PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Living Spaces as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Living Spaces

Ashley Furniture and Living Spaces Overview

Total reviews 3721 684
Company responses 126 0
Issues resolved 20 7

Ashley Furniture and Living Spaces Consumer Ratings

Rank
501 out of 2270 in Furniture and Decor category
517 out of 2270 in Furniture and Decor category
Customer service
435 in category
489 in category
Reliability
418 in category
451 in category
Product or Service Quality
446 in category
464 in category
Delivery Service
417 in category
397 in category

Ashley Furniture and Living Spaces Rating Details

Customer service
1.3
(1233 reviews)
1.2
(361 reviews)
Reviewer's quote

...Will never purchase from them again terrible customer service they do not stand behind their furniture at all because they know its awful!! The couch is in the basement and rarely used..

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17- I immediately called the Living Spaces Customer Service, exchanged emails and photographs. But the CS Rep had could not locate the order in the Living Spaces system to order a replacement! The below email and photographs were sent to confirm delivery and show the poor quality stitching. 18-...

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Reliability
1.3
(1078 reviews)
1.2
(310 reviews)
Reviewer's quote

No complaints I just need where to order a replacement control for my reclinerI have no problem with this company.

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DO NOT trust these people to fulfill the warranty on your items. They are in the selling business not fixing. Even with an extended warranty... a 5 YEAR warranty that they urged.. when you fill out your claim (within the 5 years mind you) BUT you choose a time longer than 30 days to REPORT it from...

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Product or Service Quality
1.5
(1076 reviews)
1.4
(315 reviews)
Reviewer's quote

...Ashly Furniture dies not stand behind their quality and they do not care about the consumer. I am out $213. 99 for damaged furniture that was delivered...

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...When I tried to contact them I got a call service center. When someone from the store finally contacted me I was told the check would be stopped and the order cancelled. 6 days later living spaces put the check through again...

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Delivery Service
1.9
(1011 reviews)
2
(282 reviews)
Reviewer's quote

Hired incompetent delivery service who do not check if the products are complete. Customer service is not helpful either..

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...Buyer BEWARE the delivery service is THIRD PARTY. THEY ARE NOT EMPLOYEES OF living spaces. In essence you are trusting these strangers to come into your home...

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Ashley Furniture and Living Spaces Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Showroom
  • Salesperson
  • Large selection
Cons
  • Customer service
  • Customer service sucks
  • Customer satisfaction unimportant
  • Customer service
  • Unprofessional customer service
  • Dont take care of their customer

Ashley Furniture and Living Spaces Most Positive Reviews

Top rated reviews
5

No complaints I just need where to order a replacement control for my recliner
I have no problem with this company.

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5

On 8 May 2018 I arrived at Living Spaces at 6600 W Latham St Phoenix Arizona and was professionally treated in the...

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5

I spoke with corporate and they said on Wednesday February 24th they would come out and measure the bed again Define...

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5

We had a very positive experience with Living Spaces in Vista, CA. We ordered our sofa in our preferred color - teal -...

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Ashley Furniture and Living Spaces Most Critical Reviews

Lowest rated reviews
1

This is the third time I have requested the status of my Gibson flatware I placed last week. I have provided my phone...

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1

DO NOT trust these people to fulfill the warranty on your items. They are in the selling business not fixing. Even with...

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1

I am on my way to contacting my attorney. We spent over $18,000 (paid in full at time of purchase) at the Laburnum Ave,...

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1

I am very unhappy and feel ripped off by Living Spaces and would advise against shopping there due to their unhelpful de...

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Ashley Furniture and Living Spaces Latest Reviews

Recent published reviews
1

Handle broke off recliner. After an hour, I was able to reach Warranty. They said they sent a link for the claim, but...

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No votes

I ordered a BOLZANO COFFEE RECLINING SOFA on November 25th still it is not delivered after 2 Months they cancelled the...

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1

My chair has never been fixed my claim number is 934929 you have sent the wrong part and your repair man cannot use...

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1.6

We have had quite a fiasco with the 01/14/2024 delivery of our purchase 12/31/2023, Order #SO-01217****.
To recap: 1- We...

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