PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kanes Furniture and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kanes Furniture
Ashley Furniture

Kanes Furniture and Ashley Furniture Overview

Total reviews
82
2743
Company responses
0
126
Issues resolved
0
14

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2743 reviews. It is 2661 reviews more than Kanes Furniture received since Feb 21, 2012.

Kanes Furniture and Ashley Furniture Consumer Ratings

Rank
361 out of 2128 in Furniture and Decor category
269 out of 2128 in Furniture and Decor category
Customer service
303 in category
227 in category
Reliability
192 in category
223 in category
Warranty
257 in category
223 in category

According to consumer ratings and reviews, Ashley Furniture ranks 92 points higher in the Furniture and Decor category than Kanes Furniture. People gave Kanes Furniture 1.1 stars for Customer service criterion in Furniture and Decor category and it is 291 points higher than the worst rated brand in this category. At the same time, Ashley Furniture was rated 1.4 stars for Customer service criterion in this category and it is 367 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Kanes Furniture has a higher rating than Ashley Furniture. Regarding Warranty criterion, consumers gave Kanes Furniture 1.2 stars and it is 57% greater than other in category. Ashley Furniture however was rated 1.4 stars and it is 62% greater than other in category.

Kanes Furniture and Ashley Furniture Rating Details

Customer service
1.1 (34 reviews)
1.4 (686 reviews)
Reviewer's quote

...I really thought you guys were reputable store and I will be contacting your Regional store to let them know this it's a shame people spend big money in your store not the first time I've bought furniture but it will be my last! Very angry customer and very unsatisfied!..

Maria M

Since then Ashley has changed our "delivery" date 3 times! Each change included a complete stone-walling by the customer service reps of Ashley. Our 3rd delivery date was the most ridiculous of all. My wife received a robo type call that stated our delivery date and to only contact them if someone...

Lottie
Reliability
1.4 (32 reviews)
1.3 (586 reviews)
Reviewer's quote

Long story short we could not get any satisfaction. The showroom floor model hand 50% more quality than the one we took home. The chairs look alike but there was a big difference when you said in them.

PissedConsumer1708131

We purchased a sectional and its falling about at the at the seams just after 6 months and they refused to assist us.

Jazell
Warranty
1.2 (29 reviews)
1.4 (503 reviews)
Reviewer's quote

The worst customer service ever! We furnished our house from them last year and we purchased an warranty on every single piece and this warranty is supposed to cover anything for 3 years especially if it’s a defect of manufacture! We called their customer service on August 17 to inform them that...

Nouran M

...After year and a half called the warranty company. They send s tech person which determined that it was the cushion that gave up. After not hearing back,I called again and was told to read the contract “cushions not under warranty” on sofa set ? total scam !..

Raul A

Kanes Furniture and Ashley Furniture Pros and Cons

Pros
  • Initial salesperson
  • Product
  • Manager handling the issue
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Misleading advertising
  • Bad customer service
  • Does not stand behind their defective product
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem

Kanes Furniture and Ashley Furniture Most Positive Reviews

Top rated reviews
5

I purchased a kitchen set from Kane's (Savon) about 15 years ago. It was still in excellent condition, very sturdy when...

5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

Kanes Furniture and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

Do not think that they stand behind their "quality so good it is guaranteed for life" warranty. The warranty has so...

1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

Kanes Furniture and Ashley Furniture Latest Reviews

Recent published reviews

I purchased a recliner the left side of the arm started leaning called the store they sent over a msn who told me it’s...

Read all 82 reviews
1.4

defective sectionl sofa falling apart at the seams

Read all 2743 reviews

Kanes Furniture and Ashley Furniture Products and Services

Most reviewed product and services
  • Kanes Furniture Sofa (11 reviews)
  • Kanes Furniture Recliner (9 reviews)
  • Kanes Furniture Furniture Set (8 reviews)
  • Ashley Furniture Sofa (452 reviews)
  • Ashley Furniture Furniture Set (361 reviews)
  • Ashley Furniture Delivery Service (213 reviews)