PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lazboy and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazboy
Ashley Furniture

Lazboy and Ashley Furniture Overview

Total reviews
1143
2945
Company responses
434
126
Issues resolved
15
15

Lazboy and Ashley Furniture Consumer Ratings

Rank
161 out of 1503 in Furniture and Decor category
298 out of 1503 in Furniture and Decor category
Customer service
233 in category
255 in category
Product or Service Quality
312 in category
256 in category
Reliability
214 in category
242 in category
Value for money
318 in category
267 in category

Lazboy and Ashley Furniture Rating Details

Customer service
1.4 (458 reviews)
1.4 (810 reviews)
Reviewer's quote

...I dont care whether its made in America or not they have no pride, no customer service, and no product pride. They absolutely will not stand behind their product and I paid extra for an extra warranty. Im really not happy!!!..

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...At this point Im extremely dissatisfied and disappointed in Ashleys Customer service..

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Product or Service Quality
1.4 (426 reviews)
1.5 (711 reviews)
Reviewer's quote

...All I did was want some good quality furniture and a friend recommended this company. But I need to know about the warranty on my York Chair and side table, but I guess thanks for finally offering me a refund on the other..

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...What has happened to customer service in this day and age?!!?..

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Reliability
1.4 (415 reviews)
1.3 (690 reviews)
Reviewer's quote

My wife and I chose to purchase two premium Lazy Boy recliners based on prior history of furniture purchases and their reliability. Only to find out their quality and reliability and willingness to help rectify poor quality chairs have been extremely disappointing. The chairs were to be a...

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Ordered a dresser that came damaged. First one, the driver didn't even bring it in, which is cool. But the second one arrives and it too is damaged. The driver says let me schedule a tech. Looking at it, I know that no tech will be able to fix it. But because I know Ashley is absolute garbage, I...

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Value for money
1.5 (392 reviews)
1.7 (612 reviews)
Reviewer's quote

I spent so much money with La-Z-Boy bought a sectional, two chairs, rug and tables. We spent $8,000 sadly four years later the Renew is peeling and looks terrible!! I have Klaussner furniture over 20 years old and still looks great! Sadly La-Z-boy will not even respond to me! This should be...

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...cancelation was being countered with a 10% restocking fee!!?? For what?? Furniture that hadn't even been manufactured yet? After getting tired of the wasted money and time, we had no choice but to visit the store in person. Mind you it was during a peak upswing in positive Covid-19 cases. Surprisingly the store had a decent amount...

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Lazboy and Ashley Furniture Pros and Cons

Pros
  • Extremely dissappointed
  • Chair
  • Sales personnel
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Bad customer service
  • Not good quality
  • Poor quality
  • Customer service
  • Customer service sucks
  • Quality of furniture

Lazboy and Ashley Furniture Most Positive Reviews

Top rated reviews
5

I purchased our first Lazy Boy recliner in 1967. I have had it reupholstered with fabric twice and it is still doing...

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5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

I purchased a sectional there in 2015. I even purchased the extended warranty just in case anything happened. In less...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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Lazboy and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

The foot rest on the sofa needed to be replaced, the material was wearing off, after about another two months the same t...

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1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

I'm having the same issues with the Augusta, GA location. We purchased a sectional and ottoman in July and was told...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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Lazboy and Ashley Furniture Latest Reviews

Recent published reviews
1.6

$5000 Lazy Boy leather ? sectional is peeling little pieces of leather everywhere. It is 7 years old but the peeling...

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1.5

Ordered a dresser that came damaged. First one, the driver didn't even bring it in, which is cool. But the second one...

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2

We bought a Lazboy sectional for our family room about 4 yrs ago. The fabric started peeling last year. This is so...

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1.6

Couch supports have broken twice, replaced once now haven't heard a word about the second after nearly 3 1/2 months...

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Lazboy and Ashley Furniture Products and Services

Most reviewed product and services
  • Lazboy Recliner (444 reviews)
  • Lazboy Sofa (208 reviews)
  • Lazboy Chair (71 reviews)
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (241 reviews)