviews)
Reviewer's quote

...I am very dissatisfied with your service and very stressed about it, bad..

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The manager is very rude, and needs additional customer service training. No, I have not heard from them as of yet..

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Delivery Service
No votes
2 (691 reviews)
Reviewer's quote

...WORST DELIVERY SERVICE I'VE EVER HAD!..

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And secondly, we cannot wait for these couches any longer - we have been without couches for almost a month and a half now, so instead of having the free delivery service that they were going to be providing to us because of Covid we are now planning on having to drive to the distribution center to...

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Mattress One and Ashley Furniture Pros and Cons

Pros
  • Price of producted until learned of the deception
  • Store location
  • Salespeople
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Customer service
  • Getting the run around
  • Being lied and cheated too
  • Customer service
  • Customer service sucks
  • Quality of furniture

Mattress One and Ashley Furniture Most Positive Reviews

Top rated reviews
5

My wifes oxy pills were on the kitchen counter. The delivery man that had me sign the receite was standing by them. He...

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5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

Had the best experience with Mattress1 in La Porte, Texas. Ben was absolutelty essential in my decision to purchase the...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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Mattress One and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

Quick update on my warranty claim with Mattress 1 in Mount Dora, Florida. They are not returning calls. Still no notifi...

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1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

Paid 2000.00 for a sterns foster mattress cal king. Stated would take 8 to 10 buis days ordered on 3 28 15 as of 4 28...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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Mattress One and Ashley Furniture Latest Reviews

Recent published reviews
No votes

I can not get a hold of customer service after trying for a week and leaving messages. I was supposed to have a delivery...

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1

ashley furniture was supposedly to deliver new purchased bed however they never came/lied about the times/lied about...

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1

Ordered our king bed and base in July! We called several times for updates for when it would be delivered. Finally, was...

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1

Poor customer service. The last person I talked to was arrogant with no customer skills

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Mattress One and Ashley Furniture Products and Services

Most reviewed product and services
  • Mattress One Mattress (71 reviews)
  • Mattress One Delivery Service (27 reviews)
  • Mattress One Shipping Service (15 reviews)
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (246 reviews)