PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lazboy and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazboy

Lazboy

Has verified representatives
2.3
Lazboy
Ashley Furniture

Lazboy and Ashley Furniture Overview

Total reviews
1113
2777
Company responses
434
126
Issues resolved
12
15

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2777 reviews. It is 1664 reviews more than Lazboy received since Jul 18, 2007. Lazboy responds to reviews and communicates with its consumers more often than Ashley Furniture. Lazboy customer service team contacts its customers via PissedConsumer.com in 39 percent of cases. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Lazboy customer support team and Ashley Furniture customer service.

Lazboy and Ashley Furniture Consumer Ratings

Rank
137 out of 1895 in Furniture and Decor category
271 out of 1895 in Furniture and Decor category
Customer service
226 in category
238 in category
Product or Service Quality
285 in category
239 in category
Staff
155 in category
240 in category

According to consumer ratings and reviews, Lazboy ranks 134 points higher in the Furniture and Decor category than Ashley Furniture. People gave Lazboy 1.4 stars for Customer service criterion in Furniture and Decor category and it is 381 points higher than the worst rated brand in this category. At the same time, Ashley Furniture was rated 1.4 stars for Customer service criterion in this category and it is 369 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Ashley Furniture has a higher rating than Lazboy. Regarding Staff criterion, consumers gave Lazboy 2.1 stars and it is 74% greater than other in category. Ashley Furniture however was rated 1.7 stars and it is 60% greater than other in category.

Lazboy and Ashley Furniture Rating Details

Customer service
1.4 (444 reviews)
1.4 (713 reviews)
Reviewer's quote

...I did not get good customer service and the quality left alot to be desired..

Patti J

...Terrible customer service. Bought a mattress. It was supposed to be new but an obsolete model...

PissedConsumer1770149
Product or Service Quality
1.4 (416 reviews)
1.5 (628 reviews)
Reviewer's quote

...Apparently Lazboy has no pride in their work and no quality control. So disappointed. I should have gone to Bob's Discount Furniture, Value City, Ashley's, or Wolf's...

Susan J

...problems Ashley been having, I just not sure you are a very good company, you need to care more about your customers, I have also contacted the BBB on the service I have received from you. And I will again if I do not receive my sofa or you do not make things right. I will tell other do as...

Carolyn C
Staff
2.1 (414 reviews)
1.7 (620 reviews)
Reviewer's quote

...that broke in month 1 and was already replaced - BUYER BEWARE AS TOO MANY PROBLEMS ON NEW FURNiTURE (90 days out from purchase and La-Z-Boy Customer Care Staff infers something on my part is unusual...

Carlton

...I was told by several members of Ashley staff from customer service, the sales reps at the San Francisco store, the Manager, his supervisor on duty..

DUANE M

Lazboy and Ashley Furniture Pros and Cons

Pros
  • Extremely dissappointed
  • Chair
  • Sales personnel
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Bad customer service
  • Not good quality
  • Poor quality
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem

Lazboy and Ashley Furniture Most Positive Reviews

Top rated reviews
5

I purchased our first Lazy Boy recliner in 1967. I have had it reupholstered with fabric twice and it is still doing...

5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

Lazboy and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

The foot rest on the sofa needed to be replaced, the material was wearing off, after about another two months the same t...

1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

Lazboy and Ashley Furniture Latest Reviews

Recent published reviews
1

At the end of July, 2015 I purchased a recliner, leather and vinyl at South Common Lazy Boy outlet for 1,099.99. I was n...

Read all 1113 reviews
2.8

Made a purchase 01/16/2020. Table, chairs, sofa, love seat, recliner. Delivery scheduled for 01/26/2020 between 3-7....

Read all 2777 reviews

Lazboy and Ashley Furniture Products and Services

Most reviewed product and services
  • Lazboy Recliner (432 reviews)
  • Lazboy Sofa (204 reviews)
  • Lazboy Chair (71 reviews)
  • Ashley Furniture Sofa (456 reviews)
  • Ashley Furniture Furniture Set (370 reviews)
  • Ashley Furniture Delivery Service (217 reviews)