PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Levin Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Levin Furniture

Ashley Furniture and Levin Furniture Overview

Total reviews
2973
342
Company responses
126
0
Issues resolved
15
6

Ashley Furniture and Levin Furniture Consumer Ratings

Rank
301 out of 1517 in Furniture and Decor category
372 out of 1517 in Furniture and Decor category
Customer service
251 in category
282 in category
Product or Service Quality
255 in category
318 in category
Reliability
241 in category
244 in category
Exchange, Refund and Cancellation Policy
242 in category
257 in category

Ashley Furniture and Levin Furniture Rating Details

Customer service
1.4 (824 reviews)
1.3 (172 reviews)
Reviewer's quote

Long story short, the product I ordered arrived completely damaged and I have been trying to get ahold of customer service since July 1st. It's been over a month of filling out call back inquiries, calling customer service, filing online complaints, and even going into a local Ashley Furniture...

Read full review

...I could have bought *** furniture for way less money and have been treated just the same from a low end store, i thought Levins had quality furniture and great customer service, boy did i learn the hard , exspensive way..

Read full review
Product or Service Quality
1.5 (721 reviews)
1.3 (142 reviews)
Reviewer's quote

U guys of no help No help at all No refunds no adjustments nothings no compensation not even word of courtesy Simply hangup by saying we dont carry product any more..

Read full review

...called customer service jan 2020 they were to send me 2 new covers but never received or heard from them. Wolf Furniture had good reputation so I purchased furniture. filed complaint with BBB..

Read full review
Reliability
1.3 (703 reviews)
1.3 (158 reviews)
Reviewer's quote

First off it took over a month for Ashley to deliver the furniture. The damage was done to a piece of my furniture during the process of delivery and they also forgot to include the hardware to put the furniture together which was paid for. Moreover, I was promised that I would hear from someone...

Read full review

We bought an umbrella and stand last week and were told we could check to see if its in the store today but would definitely have it by tomorrow. I called the store in Oakwood Village to be told its still at the warehouse and will be another week. No apologies just matter of fact. Also 3 days after...

Read full review
Exchange, Refund and Cancellation Policy
1.3 (653 reviews)
1.2 (153 reviews)
Reviewer's quote

...Delivered wrong item 3 times finally I asked for refund. Since January 2020 I have been trying to get my refund. As they lied that they mailed check...

Read full review

...I did not get the refund. Talked to the original sales person, who promised the refund would be processed, yet it has not been forthcoming..

Read full review

Ashley Furniture and Levin Furniture Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • With my initial purchase i was pleased
  • Salesperson
  • Sales people are
Cons
  • Customer service
  • Customer service sucks
  • Quality of furniture
  • And am very disappointed
  • Poor quality
  • Poor customer service

Ashley Furniture and Levin Furniture Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

Read full review
5

First off im a ex employee of levin furniture the best they had at delivering . And got treated like crud at the end...

Read full review
5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

Read full review
5

5 mos ago we purchased a sectional from Levin furniture store. They have replaced all of the seat cushions and had to...

Read full review

Ashley Furniture and Levin Furniture Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

Read full review
1

My wife and I purchased an "Albany Furniture" leather living room set (modular sofa, loveseat and ottoman, 6 pieces...

Read full review
1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

Read full review
1

We ordered a bed was told we could pick it up at the levins furniture wear house got there waited a half hour . The...

Read full review

Ashley Furniture and Levin Furniture Latest Reviews

Recent published reviews
No votes

July 26th 2020 a delivery attempt was made.
The headboard was damaged, so I refused it.
The person's who made this deliver...

Read full review
1.2

Bought a living room set for $1200 in 2017. Just went out at bought new furniture. Fabric faded, wore down and the legs...

Read full review
No votes

In today’s world where everyone is entitled to something I feel like you need to know some things. My overall...

Read full review
1

They sold me a product they knew they didn't have to give to me. Canceled my delivery and said I would have to wait...

Read full review

Ashley Furniture and Levin Furniture Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (242 reviews)
  • Levin Furniture Sofa (49 reviews)
  • Levin Furniture Delivery Service (31 reviews)
  • Levin Furniture Customer Care (27 reviews)