PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jeromes Furniture and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jeromes Furniture
Ashley Furniture

Jeromes Furniture and Ashley Furniture Overview

Total reviews 218 3089
Company responses 0 126
Issues resolved 4 15

Jeromes Furniture and Ashley Furniture Consumer Ratings

Rank
382 out of 1550 in Furniture and Decor category
312 out of 1550 in Furniture and Decor category
Customer service
244 in category
276 in category
Reliability
254 in category
262 in category
Product or Service Quality
319 in category
272 in category
Delivery Service
271 in category
276 in category

Jeromes Furniture and Ashley Furniture Rating Details

Customer service
1.4 (115 reviews)
1.3 (890 reviews)
Reviewer's quote

...Their customer service is nonexistent. I'm not sure how much longer this company is even going to be around operating a business like this. Please believe the bad reviews here...

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I go in today and use the online operator for them to connect me to the local customer service agent for him to tell me its on back order and it won't be available until after December 31st. When I ask how come i was not contacted it, Hayden told me that delivery dates and time can change without...

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Reliability
1.3 (109 reviews)
1.3 (768 reviews)
Reviewer's quote

Purchased a sofa 3/3/2019 called Feb. 2020 about major tilting of right recliner a technician came and told us it would take 4 mos, to come from Europe. It has been 8 mos. and no part. We were told in June it will come in on July 28, then on that date we were told it will come in 5 days. After the...

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I have been waiting since August for furniture to be delivered. This is unacceptable. When inquiring at my store location (Delran, NJ) I have been told so many different timeframes and still no delivery. Also, the female manager of the store has an attitude when inquiring and does not call back....

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Product or Service Quality
1.4 (106 reviews)
1.5 (775 reviews)
Reviewer's quote

...We are so disappointed with your lack of customer service and there inability to communicate with costumers. We just have two questions? Is Customer Satisfaction important to your company? And are we going to receive our furniture on November 22, 2020? l..

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...This has been the worst quality couch I have ever owned. When I called to complain I was mocked by the representative named Joel stating he was corporate, and he was a supervisor. He basically was mocking me saying well ma'am i don't know what you have done to the couch in 7 months to destroy it...

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Delivery Service
2 (103 reviews)
2 (717 reviews)
Reviewer's quote

Jadda, Jadda, Jadda, long story short, we took pictures, the owner of the delivery service who contracts with Jerome's for delivery came out and assured us they would take care of it. They had to have by law, a million dollars of coverage to even be in business in case something like this ever...

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And secondly, we cannot wait for these couches any longer - we have been without couches for almost a month and a half now, so instead of having the free delivery service that they were going to be providing to us because of Covid we are now planning on having to drive to the distribution center to...

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Jeromes Furniture and Ashley Furniture Pros and Cons

Pros
  • Sells rep who sold me the piece
  • Sales guy was very nice
  • Sale staff were very nice
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Customer service
  • I will never do business with them
  • Uncaring attitudes
  • Customer service
  • Customer service sucks
  • Quality of furniture

Jeromes Furniture and Ashley Furniture Most Positive Reviews

Top rated reviews
5

My wife had fallen in the garage. After the 2nd night it was off to the hospital in the ambulance. To make a terrible...

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5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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4.9

My experience with Progressive has been wonderful. I applied online and was approved within seconds. I went to Jerome's...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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Jeromes Furniture and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

Had furniture delivered 14 days ago and delivery person walked in the muddy grass instead of using my large clean...

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1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

Shopped at Morena Blvd location attached to the cooperate. I'll make this as short as possible but I am a very angry...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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Jeromes Furniture and Ashley Furniture Latest Reviews

Recent published reviews
2.2

Purchased a sofa 3/3/2019 called Feb. 2020 about major tilting of right recliner a technician came and told us it would...

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1.9

I have been waiting since August for furniture to be delivered. This is unacceptable. When inquiring at my store...

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1

WARNING, DO NOT purchase anything from Jerome's furniture. We purchased a bedroom set 3 months ago. When the long...

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1

I recently purchased a Mattress from you, and received it in 3 days--GREAT! Being handicapped, I needed to get electric...

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Jeromes Furniture and Ashley Furniture Products and Services

Most reviewed product and services
  • Jeromes Furniture Sofa (36 reviews)
  • Jeromes Furniture Delivery Service (21 reviews)
  • Jeromes Furniture Furniture Set (15 reviews)
  • Ashley Furniture Sofa (478 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (246 reviews)