PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Just Cabinets and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Just Cabinets
Ashley Furniture

Just Cabinets and Ashley Furniture Overview

Total reviews
27
2972
Company responses
0
126
Issues resolved
0
15

Just Cabinets and Ashley Furniture Consumer Ratings

Rank
435 out of 1516 in Furniture and Decor category
299 out of 1516 in Furniture and Decor category
Customer service
244 in category
251 in category
Product or Service Quality
211 in category
255 in category
Exchange, Refund and Cancellation Policy
279 in category
241 in category
Warranty
289 in category
230 in category

Just Cabinets and Ashley Furniture Rating Details

Customer service
1.4 (13 reviews)
1.4 (822 reviews)
Reviewer's quote

...This did not appear at the checkout so I called customer service. I was told that this only applies when you spend over $999 - which was NOT stated in the ad. I then called back and was told that the asterisk meant that some restrictions and exclusions applied...

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Long story short, the product I ordered arrived completely damaged and I have been trying to get ahold of customer service since July 1st. It's been over a month of filling out call back inquiries, calling customer service, filing online complaints, and even going into a local Ashley Furniture...

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Product or Service Quality
1.7 (11 reviews)
1.5 (719 reviews)
Reviewer's quote

...They explained that they would send the warranty company to our home to view the damaged product. If the damage could not be repaired, each item that was damaged would be replaced at no cost to us. Per our warranty...

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My mattress was sagging at the top and bottom, finally reaching someone in customer service after several weeks they placed a order to have a tech come out once things settled down. They reached out to me by email around the middle of June to set the appointment, the tech came out took measurements...

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Exchange, Refund and Cancellation Policy
1.2 (11 reviews)
1.3 (651 reviews)
Reviewer's quote

Purchased a cabinet. First delivery, box extremely damaged, side panel cracked, back panel had a piece broken off. Requested replacement parts. BIG MISTAKE! I should have just asked for my money back, thus saving me further aggravation. Second delivery, box damaged, back panel okay, side panel...

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...Delivered wrong item 3 times finally I asked for refund. Since January 2020 I have been trying to get my refund. As they lied that they mailed check...

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Warranty
1.1 (10 reviews)
1.4 (601 reviews)
Reviewer's quote

I feel the quality of this product is a joke and I feel that Just Cabinets should be backing their quality I mean come on a one year warranty on quality but you can purchase a 5 year warranty on accidents. When I talked to a representative he tried to use a vehicle as a metaphor I mean seriously...

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...Its been less than a year that I bought so its still with the manufacturer warranty, I havent add any type of contact from any Ashley employee regarding the technician. At this point Im extremely dissatisfied and disappointed in Ashleys Customer service..

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Just Cabinets and Ashley Furniture Pros and Cons

Pros
  • Service even when our salesperson left
  • Person the store answered all my questions
  • Kara
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Will not purchase from this company again
  • Paid 690000 for countertop that we did not receive
  • Moved from our location
  • Customer service
  • Customer service sucks
  • Quality of furniture

Just Cabinets and Ashley Furniture Most Positive Reviews

Top rated reviews
No votes
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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No votes
5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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Just Cabinets and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

I bought a twilight couch and loveseat through just cabinets a few years ago when I received it the drawer was already...

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1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

Bought a dining room table from Just Cabinets just over a year ago. Used it for the first time this Thanksgiving and...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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Just Cabinets and Ashley Furniture Latest Reviews

Recent published reviews
No votes

We bought our appliance package from your store in Mays Landing, NJ in September of 2017. Today, our stove (Frigidaire G...

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No votes

I purchased a dinning table July 12th
With 6 chairs, SALES ORDER NUMBER: 725004028060
received the table on the July 21st
D...

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No votes

We ordered our cabinets, appliances and Cambria Quartz countertop from them. Thank heavens we received cabinets and...

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1

Long story short, the product I ordered arrived completely damaged and I have been trying to get ahold of customer...

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Just Cabinets and Ashley Furniture Products and Services

Most reviewed product and services
  • Just Cabinets Cabinet (7 reviews)
  • Just Cabinets Shipping Service (3 reviews)
  • Just Cabinets Table (2 reviews)
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (242 reviews)