PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Living Spaces as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Living Spaces

Ashley Furniture and Living Spaces Overview

Total reviews
2743
570
Company responses
126
0
Issues resolved
14
4

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2743 reviews. It is 2173 reviews more than Living Spaces received since May 28, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Ashley Furniture customer support team and Living Spaces customer service.

Ashley Furniture and Living Spaces Consumer Ratings

Rank
269 out of 2128 in Furniture and Decor category
319 out of 2128 in Furniture and Decor category
Customer service
228 in category
272 in category
Product or Service Quality
232 in category
267 in category
Staff
229 in category
224 in category

According to consumer ratings and reviews, Ashley Furniture ranks 50 points higher in the Furniture and Decor category than Living Spaces. People gave Ashley Furniture 1.4 stars for Customer service criterion in Furniture and Decor category and it is 367 points higher than the worst rated brand in this category. At the same time, Living Spaces was rated 1.2 stars for Customer service criterion in this category and it is 323 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Ashley Furniture has a higher rating than Living Spaces. Regarding Staff criterion, consumers gave Ashley Furniture 1.8 stars and it is 62% greater than other in category. Living Spaces however was rated 1.8 stars and it is 62% greater than other in category.

Ashley Furniture and Living Spaces Rating Details

Customer service
1.4 (686 reviews)
1.2 (290 reviews)
Reviewer's quote

Since then Ashley has changed our "delivery" date 3 times! Each change included a complete stone-walling by the customer service reps of Ashley. Our 3rd delivery date was the most ridiculous of all. My wife received a robo type call that stated our delivery date and to only contact them if someone...

Lottie

...How ridiculous is that!! The “manager” Pablo had no personality and definitely lacked customer service skills. I could see they were hard up for talent to make this guy a manager..

PissedConsumer1716445
Product or Service Quality
1.6 (606 reviews)
1.5 (247 reviews)
Reviewer's quote

We purchased a sectional and its falling about at the at the seams just after 6 months and they refused to assist us.

Jazell

...Made my calls and found that I could save $400 on the exact same product by going to another Los Angeles store. It took 20 more hours of my time, calling, emailing, etc. , management to get this done and gave up..

Ellen D
Staff
1.8 (601 reviews)
1.8 (255 reviews)
Reviewer's quote

...These guys need a new delivery company and a new staff that knows what is going on. :angry: ***..

Vernon D

...So yes, the stores are nice, the retail staff are nice, but the structural integrity of the furniture is lacking and its appears Living Spaces does not honor their warranty. We spent approx. $5K here and only hope you don't make the same mistake...

Brian G

Ashley Furniture and Living Spaces Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Showroom
  • Salesperson
  • Product selection
Cons
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem
  • Customer service
  • Quality of products or service
  • Unprofessional customer service

Ashley Furniture and Living Spaces Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

5

My husband and I had stopped at Living Spaces the week leading up to Memorial Day to check out their sales and purchase...

Ashley Furniture and Living Spaces Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

1

Living Spaces has horrible customer service and they put you off by saying someone will call back and they never do. My...

Ashley Furniture and Living Spaces Latest Reviews

Recent published reviews
1.4

defective sectionl sofa falling apart at the seams

Read all 2743 reviews
1

These scammers have no shame. My girlfriend tried to order a couch, chair and dresser from LS. They arrived damaged so...

Read all 570 reviews

Ashley Furniture and Living Spaces Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (452 reviews)
  • Ashley Furniture Furniture Set (361 reviews)
  • Ashley Furniture Delivery Service (213 reviews)
  • Living Spaces Sofa (93 reviews)
  • Living Spaces Customer Care (51 reviews)
  • Living Spaces Recliner (27 reviews)