PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kanes Furniture and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kanes Furniture
Ashley Furniture

Kanes Furniture and Ashley Furniture Overview

Total reviews 99 3006
Company responses 0 126
Issues resolved 0 15

Kanes Furniture and Ashley Furniture Consumer Ratings

Rank
381 out of 1527 in Furniture and Decor category
303 out of 1527 in Furniture and Decor category
Customer service
285 in category
262 in category
Reliability
212 in category
259 in category
Value for money
271 in category
276 in category
Warranty
271 in category
237 in category

Kanes Furniture and Ashley Furniture Rating Details

Customer service
1.3 (45 reviews)
1.3 (843 reviews)
Reviewer's quote

absoulutly I:y: I am one that believes when a person or persons does something good, or gives amazing customer service, I believe it should be expressed. I am writing about my experience with your Kanes Store in Melbourne, Florida. My sales person was David Poydence...

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...This is such poor customer service..

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Reliability
1.4 (44 reviews)
1.3 (723 reviews)
Reviewer's quote

Horrible, lying, rude!!!Order canceled!Review left!

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Premium Protection Plan = A TOTAL JOKE! This plan does not cover what they say it does. Our dresser drawers are totally out of sync. Just needed someone to come by and adjust. It's only2 years old. The rude person at the GBS warranty company said this is not covered.Tried calling the store without...

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Value for money
1.7 (38 reviews)
1.7 (638 reviews)
Reviewer's quote

...All you care is about the money. Same with this company. I will never buy anything from you and will let others know based on my experience not to do business with Kane's Furniture...

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...They will definitely take your money for your purchase, but if you have issues good luck youre on your own!..

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Warranty
1.3 (37 reviews)
1.4 (620 reviews)
Reviewer's quote

The salesman offered me 7 years warranty and I asked him will it cover the crack and peeling he said no however it shouldn't have that problem because it's made of polyester. When I noticed it peeling I contact the Clearwater store where I purchased it. I asked for manager she told me there's...

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I am being charged twice for warranty which I paid for with the original purchase, also there is a difference in price to which I am not given credit for. There is a difference in the amount of taxes which I am not given credit for. I am being charged a second delivery fee when I have already paid...

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Kanes Furniture and Ashley Furniture Pros and Cons

Pros
  • Initial salesperson
  • Product
  • Good quality
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Bad customer service
  • Totally dissatisfied
  • Misleading advertising
  • Customer service
  • Customer service sucks
  • Quality of furniture

Kanes Furniture and Ashley Furniture Most Positive Reviews

Top rated reviews
5

I purchased a kitchen set from Kane's (Savon) about 15 years ago. It was still in excellent condition, very sturdy when...

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5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

absoulutly ILike I am one that believes when a person or persons does something good, or gives amazing customer service,...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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Kanes Furniture and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

Do not think that they stand behind their "quality so good it is guaranteed for life" warranty. The warranty has so...

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1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

I brought leather sectional with the so- called lifetime guarantee and it's not worth paper written. The store staff...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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Kanes Furniture and Ashley Furniture Latest Reviews

Recent published reviews
1.5

Horrible, lying, rude!!!
Order canceled!
Review left!

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1

I purchased a living room set in July 2020 with an ETA of 9/11/2020. However, every time I checked on the status of the...

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No votes

Dont answer the phone. I have not been able to speak with them in reference of an online order. Service is terrible

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2.8

I purchased, in cash, a sectional sofa and ottoman from your Grapevine, TX store January 6, 2020.
I purchased the furnitu...

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Kanes Furniture and Ashley Furniture Products and Services

Most reviewed product and services
  • Kanes Furniture Sofa (12 reviews)
  • Kanes Furniture Furniture Set (10 reviews)
  • Kanes Furniture Recliner (9 reviews)
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (245 reviews)