PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Klaussner and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Klaussner
Ashley Furniture

Klaussner and Ashley Furniture Overview

Total reviews
49
2776
Company responses
0
126
Issues resolved
1
15

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2776 reviews. It is 2727 reviews more than Klaussner received since Nov 15, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Klaussner customer support team than with Ashley Furniture customer service.

Klaussner and Ashley Furniture Consumer Ratings

Rank
323 out of 1896 in Furniture and Decor category
271 out of 1896 in Furniture and Decor category
Product or Service Quality
307 in category
239 in category
Warranty
175 in category
231 in category
Staff
122 in category
241 in category

According to consumer ratings and reviews, Ashley Furniture ranks 52 points higher in the Furniture and Decor category than Klaussner. People gave Klaussner 1.3 stars for Product or Service Quality criterion in Furniture and Decor category and it is 239 points higher than the worst rated brand in this category. At the same time, Ashley Furniture was rated 1.5 stars for Product or Service Quality criterion in this category and it is 307 points higher than the worst rated brand in this category. If we look at Warranty criterion, than we see that Klaussner has a higher rating than Ashley Furniture. Regarding Staff criterion, consumers gave Klaussner 2.4 stars and it is 78% greater than other in category. Ashley Furniture however was rated 1.7 stars and it is 56% greater than other in category.

Klaussner and Ashley Furniture Rating Details

Product or Service Quality
1.3 (14 reviews)
1.5 (627 reviews)
Reviewer's quote

...I ask that they pick them up as I do not want such a poor/defective product. They told me I could not return them. I stated that I can't be forced to keep defective item...

Joycee O

...Terrible customer service. Bought a mattress. It was supposed to be new but an obsolete model...

PissedConsumer1770149
Warranty
1.6 (11 reviews)
1.4 (520 reviews)
Reviewer's quote

...The company said to me it's past the one year warranty and they won't stand by their product because it is beyond their warranty..

Tonda

They overcharged me $300 in CASH to cover extended warranty which I stated 5 times that I did NOT want and they told me they had a coupon to cover it but when I received my statement I was charged an additional $300!!! So $600 for extended warranty which I had already said I did not want!!! Plus...

Mirta
Staff
2.4 (11 reviews)
1.7 (620 reviews)
Reviewer's quote

I ordered an Ottoman for my sectional sofa November 21st 2019. It took 4 weeks to receive it and it was the wrong size. The store I bought it from Discount City Furniture called the sale rep for the area , David Bridger for resolution. Its now 5 weeks later, January 13th 2020 and I still do not...

J U

...I was told by several members of Ashley staff from customer service, the sales reps at the San Francisco store, the Manager, his supervisor on duty..

DUANE M

Klaussner and Ashley Furniture Pros and Cons

Pros
  • Look of the furniture
  • To scream
  • Stain resistant and no fading of fabric
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Warranty issues
  • Want take return on defective item
  • Uneven cushions
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem

Klaussner and Ashley Furniture Most Positive Reviews

Top rated reviews
5

Let me share one important point - I'm a furniture store owner in Pennsylvania who's been carrying Klaussner products...

5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

Klaussner and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

Ordered a 6 piece bedroom set.

The bed frame could not be assembled because it was missing a component to hold it all t...

1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

Klaussner and Ashley Furniture Latest Reviews

Recent published reviews
1

I ordered an Ottoman for my sectional sofa November 21st 2019. It took 4 weeks to receive it and it was the wrong size....

Read all 49 reviews

in Jan. 11th/20 I went to Ashley Store in 9900 I-35 in Austin, I was attended by Michael Villareal, we make a deal, I...

Read all 2776 reviews

Klaussner and Ashley Furniture Products and Services

Most reviewed product and services
  • Klaussner Sofa (27 reviews)
  • Klaussner Recliner (2 reviews)
  • Ashley Furniture Sofa (456 reviews)
  • Ashley Furniture Furniture Set (370 reviews)
  • Ashley Furniture Delivery Service (216 reviews)