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Ashley Furniture

Furniture and Decor
Has verified representatives
  • 12 ISSUES RESOLVED
  • 96 COMPANY RESPONSES
  • 2343 TOTAL REVIEWS
  • $1.5M CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
1.7
Customer service
Staff
Reliability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Design of furniture 20
  • Salesperson 12
  • Price 8
  • Salesman and manager were great 5
  • Customer service 5

Customers don't like

  • Customer service sucks12
  • Customer service11
  • No one wanted to fix problem10
  • Quality of furniture8
  • No refund5
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Mattress Firm

Furniture and Decor
  • 8 ISSUES RESOLVED
  • 637 TOTAL REVIEWS
  • $380K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.8
Customer service
Staff
Reliability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Person who sold me the bed 7
  • Great attitude during the purchase 4
  • Well mannered employees 3
  • Delivery 3
  • Courtesy and friendliness of salesman 3

Customers don't like

  • Customer service12
  • Refund policy5
  • Poor communication and delivery4
  • Communication3
  • Being sold defective product3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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