PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Living Spaces and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Living Spaces
Ashley Furniture

Living Spaces and Ashley Furniture Overview

Total reviews
573
2778
Company responses
0
126
Issues resolved
4
15

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2778 reviews. It is 2205 reviews more than Living Spaces received since May 28, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Living Spaces customer support team and Ashley Furniture customer service.

Living Spaces and Ashley Furniture Consumer Ratings

Rank
324 out of 1895 in Furniture and Decor category
271 out of 1895 in Furniture and Decor category
Customer service
279 in category
237 in category
Staff
230 in category
239 in category
Product or Service Quality
271 in category
238 in category

According to consumer ratings and reviews, Ashley Furniture ranks 53 points higher in the Furniture and Decor category than Living Spaces. People gave Living Spaces 1.2 stars for Customer service criterion in Furniture and Decor category and it is 328 points higher than the worst rated brand in this category. At the same time, Ashley Furniture was rated 1.4 stars for Customer service criterion in this category and it is 370 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Living Spaces has a higher rating than Ashley Furniture. Regarding Product or Service Quality criterion, consumers gave Living Spaces 1.4 stars and it is 55% greater than other in category. Ashley Furniture however was rated 1.5 stars and it is 61% greater than other in category.

Living Spaces and Ashley Furniture Rating Details

Customer service
1.2 (292 reviews)
1.4 (713 reviews)
Reviewer's quote

...How ridiculous is that!! The “manager” Pablo had no personality and definitely lacked customer service skills. I could see they were hard up for talent to make this guy a manager..

PissedConsumer1716445

...Terrible customer service. Bought a mattress. It was supposed to be new but an obsolete model...

PissedConsumer1770149
Staff
1.8 (257 reviews)
1.7 (620 reviews)
Reviewer's quote

...So yes, the stores are nice, the retail staff are nice, but the structural integrity of the furniture is lacking and its appears Living Spaces does not honor their warranty. We spent approx. $5K here and only hope you don't make the same mistake...

Brian G

...I was told by several members of Ashley staff from customer service, the sales reps at the San Francisco store, the Manager, his supervisor on duty..

DUANE M
Product or Service Quality
1.4 (250 reviews)
1.5 (628 reviews)
Reviewer's quote

...Made my calls and found that I could save $400 on the exact same product by going to another Los Angeles store. It took 20 more hours of my time, calling, emailing, etc. , management to get this done and gave up..

Ellen D

...problems Ashley been having, I just not sure you are a very good company, you need to care more about your customers, I have also contacted the BBB on the service I have received from you. And I will again if I do not receive my sofa or you do not make things right. I will tell other do as...

Carolyn C

Living Spaces and Ashley Furniture Pros and Cons

Pros
  • Showroom
  • Salesperson
  • Product selection
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Customer service
  • Dont take care of their customer
  • Quality of products or service
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem

Living Spaces and Ashley Furniture Most Positive Reviews

Top rated reviews
5

My husband and I had stopped at Living Spaces the week leading up to Memorial Day to check out their sales and purchase...

5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

Living Spaces and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

Living Spaces has horrible customer service and they put you off by saying someone will call back and they never do. My...

1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

Living Spaces and Ashley Furniture Latest Reviews

Recent published reviews
1

Purchased a sectional sofa; unfortunately the pieces do not aligh, the seats are made with recycled water bottles and...

Read all 573 reviews
1.6

I have never seen a company that is so difficult to work with. Went in to buy a sofa table, found one we liked, asked...

Read all 2778 reviews

Living Spaces and Ashley Furniture Products and Services

Most reviewed product and services
  • Living Spaces Sofa (94 reviews)
  • Living Spaces Customer Care (50 reviews)
  • Living Spaces Recliner (27 reviews)
  • Ashley Furniture Sofa (457 reviews)
  • Ashley Furniture Furniture Set (370 reviews)
  • Ashley Furniture Delivery Service (217 reviews)