PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Living Spaces and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Living Spaces
Ashley Furniture

Living Spaces and Ashley Furniture Overview

Total reviews
597
2969
Company responses
0
126
Issues resolved
5
15

Living Spaces and Ashley Furniture Consumer Ratings

Rank
357 out of 1510 in Furniture and Decor category
296 out of 1510 in Furniture and Decor category
Customer service
290 in category
250 in category
Product or Service Quality
289 in category
255 in category
Reliability
263 in category
244 in category
Exchange, Refund and Cancellation Policy
251 in category
244 in category

Living Spaces and Ashley Furniture Rating Details

Customer service
1.2 (306 reviews)
1.4 (821 reviews)
Reviewer's quote

...Called customer service to find out next steps. Was told I would get a response in the next 3-4 days with determination. But if parts were necessary they would take 6-8 weeks and would be sent directly to me then I would be responsible for contacting the tech to get them installed...

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My mattress was sagging at the top and bottom, finally reaching someone in customer service after several weeks they placed a order to have a tech come out once things settled down. They reached out to me by email around the middle of June to set the appointment, the tech came out took measurements...

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Product or Service Quality
1.4 (267 reviews)
1.5 (719 reviews)
Reviewer's quote

...They looked up the order for the wrong chairs they delivered by their own mistake and now I have to pay for their negligence!! Great service and luckily now we have 2 other Big Furniture companies in HB..

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...At this point Im extremely dissatisfied and disappointed in Ashleys Customer service..

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Reliability
1.2 (261 reviews)
1.3 (701 reviews)
Reviewer's quote

AVOID this place at all costs. Spend your hard earned money elsewhere. I ordered $3000.00 worth of product. I moved into my home July 10 and scheduled to have my items delivered that same day. July 10 came and they delivered NOTHING. Come to find out "someone" cancelled the delivery and told me I...

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First off it took over a month for Ashley to deliver the furniture. The damage was done to a piece of my furniture during the process of delivery and they also forgot to include the hardware to put the furniture together which was paid for. Moreover, I was promised that I would hear from someone...

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Exchange, Refund and Cancellation Policy
1.3 (249 reviews)
1.3 (651 reviews)
Reviewer's quote

No surprise but he never called,,,,,,,,finally told them to cancel order and refund me. The genius senior manager I had to speak with said yes they would do that and would initiate the credit as soon as they found the missing furniture and received it back from the freight company!!!!!! At that...

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...Delivered wrong item 3 times finally I asked for refund. Since January 2020 I have been trying to get my refund. As they lied that they mailed check...

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Living Spaces and Ashley Furniture Pros and Cons

Pros
  • Showroom
  • Salesperson
  • Product selection
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Customer service
  • Dont take care of their customer
  • Unprofessional customer service
  • Customer service
  • Customer service sucks
  • Quality of furniture

Living Spaces and Ashley Furniture Most Positive Reviews

Top rated reviews
5

It seems like Living Spaces is sleeping most of the time and is only awake when it's time to deposit the check. Worst e...

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5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

We had a very positive experience with Living Spaces in Vista, CA. We ordered our sofa in our preferred color - teal -...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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Living Spaces and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

Living Spaces has horrible customer service and they put you off by saying someone will call back and they never do. My...

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1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

2014-Sep-29

My husband and I went to the Scottsdale location yesterday to purchase a dining table and coffee table. We...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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Living Spaces and Ashley Furniture Latest Reviews

Recent published reviews
1.6

I purchased 2 recliner chairs and added the 5 year warranty. When they delivered the chairs they delivered the wrong col...

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1

First off it took over a month for Ashley to deliver the furniture. The damage was done to a piece of my furniture...

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1.3

I purchased a bed from Living Spaces. Coolest thing about it was the USB ports in the headboard. Well those ports quit w...

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No votes

I've talked to 3 different managers at the Mesquite, tx store and they all giving me the run around and their rehursed...

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Living Spaces and Ashley Furniture Products and Services

Most reviewed product and services
  • Living Spaces Sofa (97 reviews)
  • Living Spaces Customer Care (51 reviews)
  • Living Spaces Recliner (27 reviews)
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (242 reviews)