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Mattress Firm
Ashley Furniture

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Mattress Firm

Mattress Firm

1.9
  • 13 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 974 TOTAL REVIEWS
Rank
41 out of 309
in Bed and Bath category
Rating Details
Customer service
Staff
Product or Service Quality
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    271
  • SUCCESSFUL
    54%
  • AVG CALL DURATION
    02:31
  • ISSUES RESOLVED
    4%
Top Products and Services
2.5
93 reviews
2.3
80 reviews
1.5
58 reviews
Ashley Furniture

Ashley Furniture

1.8
  • 14 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2710 TOTAL REVIEWS
Rank
263 out of 2100
in Furniture and Decor category
Rating Details
Customer service
Staff
Product or Service Quality
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    178
  • SUCCESSFUL
    73%
  • AVG CALL DURATION
    04:01
  • ISSUES RESOLVED
    8%
Top Products and Services
1.8
449 reviews
1.8
360 reviews
1.8
213 reviews

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