PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jeromes Furniture and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jeromes Furniture
Ashley Furniture

Jeromes Furniture and Ashley Furniture Overview

Total reviews
183
2871
Company responses
0
126
Issues resolved
3
15

Jeromes Furniture and Ashley Furniture Consumer Ratings

Rank
302 out of 1483 in Furniture and Decor category
290 out of 1483 in Furniture and Decor category
Customer service
222 in category
246 in category
Product or Service Quality
274 in category
245 in category
Reliability
210 in category
241 in category
Delivery Service
255 in category
223 in category

Jeromes Furniture and Ashley Furniture Rating Details

Customer service
1.5 (94 reviews)
1.4 (766 reviews)
Reviewer's quote

...but with Thanksgiving I decided to wait to report to Customer Service...

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The worst customer service I have ever experienced! I have called the number in my email confirming my order. No one answers! This has happened three days in a row! Please call me! 9546968928 Daniel West..

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Product or Service Quality
1.5 (87 reviews)
1.6 (678 reviews)
Reviewer's quote

...Their customer service is an absolute joke. Do yourself a favor and find anywhere other than Jeromes for Furniture..

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...A young lady name Samantha was very rude when i called customer service..

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Reliability
1.4 (86 reviews)
1.3 (654 reviews)
Reviewer's quote

I purchased recliner sofas. The plastic started to peel. I call because the sales person told me that the plastic leather was covered. When I called, the insurance company they said plastic leather was not covered. I will never purchase from this company again. Do not believe their lies.

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Ashley Furniture is a joke of a company. I've been dealing with your incompetent customer service agents for many many many months to get a tech to my house to fix these chairs. Its pathetic. You only have what 1 tech in the london area that can only come once every month or month and a half? Then...

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Delivery Service
2 (85 reviews)
2 (605 reviews)
Reviewer's quote

Jadda, Jadda, Jadda, long story short, we took pictures, the owner of the delivery service who contracts with Jerome's for delivery came out and assured us they would take care of it. They had to have by law, a million dollars of coverage to even be in business in case something like this ever...

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...they sell junk furniture, no customer service/awful management and poor delivery service..

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Jeromes Furniture and Ashley Furniture Pros and Cons

Pros
  • Sells rep who sold me the piece
  • How much they want your money
  • Salesperson was helpful - he wanted our money
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Total lack of customer service
  • I will never do business with them
  • Customer service
  • Customer service
  • Customer service sucks
  • Quality of furniture

Jeromes Furniture and Ashley Furniture Most Positive Reviews

Top rated reviews
5

My wife had fallen in the garage. After the 2nd night it was off to the hospital in the ambulance. To make a terrible...

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5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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4.9

My experience with Progressive has been wonderful. I applied online and was approved within seconds. I went to Jerome's...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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Jeromes Furniture and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

Had furniture delivered 14 days ago and delivery person walked in the muddy grass instead of using my large clean...

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1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

Shopped at Morena Blvd location attached to the cooperate. I'll make this as short as possible but I am a very angry...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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Jeromes Furniture and Ashley Furniture Latest Reviews

Recent published reviews
1

We ordered two couches in July of 2019 from the San Marcos, California store worth over 1500 dollars, plus we bought...

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1.3

2 year old sofa, vinyl is peeling off the backing. They claim its not covered under warranty. $1050 piece of crap!

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2.6

I ordered some furniture and received two coffee tables instead of the end table i wanted.. I was never able to speak...

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1

We got two twin mattresses 3 months ago, paid a lot of money and they are the worst in the world and they will not do a...

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Jeromes Furniture and Ashley Furniture Products and Services

Most reviewed product and services
  • Jeromes Furniture Sofa (34 reviews)
  • Jeromes Furniture Delivery Service (22 reviews)
  • Jeromes Furniture Furniture Set (15 reviews)
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (371 reviews)
  • Ashley Furniture Delivery Service (239 reviews)