PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lane Furniture and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lane Furniture
Ashley Furniture

Lane Furniture and Ashley Furniture Overview

Total reviews 476 3081
Company responses 0 126
Issues resolved 1 15

Lane Furniture and Ashley Furniture Consumer Ratings

Rank
318 out of 1549 in Furniture and Decor category
312 out of 1549 in Furniture and Decor category
Product or Service Quality
323 in category
277 in category
Customer service
236 in category
275 in category
Value for money
315 in category
275 in category
Warranty
249 in category
235 in category

Lane Furniture and Ashley Furniture Rating Details

Product or Service Quality
1.4 (128 reviews)
1.5 (770 reviews)
Reviewer's quote

...2018 this time the side where the back connected to the bottom the Rivet broke a bolt broke in the hole and the from is separated! This chair is very poor quality in materials and workmanship the dealer keeps fixing it after I pay labor of course but he has also stopped carrying lane furniture wow and lane has never once reached out to me...

Read full review

I go in today and use the online operator for them to connect me to the local customer service agent for him to tell me its on back order and it won't be available until after December 31st. When I ask how come i was not contacted it, Hayden told me that delivery dates and time can change without...

Read full review
Customer service
1.4 (120 reviews)
1.3 (883 reviews)
Reviewer's quote

Ive attempted to contact customer service and just received an email telling me they no longer have the materials to make any repairs and that it only has a 12 mo. Warranty and to contact a local furniture repair company tbecause it is basically not their issue. Completely ignoring the fact that...

Read full review

...I immediately called the Ashley customer service department about being double charged. The customer service rep said that she would file a report and send the report to the finance dept. The customer service rep even gave me a file number for the report...

Read full review
Value for money
1.6 (120 reviews)
1.7 (671 reviews)
Reviewer's quote

We spent a lot of hard earned money on these chairs. I am calling again now and have been on hold for 15 minutes and I am first in the que - does that make sense? I feel like I am being pushed around again! Lane/Simmons/whoever they are now need to send replacements to all of us who have wasted...

Read full review

...We have just been ignored and pushed aside because they got their money and do not care if their customers are satisfied or not. I am very disappointed with how this was handled. Whether we are wrong or right, as a retail store customer service should be a priority...

Read full review
Warranty
1.4 (117 reviews)
1.4 (646 reviews)
Reviewer's quote

...We have been trying to get Lane to honor their warranty ever since! Dont buy Lane Furniture it wont even last 1 day!!!!..

Read full review

...Called GBS Warranty Services and was told this one thing NOT covered, pet damage. Called Ashley Corp HQ and they said the replacement cup holder is $37. 50 plus tax...

Read full review

Lane Furniture and Ashley Furniture Pros and Cons

Pros
  • Style of furniture
  • Style was just what i wanted
  • Style
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Quality of chair
  • Quality
  • Poor quality inferior material used
  • Customer service
  • Customer service sucks
  • Quality of furniture

Lane Furniture and Ashley Furniture Most Positive Reviews

Top rated reviews
5

I bought a Lane rocker recliner when my son was born because we didnt have a rocker in the house at the time. Since I...

Read full review
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

Read full review
5

I am trying to find a store that still has Lane recliners. My husband and I bought two Lane Action recliners with...

Read full review
5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

Read full review

Lane Furniture and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

I spent over 2000 dollars on a lift, heat and massage chair for my husband who was in an automobile accident. I schedul...

Read full review
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

Read full review
1

The mechanism supporting my Lane rocker/recliner has failed for the second time.Their Customer Service people I have tal...

Read full review
1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

Read full review

Lane Furniture and Ashley Furniture Latest Reviews

Recent published reviews
1.2

Well this will be the fifth time this 1000 chair has had to be repaired and of course I have to pay labor since new...

Read full review
1

I have purchased a couch and a chair along with an ottoman. They guy in the store told me it was all in stock. That was...

Read full review
1

We bought a Lane Furniture couch in August, the wood frame broke the first time the couch was sat on. We have been...

Read full review
No votes

Im getting the runaround I cant speak to a person

Read full review

Lane Furniture and Ashley Furniture Products and Services

Most reviewed product and services
  • Lane Furniture Recliner (221 reviews)
  • Lane Furniture Sofa (84 reviews)
  • Lane Furniture Loveseat (19 reviews)
  • Ashley Furniture Sofa (476 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (246 reviews)